Reviews
I purchased a used Honda Civic from them.
I purchased a used Honda Civic from them. Lori was very helpful with the whole process. Even though it was not a Subaru I was buying, they didn’t treat me like I wasn’t worth their time. Thanks again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing Germain Subaru of Columbus! We're delighted to hear that Lori provided excellent assistance during your Honda Civic purchase. We appreciate your feedback and are here if you need anything in the future!
Please stay away from this scamming dealership for all
Please stay away from this scamming dealership for all your car needs. We purchased a used car a few weeks ago and they scammed us by saying that taxes were included in the prices. So the story is that this car was for our mom who is battling cancer and she couldn't physically travel from another state, so we went to purchase it on her behalf. Clay did not once mention that taxes aren't part of OTD cost on day one or day two. On day one, we walked away because we didn't think car was worth 8k with taxes and fees. The following day I got a call that they will accept $7500 with taxes and doc fees included. But Clay scammed me by lying and hiding the paperwork from us until it was too late. Clay also said this car being at 210k miles, it cannot be financed so we had to pay all cash. We paid $7500, and on the title, the sale price is 7k. They just kept the $500 to themselves which was supposed to be for taxes. I wanted to write this review before I reach out to Ohio Attorney General's Office later today to file an official complaint. The salesman is blaming us that we signed the paperwork, and now they will keep the remaining money.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Paras, As we discussed on the phone and as I have stated in the numerous reviews you have left, I am genuinely sorry that there was a misunderstanding. However, we feel we were very clear that the price (which was heavily discounted) included only the sales price as well as the doc and title fees and that you would be responsible for paying the taxes in Texas as we do not collect those here at the store. In addition, there were 2 documents that you signed stating as such. I assure you there was no "scamming" or intentional misleading taking place. I have added my contact information again for you below should you wish to discuss further as I have requested that due to the personal and horrific personal attacks you have levied against our staff that you communicate only with me from now on. Thank you, Rich Montgomery General Manager Germain Subaru rmontgomery@germain.com 614-347-6452
Please stay away from this scamming dealership for all
Please stay away from this scamming dealership for all your car needs. We purchased a used car a few weeks ago and they scammed us by saying that taxes were included in the prices. So the story is that this car was for our mom who is battling cancer and she couldn't physically travel from another state, so we went to purchase it on her behalf. Clay did not once mention that taxes aren't part of OTD cost on day one or day two. On day one, we walked away because we didn't think car was worth 8k with taxes and fees. The following day I got a call that they will accept $7500 with taxes and doc fees included. But Clay scammed me by lying and hiding the paperwork from us until it was too late. Clay also said this car being at 210k miles, it cannot be financed so we had to pay all cash. We paid $7500, and on the title, the sale price is 7k. They just kept the $500 to themselves which was supposed to be for taxes. I wanted to write this review before I reach out to Ohio Attorney General's Office later today to file an official complaint. The salesman is blaming us that we signed the paperwork, and now they will keep the remaining money.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Paras, As we discussed on the phone and as I have stated in the numerous reviews you have left, I am genuinely sorry that there was a misunderstanding. However, we feel we were very clear that the price (which was heavily discounted) included only the sales price as well as the doc and title fees and that you would be responsible for paying the taxes in Texas as we do not collect those here at the store. In addition, there were 2 documents that you signed stating as such. I assure you there was no "scamming" or intentional misleading taking place. I have added my contact information again for you below should you wish to discuss further as I have requested that due to the personal and horrific personal attacks you have levied against our staff that you communicate only with me from now on. Thank you, Rich Montgomery General Manager Germain Subaru rmontgomery@germain.com 614-347-6452
There is nothing to discuss with you since you don't want to correct your mistakes. I would have never bought the car if your staff member Clay was honest. He is deceiving you now and he deceived me that day. If you guys record calls then hear those calls he had with me in October when he agreed on the price second day just to make a sale and then scam me. There was no deal as this car couldn't even be financed by any institution and I had to pay cash. You were given plenty of chances to correct the mistake (scam), so all this defensive techniques just show how wrong you and Clay did to someone who is sick. On the comment on personal attacks "these people hang up on you mid conversation and cook up their own story to look like a victim" I was trying to explain them what they did to a sick person with cancer is not okay, what if someone from their family was going through it and was scammed in this manner.
I had an issue with my car.
I had an issue with my car. Thought it may have been a broken motor mount. Brought it in and they performed the inspection and ensured to me that there was nothing broken. Even brought me out to the shop to show me everything was intact. The best thing of this is they didn’t even charge me. I found that to be very awesome. Couldn’t ask for a better outcome. Thank you, Chad and all the other Subaru employees
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we're delighted to hear that Chad and the team at Germain Subaru of Columbus provided such reassuring service. It's great knowing they could address your concerns without any charges involved. Thanks for sharing your experience!
Clay was great!
Clay was great! Very responsive and helpful in getting my 2020 Kia Sportage ready for me. Process was easy and quick. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hannah, we're delighted to hear that Clay provided you with such a smooth and efficient experience at Germain Subaru of Columbus. Thank you for the recommendation!
Found a 2023 Nissan Pathfinder on this site.
Found a 2023 Nissan Pathfinder on this site. Drove to Germain Subaru to look at it 11/15/2024. Had several text messages with the sales guy Leo. Today, Tuesday 11/19/2024 I had a text from Leo thinking we could close on this car but he had to talk with his manager. Three hours later I hadn’t heard anything so I called the sales manager only to find out they moved the car to another lot. I called that lot Germain Nissan only to find out they jacked the price up $5000. Very shady way of doing business.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Lonnie, I'm sorry to hear about your experience with the vehicle pricing and communication. This isn't how we aim to conduct business, and I understand your frustration. Please reach out so we can discuss this further and try to make things right for you. Thank you, Richard Montgomery, General Manager | 614-347-6452 | rmontgomery@germain.com
Very polite and knowledgeable sellers, they helped us a
Very polite and knowledgeable sellers, they helped us a lot to make a decision about our new car and made it affordable for us. The whole process was really transparent. They took time to explain everything and answer all of our questions.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Germain Subaru of Columbus! We're delighted to hear that our team provided helpful and transparent service, making the car-buying process smooth and affordable. Enjoy your new vehicle!
Service department reps are always pleasant and
Service department reps are always pleasant and accommodating. Checking in and out moves quickly and the waiting room is comfortable and always has coffee and free WiFi.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marcia, we're delighted to hear that our service department at Germain Subaru of Columbus has been accommodating and efficient for you. Thank you for highlighting the amenities we offer; it's great knowing they enhance your experience!
Aaron did a great job.
Aaron did a great job. Awesome customer service. He was knowledgeable and friendly, and made the experience a pleasant one.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Aaron provided awesome customer service and made your experience at Germain Subaru of Columbus a pleasant one. Thank you for sharing this feedback!
Aaron was polite,friendly,and efficient.
Aaron was polite,friendly,and efficient. The job was handled in the timely manner that was promised. They even did a nice job washing it. I always recommend Germane Subaru. Thanks to all.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, we're delighted to hear that Aaron and the team at Germain Subaru of Columbus provided such a positive experience. Thank you for recommending us, and we look forward to serving you again in the future!