West Hills Mazda

4.8
(149 reviews)

Reviews

4.8
(149 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

The salesperson and finance person were excellent. The...

The salesperson and finance person were excellent. The dealership was clean. Brice and Jose were courteous and efficient.This was the Best buying experience so far.

Dealer response

Thanks, for the wonderful review of West Hills Mazda. We appreciate you taking the time to leave your feedback and we look forward to seeing you again soon!

4.2

There was a significant wait (over 3 hours) to have the...

There was a significant wait (over 3 hours) to have the lease prepared and for signing. Brice seemed to be the only one interest in helping us.

Dealer response

Hello and thank you for taking the time to leave us a review. We strive to make each customer experience a positive one and are disappointed that you feel this wasn't the case for you. We would appreciate feedback on how we can improve and make your visit memorable for the right reasons. Please reach out to our general manager at shelm@haselwood.com at your earliest convenience.

5.0

Awesome customer service! Brian was very helpful &...

Awesome customer service! Brian was very helpful & provided us with lots of information regarding the vehicles we were interested in! And Chad was very enthusiastic and helped us complete our forms quickly!

Dealer response

We appreciate the five stars! Thank you for rating West Hills Mazda and have a great day.

5.0

West Hills Mazda rocks! I really love the customer...

West Hills Mazda rocks! I really love the customer service plus the great selection of cars. My family and I enjoyed the honesty and respect of the workers there. Thanks to Brian and Chad. They really helped my family and I go home with a car today. I really appreciate it. Thank you. - Corey and Alexcis

Dealer response

We hope to see you again soon at West Hills Mazda. Until then, take care!

5.0

Having looked at a few cars before arriving at West Hills...

Having looked at a few cars before arriving at West Hills Mazda, I was not hopeful about finding a good car in my price range. However, the first vehicle in was shown was the one I ended up buying. The '09 Nissan Murano is in excellent condition and priced extremely fairly. All the team members I came into contact with were professional, courteous and friendly. I couldn't be happier with my new/used car.

Dealer response

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at West Hills Mazda.

5.0

Great service with a smile. Very kind and accommodating,...

Great service with a smile. Very kind and accommodating, they helped me find my new vehicle in only a couple hours. Big thanks to Bryce and Jose

Dealer response

Thank you so much for your review of West Hills Mazda! We truly appreciate the feedback and hope to hear from you again.

4.8

Brian was very helpful. Explained all of the features,...

Brian was very helpful. Explained all of the features, helped download and connect to the Mazda app, and explained the process. We were very happy with our entire experience.

Dealer response

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at West Hills Mazda.

5.0

Brian made the buying easy and explained everything very...

Brian made the buying easy and explained everything very well. Chad in Finance was great as well and the Mazda manager Zack was also knowledgeable with all things. They made this a very easy experience that did not stress out my husband!

Dealer response

Thank you for your five-star review. Our team at West Hills Mazda always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.

5.0

Dealership and sales were super easy. Salesman was super...

Dealership and sales were super easy. Salesman was super transparent and knowledgeable about the car, and was more than patient with me through my questions and comments. Highly recommend the place.

Dealer response

That is so amazing to hear! Thank you so much for taking the time to share your feedback with our team at West Hills Mazda. It's great to know that we continue to provide our customers with everything they need. Have a great day!

5.0

Brian was so helpful, he explained everything I needed to...

Brian was so helpful, he explained everything I needed to know. He knew the CX-5 inside and out no matter what questions I asked him. And being a senior citizen I really appreciated his patience, even when I asked him the same questions 3 times, he didn't mind at all. And he even helped me with my cell phone to hook up to all the features with the wi-fi and stuff on the car. I couldn't have asked for a more honest, patient, knowledgeable person. You have a blessing that is for sure!

Dealer response

We appreciate the lovely feedback of West Hills Mazda. Thank you and have a great day!