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West Hills Mazda

(301 reviews)

Reviews

(301 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Nice lady.

Nice lady. Knowledge is great. Very helpful. Clean place. Jennifer was all those things. Hope she goes far. And you should go to college. Thanks b

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to know that Jennifer provided you with great service at West Hills Mazda. We appreciate your kind words and will pass them along!

I enjoy having my oil change done here because the

I enjoy having my oil change done here because the environment is welcoming and peaceful while I read. Brian's upbeat and attention to detail attitude added quality value to my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to know you enjoy the atmosphere at West Hills Mazda during your oil changes. It's great that Brian was able to enhance your experience with his positive attitude and attention to detail!

Always excellent and friendly service at Mazda.

Always excellent and friendly service at Mazda. It makes a huge difference and it’s appreciated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are so happy that our West Hills Mazda team earned your five stars. Thanks, Mary!

Always love the service I get at West Hills Mazda.

Always love the service I get at West Hills Mazda. Great people and they always tell me what’s up. I think it was Jake who helped me the other day, that dudes dope af

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Sam, we're glad to know you had such a positive experience with Jake and the rest of our team here at West Hills Mazda. Thanks for your support and kind words. We wish you safe travels ahead!

Jake was great when I went for service last Saturday.

Jake was great when I went for service last Saturday. He was calm, polite, and professional, in spite of being jammed with customers. I think I would always trust him with my Mazda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to know that Jake provided you with top-notch service and assistance during your recent visit to West Hills Mazda. We appreciate the trust and look forward to assisting you next time!

We love our Mazda CX30; best car we have ever had.

We love our Mazda CX30; best car we have ever had. Brian is also the best … amazing service … and he was way too busy and kept a smile on his face. Only concern: when I called for the appt. we were told it would take 1 hour, maybe 1 1/2 hours at the most. When we arrived Brian told us he was all alone and it could be 2 hours. In reality it was over 3 hours. Frustrating. Good thing we happened not to have anything else planned.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rebecca, it's great to know you're loving your Mazda CX30 and had a positive experience with Brian at West Hills Mazda. We apologize for the longer-than-expected wait time during your appointment - we'll work on improving that aspect. Thanks for sharing!

Service department was great and Brian was helpful and

Service department was great and Brian was helpful and wonderful could not have asked for more

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to see that Brian and the team took care of all of your service needs. It was our pleasure to assist you here at West Hills Mazda!

Brian in the service department was very friendly and

Brian in the service department was very friendly and knowledgeable. Every person I encountered during my visit was professional and concerned for my well-being.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hey there, Ben! It's great to know that Brian and the rest of our team at West Hills Mazda were able to provide you with such a positive experience. We're always here for your automotive needs. Safe travels!

Cole in the service department was quick, friendly and

Cole in the service department was quick, friendly and helpful. He thoroughly explained my options and listened to my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to know that Cole from our service department at West Hills Mazda was able to assist you efficiently and attentively. Thanks for sharing your experience!

Fantastic!

Everyone met your mission statement and more! Great deal overall. Everyone was very knowledgeable and helpful. Neat! Best car I’ve ever owned. Wow. Wow!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jerome, we're delighted to know you had a great experience at West Hills Mazda and that our team lived up to your expectations. Enjoy the best car you've ever owned!