Skip to main content

Coastal Kia

(5,538 reviews)
Visit Coastal Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 7 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (910) 550-1863 (910) 550-1863
Used (910) 550-1877 (910) 550-1877
Service (910) 550-1810 (910) 550-1810

Reviews

(5,538 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coastal Kia from DealerRater.

Want to share your experience with this dealership?

Write a review

efficent, professional, courtesy

All the service people were excellent and above average. The work was done on time. The service people were friendly and helpful. Sam ad Bob are the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star service review! We think Sam and Bob are the best too. Please call us if you need anything. We are here to help. Thank you for being such an important part of the rapidly growing Coastal Kia family.

Great salesman

Salesmanship ,and the deialership overall was a great expreince. I love my new kia i look forward to buying another kia in the future.thanks to every one

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review! Awesome. Congratulations on the purchase of your new Kia. We are thrilled you had a great experience and truly appreciate you choosing Coastal Kia as your new car dealer. Welcome to the Coastal Kia family!

Knock in my engine

Sam in the service department was very nice and polite. He xplained everything very clearly. I felt comfortable trusting what he said. I will go back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review! It was kind of you to mention Sam by name. We are thrilled he has earned your trust. We look forward to greeting you at your next visit. Thank you!

New Car Buying Experience

We knew what we wanted so it was easy. Kevin West was very nice to work with and understood what we wanted in our new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Awesome! Thank you for mentioning Kevin West by name. Your kind words have been shared with Kevin and our entire team. We are thrilled your visit was "easy". Congratulations on your recent purchase. Thank you for choosing Coastal Kia!

Recall repairs

The service personnel were friendly and knowledgeable. they made sure that I was aware of the details and timing of the repairs. The car was returned to me in a timely manner, ready to and clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wonderful ! We are thrilled we exceeded your expectations during your recent service visit. Thank you for the kind word regarding your experience. We sincerely appreciate your choosing Coastal Kia!

Great job!

We received excellent service. We comfortably waited in the waiting room (snacking and watching tv) while the service men quickly serviced and WASHED our vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wonderful ! Thank you for the five star service review! We are thrilled our service team exceeded your expectations. It is awesome to hear your service wait was brief and you found our customer lounge accommodating. We realize there are dozens of local service centers to choose from. We sincerely appreciate you choosing our Kia Factory Trained Service Advisors and Technicians to service your vehicle. Thank you again for choosing Coastal Kia !

Bob & Sam

These guys are the best. Always taking care of you in a very caring way they really love working for KIA. Thank you so much!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review! You are so right. We truly do love working for Kia; but more importantly we love working with clients like you. We sincerely appreciate the five star review. Thank you for choosing Coastal Kia!

Was just looking

I was just going to browse the Soul inventory. I saw Pat in the lot and he said he'd get me a salesman. Chris was great. He worked with Haywood to get me a deal in the price range I had in mind. It was the least amount of time I've ever spent at a dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Wonderful ! We are thrilled you had an efficient and effective visit. It was kind of you to mention Pat, Chris and Haywood by name. Congratulations on your recent purchase. Welcome to the Coastal Kia family.

First experience and it was amazing!

Wanted to thank Steve for being so helpful, very patient, and just so very nice. He took the time to help and help pick out a car I would like. Definitely will recommend this place to everyone. Love love it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for the five star review and kudos for Steve Kramer. We appreciate the recommendations too. Congratulations on your recent purchase. Thank you for choosing Coastal Kia! Welcome to the family. Please call us if you need anything.

AWESOME

THE STAFF AND WORK PERFORMED WAS GREAT AND DONE IN A TIMELY MANNER. BOB AND SAM BOTH DO A GREAT IN SERVICE. DON'T KNOW WHAT ELSE TO SAY. THEY DO A GREAT JOB

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star service review. It was thoughtful of you to mention Sam and Bob by name. We are thrilled you had a great service visit and our team was successful in addressing your needs in a timely manner. We think Bob and Sam do a great job too. Thanks again. Please call us if you need anything. We are here to help.