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MINI of Charleston

(112 reviews)

Reviews

(112 reviews)

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I was recently preparing for an upcoming trip and

I was recently preparing for an upcoming trip and realized that my MINI was coming due for its yearly maintenance as well as needing the rear brake pads. This wasn’t a surprise to me though because the wonderful inspection video from my last service gave me plenty of heads up to plan for them. I dropped my MINI off on my way out of town for the week and knew that she was in safe hands while I was gone. When I returned to town, she was waiting for me washed and ready to go. My salesperson, Russ, was also there and gave me some great information on the upcoming Countryman due out this year. I can’t wait to see what MINI comes up with next!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Miniac, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

Car buying can be fun!

Russ is such a joy to work with! He does such a wonderful job at making the entire buying process fun and enjoyable. You can really tell that he is passionate about what he does and wants to ensure you make the right choice when selecting a MINI! We will definitely be back to see him for our next!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Carolina Cooper, we are so happy to read such a great review about MINI of Charleston! We are always more than happy to assist you if anything else comes up. Take care!

Great experiences

Russ Thames has been my Motoring Advisor over the past 6 years and helped me w two MINI purchases. He is incredibly knowledgeable about their products and super easy to work with. His follow up is always speedy and appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jim Doyle, it's experiences like yours that really keep us motivated! We look forward to your next visit! Take care!

Thank you, Ryan & Mini of Charleston Parts Dept!!

I have always had excellent experiences with Mini of Charleston from sales to service and most recently to parts. Ryan Correll did an outstanding job providing high-level customer service as well as showing compassion and kindness. He was responsive, helpful, knowledgeable, and followed up and followed through on the parts delivery. He also was very pleasant to work with and helped to make an overall stressful situation much more manageable and even enjoyable! Thank you, Ryan, for a job well done! Mini of Charleston is lucky to have you on the team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Rachel C, thank you for taking the time to leave a review for us at MINI of Charleston. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at MINI of Charleston!

Best place to buy a mini

First time buying a car as a widow and Keaton was very patient with me. He made the whole experience very easy! The financial management all paperwork ready and just needed to be sign. In and out in an hour and half!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Phyllis, we are so pleased you enjoyed your visit to MINI of Charleston! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

Mini of Charleston and Russ Thames are the best!!!

I love my new mini! Thanks Russ Thames for all the help!!!! You are the best! Strom in finance was also helpful! I will definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Deanna, we are so happy to read such a great review about MINI of Charleston! If you have any further questions, please give us a call. We're always happy to help!

My own mini convertible

My salesperson was Seth Young. I had the fortunate experience to ‘build’ my mini convertible. Seth helped me with the process and it was painless. It was great meeting Seth in person when I went to Charleston to get my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mini Owner, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Charleston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Five star

We just purchased our second Mini from Mary Skinner at Mini of Charleston. It was a wonderful experience. She was able to help me pick out the perfect car for me. Very friendly service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kathy R, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Charleston! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a wonderful day!

10/10 Recommend

I can’t say enough good things about this dealership! I’ve purchased numerous MINI’s and BMW’s here through the years and each time it is just as easy and pleasant as the last. Everyone is always so polite and quick to assist with everything. Russ, Seth, Strom, and Alex are my Hendrick team and I look forward to working with them for years to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ammmmy, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Love the team at MINI of Charleston

I've had the pleasure of both purchasing and servicing my MINIs at MINI of Charleston. The team is always helpful and professional. Such a fun place to be, even when my car needs service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Isabella St, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Charleston! We hope to be of service to you again in the future. Best wishes, MINI of Charleston.