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Coastal Kia

(5,538 reviews)
Visit Coastal Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 7 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (910) 550-1863 (910) 550-1863
Used (910) 550-1877 (910) 550-1877
Service (910) 550-1810 (910) 550-1810

Reviews

(5,538 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coastal Kia from DealerRater.

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Easy and enjoyable

Again, It was easy and enjoyable. Jason and Mike were great. They both made the experience painless and the best experience I’ve had purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review! It was thoughtful of you to mention Jason and Mike by name. Congratulations on your recent purchase. We are excited to hear your experience was "painless .... and the best experience". Welcome to the rapidly growing Coastal Kia family.

Great customer service

Sam always does a great job. His attitude and attention to detail makes me comfortable having my car serviced at Coastal Kia. I also appreciate your shuttle service. It allows me to handle the car issues without burdening others to transport me to and from the shop. Bob is friendly and easy to speak with. Coffee is hot, bottled water is cool, and the treats are enjoyable. Thank you for taking care of all my vehicle service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Fantastic! Thank you for the amazing five star review. We think Sam is wonderful too. Your testimonial and kind comments are greatly appreciated. Our culture at Coastal Kia is to treat our clients the way we wish to be treated. We realize there are dozens of local service facilities to choose from. We are honored you have chosen our Kia factory trained service advisors and technicians to trust your vehicle with. We hope to see you again soon. Thank you!

Great experience!

I purchased a 2015 Kia optima, from Steve Kramer he was a great sales person; I really enjoyed working with him and look forward to working with him again soon! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great five star review! The kind comments regarding your experience and kudos for Steve Kramer are greatly appreciated. Congratulations on the purchase of your 2015 Kia Optima. Welcome to the rapidly growing Coastal Kia family! Please call us if you need anything. We are here to help.

Coastal Kia Rocks

Tyler Desmarest and Steve Kramer were both awesome. They took their time and really listened attentively. They both made the process of buying a new car so easy! I highly recommend both of them. Got exactly what I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on the purchase of your new Kia! Thank you for the five star review. Your kind words have been shared with Tyler and Steve. It was thoughtful of you to describe "the process of buying a new car so easy". Wonderful! Welcome to the Coastal Kia family !

Awesome service

After I parked the car and went inside I was treated real good. The young gentleman got me all registered in for my service and then showed me where the snacks and drinks was and told me to make myself at home and if I needed anything to just ask. KIA your number ONE Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We think you are "number ONE" too. Thank you so much for the five star review and thoughtful comments. We are happy to hear you were able to enjoy our customer lounge experience and were comfortable during your wait. Please call us if you need anything. We are here to help!

They were checking for a safety recall.

They did the safety recall and updated software and checked that everything was working properly. They also gave it a hand wash, to get rid of all of the pollen. The waiting area was noce, WiFi so I could get some work done, snacks drinks if wantes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow! Thank you for the kudos and wonderful five star review. We are thrilled you enjoyed our customer lounge experience and you were able to get some work done during your wait. It was thoughtful of you to go online and share your thoughts. We pride ourselves on treating our clients the way we wish to me treated. Thank you for choosing Coastal Kia!

Another awesome experience !!!

The Service Dept @ Coastal Kia is top notch and none can compare with the members there !! Sam Weisman and John Wigger went of of their to get my vehicle problem rectified in quick time !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Fantastic! Thank you for the five star review. It was thoughtful of you to go online and rate our service department "top notch". We sincerely appreciate the kudos. You kind comments have been shared with Sam Weisman and John Wigger. Thank you for choosing Coastal Kia!

Regular maintenance service.

It is a pleasure to know who will be there to arrange the service. I trust their advice. Thank you. Everybody very thorough and accommodating thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wonderful! Thank you for the five star review and kind comments. We realize there are dozens of local service centers to choose from. We appreciate you trusting our Kia factory trained service staff at Coastal Kia. Thank you for being an important part of our Coastal Kia family. We hope to see you again soon!

Happy with engine service.

Was happy with your service and explanations. The car detailers who washed and waxed could pay more attention to detail. Overall I am pleased with your service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Duly noted. Thank you for the feedback. We have shared your thoughts with our management staff and detail department. Please call us if you need anything. Stop by at your convenience and we will give you a courtesy wash. We realize we are in the middle of pollen season and know a quick bath can do wonders. Please call us if you need anything. We are here to help! Thank you for choosing Coastal Kia.

Mike Lewis was very knowledgeable and helpful!

Mike Lewis was very Knowledgeable and helpful in my car buying process. He didn't stop until he found the right deal for me. Mike Mascavage was great in explaining the financial paperwork. The process was smooth and seamless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review! It was thoughtful of you to mention Mike Lewis and Mike Mascavage by name. It is wonderful to hear that our team was able to find just the right deal that fit your needs. Fantastic! Thank you for describing your visit as "smooth and seamless". Welcome to the Coastal Kia family.