Reviews
Terrible service
I had a great start with mini, however it has been going downhill quickly. I had to wait a month to get my car seen so that the tires would be ready for my car. You wouldn’t believe it but they didn’t have the correct tires. I now have to wait another four weeks for my car to be seen again. On top of that when they tried to fix my sos regency button they broke my sunroof. I would strongly suggest to find another bmw service dealer
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Ryan, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Best Ever
Andy could not have been any nicer he is the absolutely best I feel like he went above for us and you don't see that hardly at all anymore.. Matt did great work on my car it runs great!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hudson, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Buy a Mini !!
From the time I went there to buy a car to today two years later, I absolutely love Mini of Charleston. They helped me design my car so I could get exactly what I wanted. They have been very helpful when I have needed an oil change and when my system needed updated. They give you a rental car if you need one. Overall they are very patient and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Trisha, it's experiences like yours that really keep us motivated! Thank you again for leaving us this response!
Excellence everywhere.
Everything is excellent. The purchasing experience was a delight and subsequent service experience is consistently excellent. I particularly appreciate receiving the video rundown of the inspection via e-mail and text - a dedication to transparency that boosts confidence that MINI of Charleston really are here for the benefit of your vehicle and you. I cannot recommend more highly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mike, thank you so much for your positive comments about MINI of Charleston! We hope to be of service to you again in the future. Best wishes, MINI of Charleston
This place has great people!!
Alecia and Mike are super helpful! They were quick to get back to me and lifted a big weight off of my shoulders with my car issue. They are super kind and welcoming as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mia G., thank you for taking the time to leave a review for us at MINI of Charleston. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Mini cooper
I have bought cars with other dealerships and they were okay but this dealership is awesome, the sales representatives are AMAZING specially Mary Skinner. Mary Skinner is great on what she does, she help me to get the great deal on a 2007 mini cooper s with 42,000 miles on it....that is a great deal. Love, love my mini cooper. Thank you mini cooper of Charleston and Mary Skinner
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mini Cooper Of Charleston, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service visit
Excellent service ! Time spent upon arrival was very minimal. Was out the door in my loaner in minutes. Great communication throughout the appointment. Car was ready to drive away when we arrived back at the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tball, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
Always Consistent Quality of Service
I’ve been taking my MINI to this dealership for service since I purchased it six years ago. I am always pleased with the expertise and professionalism.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christine, we're glad to hear you enjoyed your visit. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I choose not to write more I than already provided
I’m very grateful for Andy’s excellent oversight in handling my Mini Cooper which was towed to the dealership for evaluation and repair. My car was thoroughly checked by technician Mike Rhea and returned to me in spotless condition. The teamwork at the dealership is obvious.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
A Senior Retiree, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Exceptional
Andy Tournear was fantastic! I had my 2021 Mini convertible in to be serviced. Everything went well thanks to Andy and Jeff Sanders, the technician. Would definitely recommend to family and friends. 🙂
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marcia, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!