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Performance Ford of East Hanover

(257 reviews)
Visit Performance Ford of East Hanover
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday Closed Closed
New (973) 947-7528 (973) 947-7528
Used (973) 947-4861 (973) 947-4861
Service (973) 947-4869 (973) 947-4869

Reviews

(257 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Performance Ford of East Hanover from DealerRater.

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Dealer experience was exceptional. Everyone was helpful...

Dealer experience was exceptional. Everyone was helpful and professional. No surprises. First time buying a Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

It was great to work with Steve Riecker on the purchase...

It was great to work with Steve Riecker on the purchase of my new Ford Escape. He was pleasant and understanding. We didn’t feel pressured into a deal and felt like we were getting honest advice. Appreciated his knowledge and help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Escape! Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Steve. We appreciate your business and wish you many safe miles in your new vehicle!

Factory ordered new van for my business Steve Riecker...

Factory ordered new van for my business Steve Riecker helped us order the perfect truck, the process was easy and everything was transparent, I’d highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Steve. We appreciate your business and wish you many safe miles in your new truck!

Onofrio is Great General Manger 👏. Not only is he a good...

Onofrio is Great General Manger 👏. Not only is he a good at what he does but also a great human being who is compassionate and caring for his customers I like that he takes the time to be very honest and upfront about the deal I would definitely buy cars from him again or recommend his dealership. Shamus was very nice, knows his stuff, very friendly and does his job well...His nature is very pleasant. I would recommend him to family and friends for buying a car. Nathalie is very knowledgeable in her field and also great at how to she speak to customers. He demeanor is Pleasant and she goes above and beyond I like the fact that I wanted to know information is she took the time to stop and research the information and handed me that information that shows that they care about their customers and she cares about what the customer needs are thank you try that great customer service you provided at the time of my service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Onofrio, Shamus and Nathalie. We appreciate your business and wish you many safe miles in your new vehicle!

Consumer response

Onofrio is Great General Manger 👏. Not only is he a good  at what he does but also a great human being who is compassionate and caring for his customers I like that he takes the time to be very honest and upfront about the deal I would definitely buy cars from him again or recommend his dealership. Shamus was very nice, knows his stuff, very friendly and does his job well...His nature is very pleasant. I would recommend him to family and friends for buying a car. Nathalie is very knowledgeable in her field and also great at how to she speak to customers. He demeanor is Pleasant and she goes above and beyond I like the fact that I wanted to know information is she took the time to stop and research the information and handed me that information that shows that they care about their customers and she cares about what the customer needs are thank you try that great customer service you provided at the time of my service.

It was an easy and friendly service to order my bronco....

It was an easy and friendly service to order my bronco. It tooks some time, but my car was delivered on time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Bronco! Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles in your new vehicle!

Yesterday I went into performance Ford to lease a Ford...

Yesterday I went into performance Ford to lease a Ford Ranger. The entire dealership is very professional but I want to especially thank my salesman, Steve Riecker, for being so friendly and direct. Some would argue this is not the best time to buy a car, however Steve made the process painless and very transparent. I would certainly go back in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Steve. We appreciate your business and wish you many safe miles in your new Ranger!

I was very happy with the attention, interest in help me...

I was very happy with the attention, interest in help me understand the cars I was interested and overall service was great. Steven Riecker was great, and I am happy with the car I bought.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Steven. We appreciate your business and hope to see you again in the future. Until then, enjoy your new vehicle!

Very happy with the dealership. Courteous, patient, and...

Very happy with the dealership. Courteous, patient, and answered all questions that I had when shopping

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

Great experience at performance ford of east hanover,...

Great experience at performance ford of east hanover, very happy with the service they provide

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

Steve and all the support staff treated me like family...

Steve and all the support staff treated me like family and answered all my questions and concerns I will recommend this dealer and Steve to all my friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Steve. We appreciate your business and hope to see you again in the future. Until then, drive safely!