West Hills Mazda

We just received our vehicle back. The vehicle had a fault that made the car inoperable. It was towed to the dealership under warranty. It took 23 days for them to offer a service loaner and a full 29 days for them to diagnose the problem. I instigated most contact, calling every ~7-10 days because the communication was lacking. It ultimately took 49 days to have the problem fixed and on the day of pick-up, I needed to remind them to put a piece of the car sitting in between the rear seats back onto the vehicle.

We just received our vehicle back. The vehicle had a fault that made the car inoperable. It was towed to the dealership under warranty. It took 23 days for them to offer a service loaner and a full 29 days for them to diagnose the problem. I instigated most contact, calling every ~7-10 days because the communication was lacking. It ultimately took 49 days to have the problem fixed and on the day of pick-up, I needed to remind them to put a piece of the car sitting in between the rear seats back onto the vehicle.

I always receive excellent service at West Hills Mazda. I’ve taken my car to this particular dealership for ten years and never had a complaint.

David did not help at all, and wouldn’t provide the service I requested. Another person from Ford helped me out way more than he did, and even though he couldn’t simulate the issue i was experiencing, HE at least, gave me some reasons as to why it was happening. Not just “it’s a Mazda thing”

Very nice and very friendly people good customer service, they know how to handle customers.

David is so awesome and his service manager dave its a team effort I really appreciate it the service they provide for me specially working out to my schedule thank you guys

Bryan was very helpful and not pushy, he answered all the questions I had, and I got to test out the features I wanted to know I liked before purchase.

Everyone was exceptional and my experience purchasing my first car was excellent. I would recommend them to everyone.

Made an appointment weeks in advance for routine oil/filter change and rear break pad replacement. Expected the car to be tied up 5 or 6 hours and was prepared to wait. Made appointment for 9:30 am. I had arranged for my daughter to drive in from Tacoma to pick me up from the dealership at 11 so we could go for a nice leisurely lunch as I was killing time waiting for my car to get done. Returned to the dealer about 2:30 pm after lunch 5 hours later and saw my car had been moved outside. I thought 💭 wonderful they finished early.... Come to find out no, they did not even start the work yet!!! They had not even started. I was upset, not that the car was not done but that they had not even started any of the work on it. The service manager was very nice and offered to put me in a rental and deliver my car and pick up the rental the next day. I agreed to that as it looked like the car was not going to be ready for hours yet. I'm old, upset, and tired by this time. I was supposed to go have blood work done but decided to just go straight home after leaving the dealership. Except for stopping real quick at out local grocery store to pick up a few things because I wouldn't have my car in the morning and didn't want to drive the rental too much. Well who knew some jerk would hit and run that rental in the parking lot of the grocery store while I was in shopping! And guess who has to pay the insurance deductible for the damage to the rental? I've been sick every since this happened. They did bring my car back but didn't change the sticker on the windshield for the oil change and didn't reset the computer and it's still reading maintenance required something or other. Most expensive break job and oil change I've ever gotten in my 73 years.

Far too expensive at thier service department. $477 for a key fob replacement. They appear to be taking advantage just because they can. That such a simple device is so expensive is infuriating. A mass produced plastic housing with a circuit board, three buttons and a machine cut key? Too much. The people working there were pleasant and respectful. But they don't set those outrageous prices.