Gravity Autos Roswell

Absolutely awful experience. These people tricked me into buying a vehicle and then when I wanted to register the vehicle they withheld the title, just to mess with me. I guess they thought it was funny. It's weird to be a professional dealership and play mind games like that.

Scott did me right by getting everything that I requested and needed repaired before I left the lot with my car. All of the reviews I read was negative reviews, but they did me right. Scott was great on keeping me informed of what was going on with my car. Thank you

I purchased a vehicle from them on January 8, 2025. They delivered the vehicle to me in Louisiana, on January 16,2025 with a Georgia Temporary tag that expired February 22, 2025. And as of today, March 18, 2025, they have not perfected the lien, nor given me a way to register the vehicle in my state so I can get a license plate. The title clerk told me they never received a title on the.vehicle for them to be able to register the vehicle to me. And they won't return my calls

It's hard to reach the title department. They won't help you in your title issue after you fully pay. They sent a title that is not updated accurately. Despite efforts to resolve this matter, I have encountered significant difficulty in reaching title department for assistance. It is troubling that the responsibility for addressing this discrepancy—caused by inefficiencies on your end—has now been transferred to me as the client. This situation not only undermines the trust in your services but also places an undue burden on my time and resources.

They had dealt with me excellently I appreciated they have good experience and behavior with the customers

Mr. Sixx is first rate. He is professional and attentive. He listens to the customer and works to address the customer's issues.

Steer clear from this dealership at all costs. The Mgr. TONY and his entire sales team are the definition of scam artists, to include as well office personnel and F&I. It's quite obvious the vehicles aren't maintenance properly prior to putting on their lot and they'll tell you they are. Black-burnt oil isn't fresh oil, oil filter that's not even the right appearance since the company changed the color and emblem design of their products at the beginning of this year, and the list goes on. They simply buy low and try to flip for a quick profit with no labor induced costs. These folks have absolutely no shame. Consider yourself WARNED about this dealership.

I purchased an escalade for my wife 4 months ago from this dealership in cash. As of today, I still do not have the cars title. The entire process has been extremely frustrating. From 3 delivery cancelations (which each time I had to follow up on) of the car, the delivery driver coming to my home at 2am on a Friday, two temporary tags expiring, sending the prior title to the previous owner (and initially lied to about that), being told my prior tag had been transferred to the new car and was able to finally replace the temp tag (a lie), to find out 2 months after that it was never transferred when I received a new license plate with a $750 bill (my wife was driving our kids with a non registered plate). After all that, we take "our" car to get a few recalls complete and they go through an extension list of maintance items that were never preformed at the 30k mark, which we were told had fully been done. We have requested the report of those, but Gravity auto says they cannot provide any documents for maintance done by them. This will be an additional $1500 in needed service that we were told was done! I have never once received a follow up call on any of the issues/concerns over the 4 month fiasco, despite being told countless times that I would. Most recently I have spoke with Tony (manager) who has stated this would be addressed immediately. I would be hearing directly from the GM (Danny) that day, which was 4 days ago. I have never left a negative review about a company, but this is the place this dealership has put me. I even called back yesterday to tell them a negative review would be coming if I didn't hear from a manager, which they promised I most certainly would, but as prior promises never came true.

I purchased an escalade for my wife 4 months ago from this dealership in cash. As of today, I still do not have the cars title. The entire process has been extremely frustrating. From 3 delivery cancelations (which each time I had to follow up on) of the car, the delivery driver coming to my home at 2am on a Friday, two temporary tags expiring, sending the prior title to the previous owner (and initially lied to about that), being told my prior tag had been transferred to the new car and was able to finally replace the temp tag (a lie), to find out 2 months after that it was never transferred when I received a new license plate with a $750 bill (my wife was driving our kids with a non registered plate). After all that, we take "our" car to get a few recalls complete and they go through an extension list of maintance items that were never preformed at the 30k mark, which we were told had fully been done. We have requested the report of those, but Gravity auto says they cannot provide any documents for maintance done by them. This will be an additional $1500 in needed service that we were told was done! I have never once received a follow up call on any of the issues/concerns over the 4 month fiasco, despite being told countless times that I would. Most recently I have spoke with Tony (manager) who has stated this would be addressed immediately. I would be hearing directly from the GM (Danny) that day, which was 4 days ago. I have never left a negative review about a company, but this is the place this dealership has put me. I even called back yesterday to tell them a negative review would be coming if I didn't hear from a manager, which they promised I most certainly would, but as prior promises never came true.

I recently purchased a 2020 Mercedes-Benz E300 from Gravity Auto on August 21, 2024. Due to the check engine light being on, and the car dealership not being able to fix the issue. Instead of fixing the issue they would turn off the light! I decided to ask Danny which the general manager is to take back the vehicle to get my trade in back, this decision was made on September 14, 2024. Danny took back possession of the Mercedes Benz on this day as well. Unfortunately, my trade in was sold already without it being paid off. During this month time period I was also was paying for two vehicles which was a big burden. One of which I didn't have possession of. Danny stated I had a negative equity balance from my trade in which needed to be paid off before he would send the 34,000 back to Empeople Credit Union. September 25, 2024, I came into the dealership to pay the negative balance owed. Empeople credit union also sent a payoff statement of the total due he requested in order to send the money back to the credit union for the vehicle he has in his possession as of today! On this date, I also sent him a receipt of the transaction that was made to pay of the balance. Danny messaged me back and stated that they would send the check over the same day. It has been 13 business days since he claimed he would send the 34,000 back to Empeople credit union. Sept 25,2024 was the last day I have heard from him. He seems as he is avoiding paying back the 34,000 to Empeople Credit Union. I have been under a lot of stress and depression with dealing with this car dealership. As well as missing a lot of days from work trying to handle is situation as soon as possible. I've been paying on two car notes which is unfair to me! On top of everything, my credit score has dropped because I'm unable to afford two car notes. My hair falling out because I’m stressed out and depressed. Times are already hard enough and Danny/ Gravity Auto is making it even harder. I would like the situation to handle as soon as possible so I can move on with my life.