Reviews
First time buyer
I walked in just wanting to look around and get an idea but drove away with a Kia Soul that I love!! Shawn made it so easy and answered any questions I had!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
How excellent! Shaun is definitely fantastic at helping our guests find the right match should the need arise, and he'll be very pleased to hear about your satisfaction in his help. Thank you so much for sharing and congratulations!
Too good to be true
So buying a car was really easy & fast...In &Out under 60 mins but after you sign the papers is when they get you..New Sorento XM radio... Cant get my free trail bc it's been used & the salesman, Bryant, has yet to csll me back...Sales mgr avoided me & had Sergeo to get my info as if Id get assistance... Wait it gets better...The grill on the "new" suv is also coming off..Wasted 2hrs for them to allegedly fix it just to ne told if it comes up again we will have to replace it! Wth??? Ohhh and not to mention once I purchased XM still cant hear it bc the antenna is shorted & needs replacing!!! Something tells me my New 17 is not a new 17!!! Smh horrible
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Shnesha, thank you so much for making time to leave this feedback about your experience here at Crown Motor Company. We’re pleased to hear that your purchase experience was simple and speedy. However, we’re truly sorry to hear that you’ve been less satisfied since you took delivery of your new Sorento. We would like to work with you to make sure your concerns are addressed. Please call Clay Walker at your convenience so he can discuss this situation and earn your trust once again.
New Kia
Thank you Shaun for all your help we love our new Kia Sedona. We love the color of the van, the comfort of the seats.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad that Shaun was able to help you out and to see you loving your new Sedona! Congratulations and thank you for your review.
excellent
Charmar London was very helpful and kind. He was very respectful. He made sure I got exactly what I was looking for in a car. I highly recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for being our customer. It's great to hear that you were well taken care of! Please let us know if there is anything we can do to further assist you. Have a great day!
easy quick
Shaun the salesperson was very friendly, nice and very knowledgeable about the car I was purchasing. The business manager was very professional and helpful with the questions I had. Overall pleasant experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to share your positive feedback. We love to hear when our customers have a positive sales experience. We hope you are enjoying your new car, and we look forward to working with you again.
Salesman
We enjoyed our experience with the salesman. He was kind and crazy at the same time. I feel he will continue to climb the ladder of success, as long as he stays the same way about his customers and his job. In other words, GOOD JOB SHAUN JEFFREY...We would be glad to do business with you again..The Self's
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your picture with us, Cindy! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Shaun. We'd love to do business again with you as well! Let us know how we can help with any future car or service needs you may have.
Best Experience Ever
This is the first time to ever buy a car. Clay found exactly what had my heart set on, a Kia Soul, for the price I wanted. Everyone at Crown is the best but for sure ask for Clay Walker. He will bend over backwards to take car if you and you car purchase
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
thank you so much for your kind words and your business!
Review
This was my first time buy a new car! Everyone was friendly and very helpful. They prompt and knowledgeable at answering questions, when asked. I will definitely recommend Crown Kia to others.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback and recommendations! We truly appreciate it!
New and didnt expect
Went in for a used car and came out with a new car at a better APR and payment than I expected. Better than expected and will return in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your business, Kevin!
Glad to hear we were able to exceed your expectations, Kevin! Our team works hard to take good care of our customers and look out for their best interests! Congrats on your shiny new car and please let us know if there is anything else we can do for you!
We so live our new car!!
We were treated excellent by everyone at Criwn Kia in Tyler! I have been a long time cat buyer with this company and would recommend it anyone! Thank you Josh for making it work for us and thank you Chamar for being a great salesman!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're excited to hear your experience with us was enjoyable! The entire team at Crown Kia of Tyler loves to see satisfied customers. Thank you for your continued business with us and please feel free to let us know of any future car or service needs!