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Peltier Kia Tyler

(272 reviews)
Visit Peltier Kia Tyler
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–1:00pm
Sunday Closed Closed
New (888) 622-4310 (888) 622-4310
Used (888) 619-9148 (888) 619-9148
Service (888) 628-1839 (888) 628-1839

Reviews

(272 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Peltier Kia Tyler from DealerRater.

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0 to 270600 Miles 10 years later

I bought my 1st Kia (Sportage) in 2007 as a post graduate graduation present to myself. I named her Hunnibun and we would go through teenage kids, foster kids, and one ex-husband. She never complained; meaning she never broke down or quit and gave up. She would crank for 10 years except when the timing went out on her way to get a new one. That wasn't her fault, I read the manual and it said change at 200,000 well I went 200,009 and it was 12 degrees going up a mountain and she said I am tired. I got it replaced and she was happy four or five more years. She began to leak oil and slow down over time and she kept going. I tear up thinking about it as anyone with a good heart would. Labor Day I seen Clay's post to come in and buy a new Kia and I decided that it would be a good time. He called asked my information and the next day I told him I am very sentimental, his reply "I understand " I cried even harder. He was so awesome and professional yet very friendly with a great sense or humor. I love my new car. Right now she is the girl with no name. I'm as proud of her as I was of Hunnibun. Thank you my Kia family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That was such a sweet review. Thanks so much! Let me know the name when it comes to you. I appreciate your business and enjoy that new ride!

Dealer response

We're glad to hear that Clay helped you find a new vehicle that was right for you! Please let us know if we can be of any further assistance to you.

Pleasant, straightforward, low stress

Clay did a great job of putting me at ease and feeling confident in my purchase. My first time buyer experience was quick and painless. I plan on returning in the future for my next car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to tell us how we are doing! Clay will be happy to hear that he was very helpful in your car buying experience. Thank you for your business and we look forward to taking care of any of your future car needs!

Great time with Shaun Jeffrey at Crown Kia in Tyler

Being a previous Kia owner, we came back to Crown Kia again! We have enjoyed our 2014 Optima (with about 100,000 miles) but were ready to get a vehicle a little higher off the ground as we age! We were just going to "check it out" but ran into Shaun and received all the help we needed to get us into our new 2017 Kia Sorento! Shaun worked hard to get the payments in our price range and showed us all the safety features of the new Sorentos as well. Our test drive was great and we walked away with our new Sangria Sorento LX and we're really enjoying driving it! Chris in finance was also very helpful and pleasant. Thanks Shaun for another great experience with Crown Kia Tyler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

David, Thank you for your recommendation and positive feedback about your recent experience with Shaun, Chris, and our Crown Kia of Tyler staff. Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. We know you’ll love your new Kia Sorento. You can expect the same level of care every time you visit us at our dealership. We hope you are enjoying your new car, and we look forward to working with you again.

My brand new Kia Soul

I brought my 2010 Kia Soul in to find out why a orange light had come on In dash. After service department did diagnostic test was told it would cost 2200.00 to repair. It is 8 years old only 59,000 miles but all warranties had expired. This nice gentleman Shaun Jeffery had left me his card while I was waiting so I had the operator page him and asked him if I could possibly upgrade to a brand new car. He was so helpful, honest, sincere, respectful and he did preliminary paperwork and I was approved. I am so pleased with Crown Kia , and especially Shaun Jeffery, he was so helpful and reassuring to me. I am so blessed to have met him and I love my brand new 2017 Alien Green Kia Soul!! Now, I don't have to worry about my car breaking down or me getting stranded. I have brand new warranties, Roadside service and peace of mind as I drive my beautiful car and it's all thanks to Shaun Jeffery and Crown Kia in Tyler, Texas. I highly recommend everyone to shop at Crown Kia Tyler Texas and ask for Shaun Jeffery, you will be glad you did!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Shaun will be blown away by your very kind words! He is a key part of our sales team and we're glad to hear he was able to get you into a shiny new Alien Green Soul! We thank you for choosing Crown Kia of Tyler and please let us know if there is anything else we can do for you!

Great salesman

Just a few short words to let you know you all have one of the best salesman in Shaun Jeffery. He is great!! Fantastic young man. So very helpful to get you into the car you want. He is an asset to your company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Shaun will be elated to hear your compliments! Thanks for sharing. We hope you're loving your new car, and thanks for choosing Crown!

Great experience with Shaun Jeffrey at Crown Kia

Got a great deal on our trade and a great deal on our new Kia Niro. Definitely ask for Shaun Jeffrey for the best experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great comments about Shaun! We appreciate your feedback and hope you're loving your Kia Niro!

Shaun Jeffrey rocks

I had the pleasure of buying my 2016 Optima from Crown Kia and was helped through this process by one of my favorite people, Shaun Jeffrey. He was funny, charming and took great care to get me the best deal he could. I would highly recommend him to anyone needing or looking to purchase a new or used vehicle. He calls me even after the deal and checks in with me to see how I am doing and how my car is performing. I stop in to see him anytime I am in the area just to sit and chat. He is truly a great person and cares for all of his customers. Don't forget...Shaun Jeffrey at Crown Kia!!!! Kim Hilton :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That's wonderful to hear! We're so glad that Shaun provided you with such an incredible car buying experience. Congratulations on your new Optima and we hope that you'll stop by to see us again soon!

HAD A FLAT THEY HOOKED ME UP

I took my car in and saw Jason Jewell who met me on the drive and got me in and back on the road again super fast with a repaired tire and they didn't even charge me. Awesome Service !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

That's what we like to hear, Emmett! We're happy to hear that Jason was helpful during your recent visit. Thank you for your business and we hope to take care of any of your future car needs!

Very disappointed in this dealership.

This is after taking my 2016 Kia Optima 4 different times to service - nobody could tell me problem or fix the problem. So DPSM of Crown Kia, diagnosed my car with off-gassing - which I agree with, but with a little to the extreme, def a hazard while driving! Said it was totally normally even at that extent, washing it every 3-4 days and wiping as I drive to keep it clear is normal. He told me there were no chemicals in the car. And no chemicals that would be harmful to me by inhaling or absorption. Said there was plenty of ventilation and I wouldn't be breathing this stuff in. The off gassing will def cause a thick coat on windows but there is no way it's harmful to me and there are no chemicals in the car causing this. He told me if it's still doing it in a few months bring it back and he'll replace the car. So it's not harmful to me now, not a hazard to drive now - mind you this has been 4 months and counting.....but if it's doing this in a few months he'll replace it??? Sounds like someone should have replaced it yesterday!!!! A person can tell when a dealership is just passing time to make things hard on the customer.......not good business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for taking the time to leave your review of your experience here in the service department at Crown Kia of Tyler. We’re truly sorry that you have had an unfortunate experience at our dealership. At Crown Motor Company, our goal is to diagnose our customers’ concerns correctly the first time, and we’re disappointed to hear that you had to bring your vehicle in for service four times. We understand your concern with the off-gassing, and we would like to invite you to give us a call so we can discuss this further. Thank you.

Dissatified Customer

I have been to Crown Motor Company on Troup Highway, Tyler Texas 3 times now, mind you is an hour away from where I live. The first time I came up there to buy a car, they gave us the run around saying we had to show $5000.00 in our account to get a new car. So we could not prove that at that time so we went home. 2nd time was a year later and we go up there again trying to get a new car and yet again got the run around said that they couldn't get us financed. So in April I go all the way to Conroe, Tx which is about 3hrs away from me and I bring home my brand new 2016 Kia sportage. I made appointment to get my car serviced, you know the first oil change and tires rotated. Get up to the Tyler Crown Motors and they tell me that they are fixing to close but will go ahead and do the service since I had appointment! They tell me that it is done and that I owe $49.95, now I was told from Cowboy Kia in Conroe, Tx that because of it being brand new I could go to any Kia to get my car serviced. So why was I charged?????? So now to the kicker that really has me major PISSED!!!! I get all the way home again mind you I live an hour away but I get home and I found out I was charged to have my tires rotated but that they was never rotated to begin with. How do I know you asked???? Well I have a nail in my passenger back tire and guess where it still is..... on the same side on the back!!!!!!!! I want to know why was I charged and what do I need to do to get good service from your company?????? Now I have to take off of my job yet again to drive all the way there to get my tires rotated, and I'm now concerned that maybe my oil didn't really get changed!!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Somer, we greatly appreciate you leaving a review with us. It’s unfortunate to hear of your dissatisfaction with us at Crown Kia of Tyler. We aim to ensure that every customer who enters our doors gets the service they deserve each and every day with the quality to back it up. We would like to discuss further what happened with your tire rotation and oil change service visit with us. We’ll get down to the bottom of the issue at hand so please contact us as soon as you’re able.