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2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (571) 489-4819 (571) 489-4819
Used (571) 489-4694 (571) 489-4694
Service (571) 489-4564 (571) 489-4564

Reviews

(634 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Giants Mitsubishi from DealerRater.

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Must see Floyd Whitlock

Went in to the office based on a preapproval. Wasn't expecting anything but Floyd sent us out with something nice for the family. 3 row seating, very satisfied he was very professional and knowledgeable of his job thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very clean respectful salesman my salesman was funny I love

Very clean place of business and very respectful salesman I say respectful because all my questions were answered and it didn't seem to bother mr. Whitlock when I kept asking questions he answered all of my questions and made sure I understood them all great job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Not good customer service

I bought a car an not even a floor mat i dont get in the car an each time i call them they say they order it so i would like to know ow for that floor mat is coming from an its almost 2 months now i bought my car from them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Best place to find a used car

If you need a car come here, they will try there best to help you out with finding the right car. And will work with you no matter what kind of credit you have

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate hearing from you! Thank you for taking the time to write us about your positive Easterns experience.

Excellent Customer Service

My family visited the Eastern Motors dealership and was greeted and with the upmost respect by the sales representative Mr Carter. He is friendly and very knowledgeable about the vehicles that we were interested in. Mr. Carter showed patience during our time that we spent in his care and calmed our hesitation as we were making a major decision. I highly recommend anyone who would like to purchase a vehicle to go see Mr. Carter, he will be happy to assist you in finding the best vehicle to fit your needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Fantastic! We would like to thank you and your family for coming to Easterns.

Good, Friendly, Fast

Friendly staff. Very quick service. These guys really move. Not in a way to rush you but to process your info. Things went smooth and staff was willing to work with me. Good use of technology email and electronics to process information.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We appreciate your positive feedback! Thanks for choosing Easterns!

Excellent Customer Service

David was very patient in identifying our needs. Very helpful with the financing process. David made the sales/purchase process a pleasant experience. We appreciate the fact that he was not a pushy salesperson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your kind words regarding your visit with David. We're glad that you are happy with the results.

Very informative drive and sale.

Worked well with my financial situation. Made certain not to push me into a sale that would eventually not work out. I highly recommend this sales team to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Fantastic! We definitely encourage you to spread the word about Easterns. One thing we love is new customers.

Excellent Customer Service and a Happy Customer!!!

TJ Ellis was extremely welcoming when I arrived to this location with my sister and greeted us. I was also greeted by finance manager Danny Nguyen who remembered me from a previous visit in checking out the vehicles there. TJ listened to my needs and also my wants. TJ worked with me diligently throughout the process and the very end. He answered all of my questions and made sure I was aware of the various features the car offers. TJ is an excellent salesman and he listens to his customers which I appreciated. He was very attentive, patient, friendly, and funny during the process. TJ Ellis and Danny Nguyen was able to get me in the car I wanted and also made my experience memorable. Thank you both for all of your hard work and dedication to help me in my time of need. TJ Ellis also checked in with me a few days afterward to see how things were going. Your work on my behalf is greatly appreciated!!! If you have car needs go to Easterns in Manassas, VA wonderful folks all around!!! TJ Ellis you are the best!!! Thank you again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

This sounds amazing! TJ, Danny, and the rest of our Manassas staff will be thrilled to know that you are happy with your purchase! Please recommend your family and friends to us.

Great

Great job to David Carter! He helped us through a very difficult car buying process and allowed us to walk out with a car-same day!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's always great when our customers are able to get in and out. That is definitely our goal. Wer'e glad that David was able to assist you and provide you with an experience that you are happy with.