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West Hills Mazda

(301 reviews)

Reviews

(301 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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You guys were awsome in helping me.

You guys were awsome in helping me. I can't thank you guys enough. It means alot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review, Brent! We are thrilled to hear that our team was so helpful to you. We are so excited for you to enjoy your new car, and we thank you for choosing West Hills Mazda! Scott Helm shelm@haselwood.com (360) 616-3279

I have been a Mazda customer here in Bremerton for 20

I have been a Mazda customer here in Bremerton for 20 plus years. I was impressed with Kai’s knowledge, her great people skills, conducted herself in a professional manner representing Mazda. The entire staff were knowledgeable and helpful friendly. I had a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

I was impressed with Sierra who was helpful as well. Both Kai and Sierra represent their company, Mazda and Ford very well. They made it a fun experience as well. I would recommend both of them they are very well trained a great knowledge base and savvy all wrapped in one, Great customer service from them and the staff that also helped in the process of My new purchase of a beautiful 2022 Mazda CX-5 Kudos many thanks

Malachi was an amazing help!

Malachi was an amazing help! He stayed calm when me and my family were getting irritated (normal for buying a car) I couldnt ask for a better sales person! He even brought in all the extra people when we had a million questions. All my questions were answered and I felt very taken care of.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We are so glad that Malachi had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Scott Helm shelm@haselwood.com (360) 616-3279

Malachi and Chad were great to work with, both extremely

Malachi and Chad were great to work with, both extremely nice, helpful and made the car buying process less stressful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review and kind words for Malachi and Chad! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing West Hills Mazda. Scott Helm shelm@haselwood.com (360) 616-3279

Kiana was very nice and helpful.

Kiana was very nice and helpful. She explained the process and went on a test drive with us and also listened to us to understand better what we were looking for. Once we decided to purchase a vehicle she took us over to Chad in financing and he also did an excellent job of explaining all our options before signing the documents. We were very happy with the whole process when we left the dealership. They were great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Kiana and all of us at West Hills Mazda are glad to have you as a customer. Scott Helm shelm@haselwood.com (360) 616-3279

Friendly and helpful staff.

Friendly and helpful staff. Worked with us to ensure all of our needs were met, especially when it came to payment amount.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Scott Helm shelm@haselwood.com (360) 616-3279

Very friendly.

Very friendly. Veey patient. Impressive costumer service skills. Very detailed and very good at sales

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing West Hills Mazda! Scott Helm shelm@haselwood.com (360) 616-3279

Easy transaction, low pressure, fair price for trade in

Easy transaction, low pressure, fair price for trade in and new purchase. Very happy overall

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Helm shelm@haselwood.com (360) 616-3279

I had an incredible experience buying my new Mazda from

I had an incredible experience buying my new Mazda from Kai! She was attentive, professional, knowledgeable, eager, bright, funny and made me feel at ease the entire time I was there. I was very nervous about buying a new car from a dealership but the minute I got onto the lot, Kai and the rest of the staff made me feel so comfortable and welcome. I would highly recommend West Hills Mazda to anyone looking for a stress-free buying experience- remember to ask for Kai!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you, Katelyn! Here at West Hills Mazda, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Scott Helm shelm@haselwood.com (360) 616-3279

2nd car Ive bought from West Hills.

2nd car Ive bought from West Hills. Still have the first. Very happy with service and overall experience. I will continue to shop at West Hills if I get service like I got from Malichi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing West Hills Mazda! Congrats on your new purchase, and let us know if we can be of any more assistance! Scott Helm shelm@haselwood.com (360) 616-3279