Reviews
Awesome service.
Awesome service. Explained everything in detail what was done on my car. And had it completed in a timely manner.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that you had a great experience with us at Germain Kia of Columbus. Thank you for taking the time to share your positive feedback. We always strive to give our customers the best service possible and are happy to hear that we met your expectations.
Best experience I’ve ever had when buying a car.
Best experience I’ve ever had when buying a car. Dustin was our sales associate, amazing, He made our experience in purchasing a new car flawless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lisa, we're thrilled to hear that Dustin provided you with such an amazing car-buying experience! Thank you for choosing Germain Kia of Columbus and for sharing your positive feedback. We appreciate your business and hope to see you again soon.
Customer service was above and beyond.
Customer service was above and beyond. Everyone was very professional. They fixed my car and fixed it just right I have no problems from my car whatsoever. The best job I’ve seen yet
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone at Germain Kia car dealership in my eyes are heaven sent and you get all your needs taking care of right the first time
Thank you for the review! We are so glad to hear that you had a successful experience working with the Germain Kia of Columbus team. Drive safely, and we hope to see you back again down the road!
software update
Took my kia optima in for ignition software update. Hopefully it will deter it from juvenile delinquent theft. Bill in the service department works very hard juggling multiple tasks at once.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Roxanne, thank you for choosing us for your service needs! We appreciate your business and we will pass along your feedback to Bill. Drive safely!
Mike and James were awesome.
Mike and James were awesome. Both guys did their best to help out with the car buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that Mike and James took such great care of you during the purchasing process! Thank you for choosing Germain Kia of Columbus and for sharing your experience. Safe travels ahead!
Excellent
Well I only dealt with the service department for my visit And that experience was great!!! Very quick and I felt comfortable with the wait It was less than an hour Would definitely recommend the service department to anyone
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for trusting us with your business, Linette! We're glad to hear you had a great experience working with our service team. We appreciate your recommendation and hope to see you again at Germain Kia of Columbus for another efficient vehicle service!
The buying experience for my suv was stress-free, the
The buying experience for my suv was stress-free, the maintenance of it is just as stress-free with Germain kia
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review! We appreciate your business and hope to see you back again at Germain Kia of Columbus. Safe travels!
Super nice people!
Super nice people!! Would definitely recommend them to anyone Short wait and clean waiting area
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for this glowing review, Linette! We're glad to hear our team provided you with friendly and efficient service while you waited in our comfy waiting area. We appreciate your business and hope to see you again at Germain Kia of Columbus!
My service advisor Bill was outstanding.
My service advisor Bill was outstanding. It has been a long time since I have received such excellent service. Bill worked very very hard in order to get my car issue resolved. Very patient and willing to take the time out to do everything needed in order for this to happen. Germain Kia needs many more service advisors like Bill. He exceeded 100% job well done. I have seen him do this for other customers. I have been with Hatfield/Germain Kia for 24 years. His performance needs to be acknowledged. Patience is not easy when you dealing with customers and he has done an outstanding job with this.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled you've enjoyed working with Bill and our team at Germain Kia of Columbus over the years! Thank you so much for your supportive feedback. We appreciate your continued trust in our business!
6 years of experience
I have bought 3 Kias, both new and used from this dealership and had all three serviced exclusively at the dealership. I have never had a negative experience in sales or service. My cars have been well maintained and all personnel I have interacted with have been helpful and knowledgeable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your continued trust and support of our business, Stephanie! As you said, whether purchasing or servicing a vehicle, our team works hard to consistently provide a high-quality experience. We're grateful to have you as a customer and look forward to seeing you again at Germain Kia of Columbus!