Germain Kia of Columbus

Excellent experience with my service appt, as always. My advisor, Cody, took great care of me. I goofed on my appt schedule and Cody got me in and taken care of. Always fast and excellent service. I’m a proud Germain Kia customer, and I now own 2 vehicles, both purchased from Germain. My great experience with the purchase of my Kia influenced my purchase of my husband’s new Hyundai.

Excellent service in the sales dept. I’m very happy with my Kia Soul. They took time to work with me.

Very good customer service. Was very happy with the service that was performed on our kia k5.

Great dealership! Everyone is always friendly and welcoming. They always work to solve whatever issues I come in with and address them accordingly. Coffee and snacks are a plus!

Such a great experience I had when i visited for my recall. The staff were very courteous and kept me updated on the progress. The waiting area is well equipped in par with premium dealerships like Audi. Keep up the good work.

My guy Braden always takes care of me when i get my oil changed great service

Very very nice and helpful , took the car home after I bought it as is when I got home I heard a squeaky noise like breaks or wheels so I called and they were more than happy to fix it and they gladly did no charge I love them 😍 thank you for everything

Tyler is an awesome salesman. The vehicle that I was interested in was sold that morning I called, but Tyler helped locate a 2024 Kia Forte-GT Line for me in the Dayton area. We negotiated a fair price for the vehicle, and I drove back up to Columbus two days later to buy the vehicle. The entire staff at Germain Kia was attentive, easy to talk to, and with no pressure tactics. They made my first brand new vehicle purchase a memorable one.

I scheduled an appointment for a recall on my car. And they told me they couldn’t do it on a Saturday and they told me that it couldn’t be after 2 o’clock through the week. This means I have to miss work. I go in there they take my car, one hour and 15 minutes later They come out and tell me that they will order my part and call me to get scheduled. Excuse me, I had to schedule off work for this appointment. You knew exactly why I was coming in. You knew exactly what type of vehicle I had. Why did you not have the part? And you want me to schedule to come back and miss work again? The service manager told me to call consumer affairs with Kia. With my complaint. Because it was out of his hands how they handle things. I called consumer affairs and spent 45 minutes on the phone, they told me that each dealership is franchised and they follow their own rules. So neither place could offer me any service. They could only blame each other and that I needed to take it up with the other.

Huge shout out to the Germain kia family. Just bought a brand new vehicle. It was a group effort, but everyone bent over backwards to make sure I went home happy. I had to come back in and put a tow hitch on and the service department was even great. I even had a sales person from Germain toyota help us out. The Germain family should be very proud of these associates Ken Gurung, Skylar Smith, Ricardo Gomaz, and Brian Franks. If you have any questions or problems any of these guys will make sure you are 100% satisfied. Thank you!