Skip to main content

West Hills Mazda

(301 reviews)

Reviews

(301 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

Great service department.

Tara, the scheduler and communications person in the Service Department, was great in every way. Mechanics got the service work done on time at high quality.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Mike, it is gratifying to hear that Tara and the team gave you such a positive experience! Thank you for choosing West Hills Mazda and for sharing your support. Drive safely!

Quick and efficient service department - from start to

Quick and efficient service department - from start to finish. Cole was professional . Service technician was very efficient and done in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear from you, Sue! Thank you for trusting Cole and West Hills Mazda with your business. Drive safely until we see you again!

Great Service

Had my vehicle serviced here for a manufacturer recall, oil change, and tired rotation. I was given exemplary service by both Philip and Schurosky. They were punctual and professional when providing me with details on my rental and were transparent with my vehicles status on repairs and service. I highly recommend both of these individuals for service on your Mazda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Terina, thank you for the great review! We are so glad to hear that you had a successful service experience working with Philip, Schurosky, and the West Hills Mazda team. Drive safely, and we hope to see you back again down the road!

Cole did a great job helping me get things straightened

Cole did a great job helping me get things straightened out when the mechanics added a service I did not request.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Cole. Drive safely, and we hope to see you back again at West Hills Mazda!

Positive experience.

I needed several things done on my 2005 Mazda. It took awhile but the only time in 18 years that I needed more than general maintenance. The staff was organized and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Mary, thank you for the great review! We are so glad to hear that you had a successful service experience working with the West Hills Mazda team. We appreciate your patience during your visit and hope to see you back again down the road!

Great service at all times

Our purchases and service experiences at West Hills have always been so good. We just had our Mazda CX-5 serviced there, Phillip was our serviceman, outstanding job as always, punctual, careful, courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

This feedback means a lot to us, Sylvia! Thank you for choosing West Hills Mazda and for sharing your kind words. See you next time!

Service at West Hills has always been great.

Service at West Hills has always been great. My car was serviced in the allotted time. No problems.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for always trusting West Hills Mazda to get the job done. Have a fantastic day!

John was my salesman.

John was my salesman. He was professional and respectful of my needs.Everyone at West Hills made my buying experience smooth and easy. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're glad to hear that John was professional and respectful. We appreciate your business here at West Hills Mazda! See you next time.

Quick service even without an appt!

This morning we had to have out CX5 towed to West Hills Mazda because the engine wouldn’t turn over. Tara was waiting for it to arrive and called within a couple hours letting us know it was the battery, they had one in stock, and it would be ready in the afternoon. Any car problem is stressful so we are thankful WH was able to take care of us quickly and for a fair price. Thanks Tara!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Mary, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Tara and the West Hills Mazda team. Drive safely in your Mazda CX-5, and we hope to see you back again down the road!

I had a great experience with this dealership.

I had a great experience with this dealership. They were all very helpful and knowledgeable. Matt helped the process of buying a new car go way smoother than I anticipated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for supporting West Hills Mazda with your business and your review, Kiara! We're elated that Matt and the team delivered an easy purchase experience. Enjoy your new ride!