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Coastal Kia

(5,535 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 7 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (910) 550-1863 (910) 550-1863
Used (910) 550-1877 (910) 550-1877
Service (910) 550-1810 (910) 550-1810

Reviews

(5,535 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coastal Kia from DealerRater.

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Satisfied Soul owner

Chris Ashby helped us and we were very satisfied with the deal he secured for me. I lost my vehicle in the flood and he went out of his way to help. When I refer people to Coastal Kia I will tell them to ask for Chris. I did pass by the Owners desk several times and he wasn't busy but I noticed he did not speak or have any contact with his customers.. customer service is everything!!!! Thanks again to Mr. Ashby Drove my Soul this am and love it!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback and awesome review. Your kind words have been shared with Chris Ashby and our entire staff. We are so sorry to hear you lost your vehicle during the flood. We are thrilled you are enjoying your new Kia Soul. Wonderful! Thank you for the testimonial and for choosing Coastal Kia! Please call us if you need anything; we are here to help. Welcome to the Coastal Kia family.

A No-Hassle Experience

My sales advisor Steven was fantastic. I was planning on buying a Kia Soul last year, but due to an unforeseen problem arising, I had to back out. When I contacted Steven again this past week, he literally picked up right where we had left off from a year ago and made the sale quick and painless. I couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Fantastic news! Thank you for the five star review and kudos for Steve. It is wonderful to hear we were able to make “the sale quick and painless”. Thank you for allowing us to earn your business. We sincerely appreciate you choosing Coastal Kia!

JASON IS THE "MAN"

Jason went above and beyond what I expected.He was so nice to talk to and made me feel comfortable during a really long deal.Didnt think I was going to be able to afford the car that I wanted,But he and the mngnt of COASTAL really came through for me.Reccomend them highly...This my fourth KIA from them,and I wouldn't go anywhere else,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your loyalty and dedication. We sincerely appreciate the five star review and kind words. You are such an important part of our Coastal Kia family. We strive to treat our clients the way we wish to be treated. Please call us if you need anything. We are here to help.

The staff was very helpful and friendly

Sean and Michael were very knowledgeable of the sale process. Even though purchasing a car can be long and tedious Sean kept me informed of everything that was going on during my wait and made sure I was aware of what was happening every step of the way. They worked with me and were very understanding of my need to stay in a specific payment range. They were not pushy in any way. After I was approved Michael was very specific about all paperwork that was being signed and although it was past time for he and Sean to go home they remained patient with my questions and made every effort to make sure I understood what I was signing and what that paperwork meant to me. I had not purchased a car in a very long time and the team that worked with me to get me what I need made it a very easy experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wonderful! We sincerely appreciate the testimonial and kudos for Sean and Mike. We are thrilled we were able to exceed your expectations. Welcome to the Coastal Kia family. Congratulations on your recent purchase!

Good experience

Great customer service, very knowledgeable and helpful. The wait was not too bad for the service they provided. They explain what they did and why

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your wonderful review and comments are greatly appreciated! Thank you for describing your visit as experiencing “great customer service”. Wonderful! Thank you for choosing Coastal Kia!

Great customer service

Coastal Kia, previously known as Stevenson Kia has been a service center that I have used multiple times and plan on using for many more years. Thank you for always looking after me and my vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing five star review! We can’t thank you enough for your loyalty and kind words. You are an important part of our rapidly growing Coastal Kia family. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia.

Always awesome

I have two vehicles I have serviced at Coastal Kia. Sam and Bob are always helpful at the desk and always nice. I’m never disappointed with the work done on my vehicles and they always wash them and have them looking like they did when I bought them off the showroom floor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review! We appreciate your loyalty and kudos for our team. It is wonderful to hear you are able to take advantage of our courtesy wash too. We sincerely appreciate your business. Thank you for choosing Coastal Kia!

The best service department I’ve ever dealt with. Ever

Bob and Sam know what they are doing and make sure that my car is taken care of efficiently. they also make sure that I am given a ride, or update.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic five star review. It was thoughtful of you to recognize our “dynamic duo” Sam and Bob. We are thrilled they exceeded your expectations during your service visit. Thank you for your loyalty. We sincerely appreciate you business at Coastal Kia!

Purchased a car

Everyone was extremely friendly and I was in and out very quickly. What a great experience. I will definitely recommend coastal Kia to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your recent purchase! Thank you for the amazing kudos and five star review. We are excited to hear you found our staff to be friendly and efficient. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

Professional

Bob made my appt. Sam took great care of me when i arrived - Received professional service, Thank you for the available, excellent shuttle service with Kelly as my driver. I truly appreciated the service on all levels. I'm also very glad i purchased the wrap when i originally bought my Kia Sorrento 2012. It has come in handy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Great news! We are thrilled your extended service agreement has more than paid for itself. Smart choice! It was thoughtful of you to mention Sam, Bob and Kelly by name. Thank you for the kudos and awesome five star review. You are an important part of our rapidly growing Coastal Kia Family. We appreciate you! Thanks again.