Reviews
They were friendly and very helpful.
They were friendly and very helpful. My car had several things on the list to take care of and they accomplished everything in a timely way. They also went over things with me as they worked.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We're glad to hear that our team at Peltier Kia Tyler was friendly, helpful, and efficient in taking care of your car. We appreciate your business and hope to see you again in the future!
We had a confirmed appointment to drive a car at 11 on
We had a confirmed appointment to drive a car at 11 on Tuesday with Amanda and 2 text messages confirming THAT appointment the morning of! ONLY to drive 2 and 1/2 hours to be told the car had SOLD the NIGHT BEFORE....... HORRIBLE Customer Value.... VERY DISAPPOINTING.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I would like to apologize for your frustrating experience. It is never our intention to waste our customers' time, so I am sorry that the vehicle you were interested in was sold. You should have been informed of this immediately and I will be sure to discuss your feedback with the team in order to improve our communication going forward. I understand that we have lost your business, but if there is anything I can do to assist you or clear things up, I would be more than happy to speak with you directly. Thank you, Bruce Strassburg - General Sales Manager - (903) 581-7688
Thank you for your response. Yes it was more than frustrating to drive that far for no reason... I completely Understand the car sold and of course that is business. Just wish that was communicated in one of the TWO text confirming our appointment the MORNING OF.... Thank you for responding.
KIA Tyler has a great service department!
The service department at KIA in Tyler is always awesome and they make it a fun experience because of their great customer service! They keep me informed of the status of my vehicle and do not badger me with things I do not need done. Adrian and Brendan make a great team and are assets to the dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jenn, thank you so much for the positive feedback! We're glad to hear that Adrian and Brendan provided excellent customer service during your visit. We appreciate your kind words and hope to see you again at Peltier Kia Tyler!
My 4th Kia purchase
Ricky assisted us in the trade in/buying process today. He is a bit new in his position but I would never have know if he had not told me. He is very knowledgeable about the inventory and details of each model. We appreciate not being pushed when looking to buy. If your looking to buy a car go to Peltier Kia and ask for Ricky. I put a lot of miles on a car for work. My first Kia was used but served me very well. It had 305,000 miles on it when I traded it April 2020. Today I traded in a 2020 Rio for a 2023 Rio. Great gas mileage and with just over 100,000 miles I decided to trade it in for a new one to keep the factory warranty.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Tim! Thank you for choosing Peltier Kia and sharing your positive experience with Ricky. We're glad to hear that he provided excellent service during the trade-in and buying processes. Enjoy your new 2023 Rio, and we appreciate your continued support of our dealership! Drive safely!
Great and Knowledgeable service.
I have now and in the past a great experience with Kia service department. Today I went in without an appointment and they took me home and delivered my car to my home a couple hours later when the services were completed. They even called and let me know about a coupon for my alignment that I had on my account.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Teri, thank you so much for sharing your positive experience with the Peltier Kia Tyler Team! We're glad to hear that our team was able to accommodate you and deliver your car straight to your door after its service. It's always our pleasure to ensure our customers get the best deals and care. See you next time!
Was very pleased with how fast the work was completed and
Was very pleased with how fast the work was completed and it was hundreds of dollars less than quoted. Very happy 😊
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear that you had a positive experience at Peltier Kia Tyler! Thank you for taking the time to leave us a great review. We appreciate your business and hope to see you again in the future. Have a wonderful day!
Friendly, Fair, Fantastic!
I drove 5 hours to get the vehicle I was looking for. Peltier was worth it! Friendly, Fair, Fantastic! The dealership was lovely. The staff was knowledgeable and helpful. I did not feel pressured at any time during the buying process. I had a positive experience from beginning and still.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dana, thank you for the review! We're so glad to hear that you enjoyed your time working with the Peltier Kia Tyler team. Drive safely in your new vehicle, and we hope to see you back again down the road!
Great experience!
Tye did a great job taking care of my needs. She was so friendly, polite and professional. She made sure I understood everything that was going on with the maintenance and recalls on my vehicle and that we were comfortable while in waiting area. It was a very enjoyable experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review of your experience with Tye here at Peltier Kia Tyler! We're so glad she provided friendly and professional service while keeping you up to date on your vehicle service and recalls. Safe travels until we see you next time!
They were so helpful.
They were so helpful. I was a new driver and they work with me and I would go back to them if I ever needed another car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for working with the Peltier Kia Tyler team! We appreciate your support and are here to help with any of your future automotive needs.
:)
Tye took care of me without a second thought.
Tye took care of me without a second thought. When she spoke to me she was professional and courtesy almost like we’re long time friends. I will be scheduling services/repairs in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our service team is always here for you! Thanks for highlighting Tye's preeminent customer service and for putting your trust in Peltier Kia Tyler. Until next time, drive safely!