Reviews
Had an amazing experience at Germain Kia!
Had an amazing experience at Germain Kia! The staff was professional, helpful, and made the entire process smooth. Personally met Muhamed Khan, who was incredible and helped us find the perfect car. Great selection, fair pricing, and excellent customer service. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Walid, we're delighted to hear that Muhamed and the team at Germain Kia of Columbus provided you with an amazing experience! Thank you for recommending us; we hope you're enjoying your new car!
Bait and switch!
Bait and switch! We were in the process of buying a car when they told us that they sold it to someone else but,”they had another great deal for us.” No thank you! We’ll let the BBB know how this dealer does business.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Susan, I'm sorry to hear about your experience. This is not the kind of service we aim to provide and I apologize for any frustration caused. We would appreciate the opportunity to discuss this further with you if you're open to it. Please feel free to reach out at your convenience. Thank you, Brian Franks - General Sales Manager - 614-465-4581
Overall, great sales and service.
Overall, great sales and service. Oil change took an hour and a half, but they were busy on a Saturday.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
DJM, thanks for the feedback! We're glad to hear you had a great experience with our sales and service at Germain Kia of Columbus. We appreciate your patience during the busy Saturday rush!
They don't follow through with deals they make process is
They don't follow through with deals they make process is exhausting. Deal on your own.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Joe, I understand that you're frustrated and would like to step in to help. If you're willing to share further details of your experience, please reach me at the information listed here. I look forward to speaking with you. Thank you, Brian Franks - General Sales Manager - 614-465-4581
Shane is a professional auto salesman with several years
Shane is a professional auto salesman with several years of knowledge. He is very personal and easy to deal with. He gets a 10/10 from me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic feedback! We're delighted to hear that Shane provided such a positive experience at Germain Kia of Columbus. We appreciate your support and look forward to serving you again in the future!
My sales girl kiera Avery was fantastic and they had me
My sales girl kiera Avery was fantastic and they had me out with new Sorento in about an hr
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Robert, thanks for the shoutout to Kiera from our Germain Kia of Columbus team! We appreciate you doing business with us.
Tyler was extremely helpful and went above and beyond to
Tyler was extremely helpful and went above and beyond to find the perfect car for us
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is great to hear that Tyler went above and beyond to find the perfect car for you. Thank you for choosing Germain Kia of Columbus!
Fantastic service!
Fantastic service! Quick and timely service that got me in and out very quickly. Highly recommended.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're grateful to have you as a Germain Kia of Columbus customer, Kyle. Thanks for the review!
I bought a used 2022 Kia Sorento and I noticed it was
I bought a used 2022 Kia Sorento and I noticed it was making noise a week or so later. I brought it in to get looked at and one of the shocks was leaking and needed replaced. Well a few days later after getting it fixed it still was making noise and I had to bring it back in to see what was going on. Eric was so understanding and helped me out and let me know that the other shock on the other side needed replaced as well. So finally getting them both fixed I was good to go and no more noises. I am very thankful for Eric and all his help because I tried calling the Kia dealership in Lancaster and they wouldn’t help me by looking at it or fixing it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marjorie, we're glad to hear that Eric was able to assist you and resolve the issue with your Kia Sorento at Germain Kia of Columbus. Your satisfaction is important to us, and we appreciate your patience throughout the process. Safe travels!
Very friendly and easy to work with.
Very friendly and easy to work with. Didn’t care for the push for extended warranty. But overall great experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Victor, we're glad to hear you had a great experience with us at Germain Kia of Columbus! We appreciate your feedback and will take it into consideration. Thanks for choosing us!