Reviews
Great service and family oriented business
Great service picked out my own vehicle, and I was and am very satisfied with EVERYTHING. From the moment pulled up I felt like family
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Renee, it's great to know you liked our staff! We do our best to treat all customers like family. Thanks for your business and for taking time to leave a review. Enjoy your new vehicle!
A second great experience!
This is the second optima that we have purchased from Crown. To say that we recommend them, especially Clay Walker, is an understatement. This all started with a trip to the service department for a recall and ended up with the purchase of our new Optima. Clay is a true professional that listens. He knew our challenges and worked hard to make the deal happen. Every part of this journey has been awesome. We were the last customer of the day and never felt rushed! Go see Clay!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We're glad it was a positive one and that you were well taken care of by Clay! We do our best to treat customers like family here at Crown Kia of Tyler We look forward to seeing you again soon. Enjoy your new car!
Excellence
Before today I thought I would never own a Kia, but my daughter who recently purchased one in Dallas has raved about hers so much that I had to look. I was so impressed both the dealership’s friendliness from the entrance to the exit. I was especially impressed by Ryan Davenport, my sale representative. He was thorough and knowledgeable, without being heavy handed. I feel that I now have new friends and a new car dealership. I also should mention The courtesy of Christofer in the finance department. Thanks to everyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your incredible car buying experience with us! We pride ourselves on knowledgeable and honest staff members, like Ryan and Christopher. We aim for 100% customer satisfaction at every stage of your car purchase, and we’re delighted to hear that you received that. Congratulations on your new vehicle and come back to see us anytime!
Bad experience turned great!!
Clay was our salesman. He is such a great person and works literal miracles! We had such a bad experience with our previous vehicle. Our previous car was less than 4 years old and had less than 65k miles on it when the motor blew. We would have been upside down on payments and Clay made things easy for us to afford and got an amazingly nice and sleek car!!! I know my husband was not an easy sale so to say, but from the bottom of our hearts we truly appreciate everything that Clay and the Crown Kia team did for us to get out of our lemon and into a nice NEW car!!! We love the 2017 Kia Forte EX!!! Thank you again Clay!!!! The Branson’s :-)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to let us know how we are doing! We are delighted to hear that Clay helped in giving you such a great car buying experience with us! He is a great asset to our team and was more than happy to help. We strive to gain your loyalty by exceeding your expectations and providing complete customer satisfaction. We’re happy to help with any future car or service needs you may have, and we look forward to the opportunity to work with you again.
Easy experience
It was a smooth and easy experience. We were in and out in about 2 hours. Clay was able to get our price right where we needed it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words about Clay! We pride ourselves on knowledgeable and honest staff members, like Clay. We hope you are enjoying your new car, and we look forward to working with you again.
Clay is number 1!
This dealership experience was certainly one I wasn't expecting. Everyone dreads car shopping, but Clay made it so much easier. He wasn't pushy and gave you the facts. I love my new car and I won't shop anywhere else now. Thank you Clay!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We love to hear this! Clay was more than happy to help during your car buying experience. Congratulations on your new vehicle and we hope to see you again in the future!
Kia soul
Clay walker is the best sales person he was so nice and he made us feel like family I will recommend any of my friends to go see clay walker at crown kia of Tyler
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That's awesome, Maggie! We appreciate your kind words and recommendation. Clay is an excellent member of our team. Thanks for choosing Crown Kia of Tyler and we hope you're enjoying your new vehicle!
Great experience without the pressure
The buying experience was very good. Hamar was first class in every way. Buying a new car can sometimes be a stressful experience but for us it was a breeze. Thanks Chamar for going the extra mile for us to get us in the car we wanted at a very fair price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear that Chamar helped in giving you such a great car buying experience with us! Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. Congratulations on your new vehicle and we hope to see you again in the future!
ONE OF A KIND EXPERIENCE
Clay Walker and staff truly went above and beyond to make us feel as if we were family. Buying pizza and drinks for my kiddos and making us feel so special. So grateful! 8 kiddos...we will definitely be back when they receive their DL.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Heidi! You and your kids were such a blessing to work for! Thanks for your trust and business! Clay
Thank you for sharing your experience with us! We're happy that Clay could assist you when buying a car and provide for your family. Our staff is always willing to help. Let us know if you need anything else and we look forward to seeing you again!
Just what I was looking for!
This is a great place to shop and pick he bedt car for you. Clay listened to all my needs and worked hard to find a car that was just the right fit for me. I'm very happy and had fun too. Ok would recommend KIA to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the recommendation! We're happy that we could find a car for you that fit your wants and needs. Congratulations on your new Kia and we look forward to seeing you next time!