Gravity Autos Roswell

Do not buy from here vehicles are not what they appear to be JUNK not worth buying

This place is awful! RUN!! They sell you vehicles with issues and offer you to purchase a extended warranty, but what they don't tell you is that there is a Tieback which means you can't go nowhere else but to them to fix your vehicle and their service department is AWFUL. They don't have loaners and they will keep your car for weeks at a time. All you get is a bunch of excuses from these people.

I recently purchased a 2023 BMW i4 and had an outstanding experience at Gravity Autos Roswell. I put the dealership through a very rigorous verification process, and Marco and Yaz handled everything with professionalism, patience, and complete transparency. The car was prepped and ready when I arrived, and the entire transaction took about 30 minutes — no pressure, no warranty push, and no attempts to add extra costs. Marco Mani and Yaz made the process smooth, efficient, and genuinely enjoyable. As a bonus, they even let me get into a Lamborghini Revuelto, which made the visit unforgettable. Highly recommend working with them if you want a straightforward, respectful buying experience.

Absolute Lack of Integrity! Zero Honor. Sold Out a Done Deal for Pure Corporate Greed If you think a verbal agreement or a handshake means anything at this dealership, think again. They will sell out their own integrity for a few extra dollars without blinking.I spent 4 hours negotiating a deal on a Sunday. We shook hands. The agreement was finalized. The sales rep told me they were emailing the paperwork so I could send my deposit. Instead of honoring their word, they held the car active behind my back. At 6:00 PM, I received a dismissive text: "Oops, another rep sold it for more money….. oh well."They didn't "accidentally" sell it. They deliberately chose to violate a done deal because they preferred to squeeze more money out of someone else. They wasted 4 hours of my life as a backup plan while hunting for a higher bidder. This is a slimy, greedy business practice. If you shop here, know that your deal is never safe, and their word is completely worthless.

Terrible service. Delivered a vehicle with a bad battery and delaminated tire and won’t do anything to rectify the situation despite several calls and promises to do so.

I went into this dealership being a previous customer of the old name Roswell Mitsubishi hoping to have the same experience I did when I first bought my car. First of all, didn't know initially that the name had changed to Gravity Autos. I dealt with Yaz who was very professional at first. He tried to show me a vehicle at their store I wasn't really interested in and I shared my reasons why. The day I went into, the dealership I asked to have my credit ran specifically with one financial institution and we agreed that was the case. I am now finding out it was more than just that finance company he(Yaz) ran my credit with without my knowledge. I am getting a bunch of correspondence from other financial institutions about my visit and its for the wrong vehicle I wasn't even interested in. These guys are misleading and they don't take accountability. Beware of buying from them. These guys are not upfront with what they are selling or telling you.

Reached out to dealer, made contact and made an offer on a car. I was then ghosted and when they finally responded to my emails and phone calls, I was told that the vehicle was sold. Their customer service is lacking.

Do your own research (Chat GTP) on this dealership before buying. My experience involved a 2018 Mercedes that was represented as fully inspected and properly maintained. The vehicle arrived with a mileage discrepancy (advertised ~50,711, delivered 51,676) and multiple undisclosed damage issues not disclosed at the time of sale. I also have video documentation of an OBD scan taken approximately 26 miles prior to delivery, showing VIN, mileage, and stored fault code history at that time, raising serious concerns about the pre-sale condition of the vehicle. Shortly after delivery, and within approximately 100 miles of ownership, the vehicle experienced a serious safety failure — sudden loss of acceleration at highway speed, creating a dangerous driving situation. Diagnostic testing revealed a transmission-related fault code (P072100). I made reasonable attempts to resolve the matter, including requesting an exchange for a comparable vehicle of similar value, but did not receive a meaningful resolution. Moe, Sam, Adeel, and Danny (Hanni) were all notified. Despite acknowledging issues during communication, the dealership has taken no corrective action. Based on my experience, I would strongly recommend caution due to misrepresentation, undisclosed damage, safety concerns, and lack of response.

I just purchased a 2022 BMW X5. Danny, Moe, and Yaz ensured the best service I've ever had with a dealer. EXCELLENT Gravity.

I live in Arizona and have purchased 2 vehicles from Gravity. I got a great deal on my first truck so when I saw they had a vehicle I was looking for I thought it would be a no brainer. Save yourself the hassle and buy from another dealer group. #1 they are liars. Plain and simple. I agreed to their price, drove 1700 miles, all I asked for was the truck to be road worthy and a full tank of gas. They promised it was looked over a second time and all good. They did nothing. Left me to drive with bad fuel filters less than half tank and oil that was never changed. The detail was disgusting. Basically just through interior shine on everything. Dog hair all over, crap in the seats, absolutely gross. I mentioned I wanted reimbursement for all of the service items and my full tank that was agreed upon before making the trip and sealing the deal. Exact words from the manager,” I would never lose a deal over gas”. I was promised the money then told only partial was approved. No go on gas. It’s a policy although their Manager approved it. lol. it’s been over 7 weeks and I have no reimbursement. Now, they won’t respond. I’m also on an expired plate as they failed to secure the title to the truck before they sold it to me. Save yourself the trouble and go anywhere else. I’m contacting BBB, AG, and FTC to file a formal complaint against the dealer for their misrepresentation of the vehicle they sold me and their failure to make me whole on the transaction. It’s shameful that one can go so far out of their way to buy something where they feel comfortable, only to get ripped off. Do better Gravity Auto, you owe it to your customers.