Reviews
Wonderful experience!
The entire staff at Coastal is extraordinary. From the service department through sales and financing, you are treated with great respect! Thank you Coastal Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We sincerely appreciate the wonderful five star review. We think our Coastal Kia team is extraordinary too. Our culture is to treat our guests the way we wish to be treated. Welcome to the rapidly growing Coastal Kia Family.
Great service
The whole team start to finish was wonderful. I even met Pat I traded in my 2015 Kia for a new 2019 Sorento. Very happy with my new SUV.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your recent purchase from Coastal Kia! Thank you for describing our staff as "the whole team from start to finish was wonderful". Enjoy your new SUV and please call us if you need anything. Welcome to the rapidly growing Coastal Kia family! We sincerely appreciate your business at Coastal Kia.
Great Experience
Kevin West was very helpful and knowledgeable. We stopped in to see what my car was worth and ended up driving away in a new Sorrento!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the five star review. It was thoughtful of you to mention Kevin West by name. Your kind words have been shared with Kevin and our entire Coastal Kia team. We know you will simply love your new Kia Sorento. Congratulations! Welcome to the Coastal Kia family!
Amazing Service
I didn’t want to buy a new car- period. However, my salesman Chris made me completely comfortable! He answered every silly question and knew all the cars. He was patient, knowledgeable, and kind. The process took less time than I thought- got there at 2:30 and drove away around 6! From Chris to Haywood in the finance I was a very happy customer! Thank you for making a scary day just awesome! Drove away in my new forever Kia!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful ! Congratulations on the purchase of your new Kia. It was very thoughtful of you to mention Chris and Haywood by name. We sincerely appreciate your testimonial and amazing comments regarding your recent purchase. We strive to treat all of our Coastal Kia clients the way we wish to be treated. Welcome to the Coastal Kia family and again.... congratulations! Please call us if you need anything. We are here to help.
Great Service
Service was excellent. The navigation system on my car was acting up They found problem. Windshield wipers were replaced.even though i forgot to mention
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic! Thank you for the five star review and kudos regarding your recent service visit. We are thrilled our service team was able to exceed your expectations. We sincerely appreciate you choosing Coastal Kia for your service needs. Thanks again for trusting our staff and please call us if you need anything. Thanks again!
Oil chg
Excellent service. Car was done quickly and done on time. All services were complete and honored coupon for 34.99. Also did recall. Arrived 10:30 left at 11:45
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Wonderful! Thank you for the five star service review. It is awesome to hear you share that our service team got you in and out quickly for a great price. We realize there are dozens of local service centers to choose from in Wilmington and the surrounding areas. We are thrilled you trust our team at Coastal Kia with your service needs. Thank you for being such an important part of our Coastal Kia family!
COULD NOT HAVE BEEN BETTER
SERVICE ONLY TOOK 2 HOURS AND 15 MINUTES. CAR NOW RUNS LIKE NEW. MORE PEP AND BETTER HANDLING. I NOW KNOW IT IS MORE THAN SAFE TO DRIVE. WILL GO BACK AS LONG AS I HAVE KIA. JCS
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Simply fantastic! Thank you for the amazing review. We are thrilled we were able to exceed your expectations. Thank you for trusting Coastal Kia with your automotive service needs!
Quick and reliable. Service & Mechanic smart and friendly.
Very reliable and friendly. All employees did a great job. Attitude and attention make me comfortable having my car serviced at Coastal Kia. They are all friendly and easy to speak with. Coffee is hot, bottled water is cool, and the treats are enjoyable. Thank you for taking care of all my vehicle service needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Woo-Hoo ! Fantastic! Thank you for the amazing five star service review. We are thrilled you were able to enjoy our Coastal Kia customer lounge experience. Your kind words and thoughtful kudos are greatly appreciated. Thank you for choosing Coastal Kia for your automotive service needs. We hope to see you again soon!
New Kia Soul
I was at Kia having my 2914 KiaSoul serviced and decided to check the new cars. Little did I know I would drive away a few hours later in a 2020 New Kia S. Chris offered me a try out and I fell in love. He made buying a new car easy, there was no pressure at all to buy. The new car is a Iittle bigger and I do not feel like I am riding low in it. I sit higher up and have a great view all around. The back up camera is a plus Cannot wait for a road trip to Virginia to see how she handles on open highways. Thanks for a good experience..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sweet! Congratulations on the purchase of your new 2020 Kia! Fantastic! We are thrilled you found your buying experience to be “easy with no pressure”. Thank you so much for choosing Coastal Kia.
Great Service
Stopped to buy a car, but sales couldn't help me. Went to service to see if they could fit me in for a full fuel flush. On my 2014 Sorento. They were able to accomodate me. Good job. I was impressed with the service, as usual. Lerf with no new car, but my fuel system was flushed.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback and for taking our call to discuss your recent visit. We apologize that Kia does not make a Sorento without a third row seat. We realize this was what you were looking for. Our team is thrilled you were impressed with your service experience. Thank you