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West Hills Mazda

(300 reviews)

Reviews

(300 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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David is so awesome and his service manager dave its a

David is so awesome and his service manager dave its a team effort I really appreciate it the service they provide for me specially working out to my schedule thank you guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Michael, we're delighted to hear that David and the team at West Hills Mazda were able to accommodate your schedule and provide excellent service. Thank you for sharing your experience!

Bryan was very helpful and not pushy, he answered all the

Bryan was very helpful and not pushy, he answered all the questions I had, and I got to test out the features I wanted to know I liked before purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Elvina, we're delighted to hear that Bryan provided you with a helpful and pressure-free experience at West Hills Mazda. Enjoy your new ride!

Everyone was exceptional and my experience purchasing my

Everyone was exceptional and my experience purchasing my first car was excellent. I would recommend them to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Appreciate your kind words about West Hills Mazda. Safe driving with your new car!

Made an appointment weeks in advance for routine

Made an appointment weeks in advance for routine oil/filter change and rear break pad replacement. Expected the car to be tied up 5 or 6 hours and was prepared to wait. Made appointment for 9:30 am. I had arranged for my daughter to drive in from Tacoma to pick me up from the dealership at 11 so we could go for a nice leisurely lunch as I was killing time waiting for my car to get done. Returned to the dealer about 2:30 pm after lunch 5 hours later and saw my car had been moved outside. I thought 💭 wonderful they finished early.... Come to find out no, they did not even start the work yet!!! They had not even started. I was upset, not that the car was not done but that they had not even started any of the work on it. The service manager was very nice and offered to put me in a rental and deliver my car and pick up the rental the next day. I agreed to that as it looked like the car was not going to be ready for hours yet. I'm old, upset, and tired by this time. I was supposed to go have blood work done but decided to just go straight home after leaving the dealership. Except for stopping real quick at out local grocery store to pick up a few things because I wouldn't have my car in the morning and didn't want to drive the rental too much. Well who knew some jerk would hit and run that rental in the parking lot of the grocery store while I was in shopping! And guess who has to pay the insurance deductible for the damage to the rental? I've been sick every since this happened. They did bring my car back but didn't change the sticker on the windshield for the oil change and didn't reset the computer and it's still reading maintenance required something or other. Most expensive break job and oil change I've ever gotten in my 73 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tanya, we want to assure you this is not the experience we want for our customers, and we apologize for any inconvenience this may have caused. We understand your frustration with the long wait time, and we are deeply disappointed that your experience falls far short of the standards we strive to uphold. We would like to personally discuss this matter with you to understand the situation better and work towards a resolution. Please contact our General Manager, Clay Crittenden, at 360-479-1353 to discuss this further.

Far too expensive at thier service department.

Far too expensive at thier service department. $477 for a key fob replacement. They appear to be taking advantage just because they can. That such a simple device is so expensive is infuriating. A mass produced plastic housing with a circuit board, three buttons and a machine cut key? Too much. The people working there were pleasant and respectful. But they don't set those outrageous prices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Best professional amd courteous staff from sales to

Best professional amd courteous staff from sales to financing. Would highly recommend. Easiest car purchasing experience ever.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for recognizing the professionalism of our team at West Hills Mazda and sharing your experience. It's great to hear that your car purchasing process was smooth. We appreciate the recommendation!

The service advisors and staff were professional,

The service advisors and staff were professional, helpful, provided updates and clear information. The technology of sending a video from the service tech is helpful, downside would be they’ve stopped taking credit cards and charger 3% fee. Another noticeable area of improvement is they could clean their hands when touching your car, there’s always greasy fingerprints afterwards. They could upgrade their car wash coupon to brown bear car wash, the one they are using does an inferior job on Higher end cars. Cleaning the car would add a nice touch. Otherwise excellent and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Your feedback is appreciated and customer satisfaction is important to us. We are happy we could help take care of your vehicle. Please feel free to reach out to us directly if you would like to discuss our car wash or billing process. We value your business here at West Hills Mazda.

They were up front about everything and helped us find

They were up front about everything and helped us find discounts for us to use!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your review. At West Hills Mazda, transparency and helping customers find the best deals is important to us. Thanks for recognizing that in our service.

Brian was helpful and friendly!

Brian was helpful and friendly! Made my experience super pleasant and was nice to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We really appreciate you taking the time to leave Brian and West Hills Mazda this awesome review, thank you!

Nice lady.

Nice lady. Knowledge is great. Very helpful. Clean place. Jennifer was all those things. Hope she goes far. And you should go to college. Thanks b

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that Jennifer provided you with great service at West Hills Mazda. We appreciate your kind words and will pass them along!