Reviews
Great work from a great team.
I needed a water pump but had a tight schedule. Andy Tournear, my service advisor, was a great help with scheduling and then keeping me informed. Mike Rhea, the technician, sent me a video showing me the new pump and then giving me a visual inspection of my car. Great work from a great team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert Shuford, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Charleston! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I Drive a Mini but Thank you for saving my xxx
I’ve been given exemplary service by Alecia and Mike at Mini of Charleston when my Mini Countryman broke down while visiting SC on vacation from South Florida. Such a monumental vaca failure that they went above and betond to get me and my 2 tripod kitties back on the road and home to SoFla! Thank you so much for your stellar care and attention.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
L Millard, your wonderful feedback and rating mean a lot to us. We do hope we can be of assistance in the future. Take care!
Efficeint & Pleasant Service Appointment
Both Alecia and Jeff did a great job. The car was ready when they said it would be. Communication throughout the process was welcome. Alecia was efficient and pleasant to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carol Cronk, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!
Russ and Hendricks are a-ok!
I ordered a Mini Cooper countryman and Russ kept me informed every step of the way. He answered all my questions promptly and even after delivery he continues to be responsive I love my car and would recommend Russ to everyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
J Coggins, we're glad to hear you enjoyed your visit. We do hope we can be of assistance in the future. Take care!
To remove tire lug locks
Alicia was most. helpful with my small problem. Even though I did not have an appointment she took me in and did my small job even though they were busy. You should be proud of her .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joe Alexander, thank you so much for your high rating! We hope you have a great day!
Andy and Jeff are the dream team!
Andy Sueck was phenomenal to work with and it was my lucky day to get Jeff Sanders as my technician. I called late the previous day with battery issues and was scheduled for repairs the following morning at 9:00 am! The service is always exemplary and they were able to fix other issues covered under my warranty. This service is why I will always drive a Mini. Thanks Andy and Jeff!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Janine Malloy, thank you for taking the time to leave a review for us at MINI of Charleston. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at MINI of Charleston!
Can't trust everyone!
After taking my Mini to another service center for repair they told me I needed some rather expensive work done on her. So happy I didn't have them do the work. Made an appointment with Andy Tournear at Mini of Charleston and had her checked out. Turns out I didn't need the work the other service center said I needed. Just a new battery and oil change. Thanks Andy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Charles, we are so pleased you enjoyed your visit to MINI of Charleston! If you're ever in need of more help, please let us know!
Great personal service care
excellent service and attention to detail by my service advisor Andy Sueck and mechanic Ross Neil. Andy was especially kind and patient with me when I asked about little questions and issues with my mini
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
B Jordan, thank you for your kind review; we are happy to pass along your comments to the team here at MINI of Charleston! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Multi MINI Family
I would like to thank Russ Thames for his great help and attentiveness in the process of by our new convertible! It’s the perfect compliment to our Countryman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Qtr Pnt, we're happy you found our staff to be so supportive during your experience here at MINI of Charleston. We hope you have a great day!
Mini of Charleston is Five Star!
Service is outstanding. I have always been treated like a valued customer by Stuart Kestenbaum and Andy Tournear and Jeff Sanders has made sure that everything on my mini is running great. This business comes highly recommended by me!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Toni Pennington, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!