Reviews
30,000 mile check up
Just fine! Keeps my awesome warranty in effect- Love my Kia Soul, and so does Consumer Reports, which was I purchased this one in the first place...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the five star service review. We are thrilled you are enjoying your Kia Soul.. We appreciate you choosing Coastal Kia as your service center of choice. Our friendly staff and Kia factory trained advisors and technicians are here to help and to serve. Please call us if you need anything. We hope to see you again soon!
Got exactly what I wanted
Very courteous. Quicker than I expected. Staff all was super friendly. Never felt pressured or anything. I am definitely recommending my friend this dealership for their next car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome! Thank you for the five star review. Your testimonial is music to our ears. Welcome to the rapidly growing Coastal Kia Family. We sincerely appreciate your business and referrals.
Service Tech Sam W
After several attempts to pin down my problem and to schedule the repair, Sam made everything so much easier and was more help to me than one would expect. He arranged for my rental car and took care of everything all while I was dealing with an up and coming surgery. Everything went smooth as glass.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great five star review and for mentioning Sam by name. We are thrilled your recent service visit went “smooth as glass”. Please call us if you need us, we are here to help.
The rep was great
The customer service was excellent upon arrival. My rep met me at my car, went over everything I had scheduled, & prepared a driver to take me home.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic! That you for the testimonial and five star review. We are happy you found your visit to be quick and seamless. It is wonderful to hear you took advantage of our courtesy shuttle too. We realize there are dozens of local service centers to choose from; we sincerely appreciate you choosing our Kia Factory Trained staff at Coastal Kia. Thanks again!
Excellent
From the time I brought my 2017 KIA in for service til the time I drove out with my new 2019 KIA my visit was very pleasant. There was no pressure from Mr Kelvin Swinson,a friendly down to earth gentleman, to purchase a vehicle. He was very helpful in helping me select which vehicle and color I wanted as he understood I wanted a color that stood out. The gentleman in the finance department,I forget his name, was very helpful in finding me a loan that was within my budget and with a decent interest rate. I definitely will return to this dealership when it is time to purchase another KIA.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Congratulations on the purchase of your 2019 Kia. We appreciate your loyalty to the Kia brand and to Coastal Kia as well. We think Kelvin Swinson is awesome as well. We are thrilled you had a great experience. We pride ourselves on our A+ BBB rating and great reviews. Enjoy your new 2019 Kia!
First service
Everything was fine. I asked for the front drivers mat to be vacuumed and they did not do it. I am sure it was an oversight.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five star review. We appreciate your feedback and comments. Please stop by at your convenience for a complimentary full wash and vacuum. We appreciate your business and want to make things right. Thank you for choosing Coastal Kia!
Service
Service was great. I would recommend to another customer to your service shop any time. I brought my car from here and still love it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Excellent Service
Sam was awesome. He was quick and efficient in helping me and letting me know what maintenance was needed on my car. The waiting area is even better. The nicest waiting area I have been to in awhile while getting an oil change.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kia Niro Service
We were met at the entrance by Sam before we even got out of the car. Nice. Service done quickly and thoroughly as promised. Shuttle service prompt and super courteous. All personnel professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
First Oil Change 2019 Forte
Service adviser Sam was very helpful and nice, did oil change and tire rotation for free. I'm going to bring my car back to dealer for all oil changes going forward. I would normally go to somewhere else due to the price, be service was so good I will pay more and come back. You can get it cheaper at Walmart but you always have to worry are they going to screw my car up on this visit ? The dealer know's these car's best for sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair