Performance Ford of East Hanover

Thank you to the amazing team at Performance Ford of East Hanover for the help with our new vehicle!! A special shoutout to Rich for the expert insights and understanding in exactly what we were looking for!! Thanks to Indy for securing excellent rates. A hearty thanks to Cindy for the time and care setting up the vehicle! Thank you all!!

Andy and Cindy were amazing!! Thank you for walking me through the vehicle and teaching me all the features

Rich and Cindy were a pleasure to work with. I’ve never left so satisfied!

Had an amazing experience, was switching from a Dodge to Ford. Andy and Cindy made the process so much smoother and comfortable since it was our first car buying experience.

Thank you to Cindy and Anthony for the amazing customer service and experience! Love my new car!

Cindy and Rich were perfect and sold me an amazing vehicle, so excited for my new truck

Horrible experience and terrible ambush by the sales manager and business manager. Do not go to this dealership. WARNING!! You make a deal with a young sales associate who does not have any say in the final deal you get. You are deceived into believing that you are getting the deal you were promised, the sales associate convinces you to make the switch in your insurance plan after making you wait for 4 hours in the dealership, and, with no heads up, you are being put in front of a business manager who completely changes the deal on you with no discounts, no rebates, the monthly payments went up by $200 for a car that you may not like or enjoy and ambushes you to buy extra packages that are very basic so the dealership can further squeezes you. On top of it, you can not review any document as the business manager has everything electronically in front of you on a screen mounted into the desk, putting pressure on you to sign. You ask hundred times "what am I signing??" You can not wait to get out of there because 1) you waited for 4 hours 2) you are tired of this scam and you just want to leave. Plus, the young sales associate already made you switch cars in your insurance plan. You need a ride to go home. You just take a bad deal and go home hoping you can reason with somebody after this scam. In addition, I traded in my car that still had two remaining payments. It was part of the deal that they were going to be responsible for the remaining payments. I confirmed with the young sales manager multiple times in writing. The business manager denied the payments after I left the dealership. As the result, I am taking Performance Ford of East Hanover Dealership to court. I called Ford company to complain about the dealership, they did not care. I called the CEO of the dealership, he did not return my phone calls. WARNING!! Do not get financing from Ford Credit as it charges $50 late fees, they target customers with lower credit scores so they can squeeze them even more with high interest rates, outrageous!! Overall, it is a total scam and never ever would buy any Ford car again. You want car buying experience to be a positive one, but with sleazy people like the ones at Performance Ford of East Hanover you unfortunately develop a certain disdain towards car dealerships and salesmen. SAD!!

Rylee, Justin ,Cindy and Nathalie were very accommodating in the process of our purchase. They made the buying process pleasurable as we were repeat customers from last year.

I have had very positive experience with the exception of one time with sales. Salesman Shamus is excellent. Service is atrocious. Always new staff at Service desk and shop. I experienced mechanics. Attempted to sell Unnecessary parts and unnecessary service on more than one occasion multiple times. Last visit, mechanic cause damage to the vehicle, which have to be debated for the dealer to admit and correct which they did. However, I was given no compensation for not having the car for 3 days. I was also lied to by the service manager. Anthony Rubino. His attitude and customer service is absolutely horrible. He's is condescending and arrogant when speaking to customers. I elevate my complaint to the Vice President Douglas Raleigh, to which I thought was a positive discussion.However, I have not received any responses or emails or updates or telephone calls regarding my complaint or issue. My communications are ignored. I have now place in a complaint to Ford Corporate. DO NOT USE SERVICE DEPARTMENT!

I recently leased a vehicle from Performance Ford of East Hanover and had a generally positive experience with my sales person, delivery consultant, and finance person. They were all professional and helpful throughout the process. However, I felt there was a lack of transparency when it came to the final pricing. I was initially presented with a cash-out-the-door price both on the showroom floor and again in the finance office. To my surprise, I was later asked to pay more after I declined the warranty. This discrepancy made the process feel somewhat questionable. I would advise future buyers to be vigilant and confirm all final costs before concluding the sale. Despite this issue, the overall service from the staff was commendable.