Reviews
Help after the sale
Matt Santos reviewed the features of our vehicle after we?d been owners for a week. Our questions were answered completely
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Bonnie, Thank you for your kind words and I hope you enjoy your vehicle. Thank you, Aaron de Priest GSM
Great service team...
The experience I had with the service team was simply amazing. My advisor Tylor is extremely professional and knowledgeable. I have been going to Infiniti of San Jose for servicing my QX60 for years... and they never disappoint!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sam, we are very happy to have provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care thanks again, Tyler
Wonderful service experience at this dealership. I have...
Wonderful service experience at this dealership. I have been their customer for years and always received great service. I am highly recommend this dealership to everyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sam, we are very happy to have provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care thanks again, Tyler
How would you feel if your doctor gave you a...
How would you feel if your doctor gave you a misdiagnosis, telling you got COV!D when you actually just got some allergies? I went to the SJ Infiniti dealership to get a quote. They ran diagnostics for my car with a malfunctioning electric power seat and the diagnosis came out to be "...UNABLE TO ADJUST DRIVER SEAT, EXTERIOR MIRROR, STEERING WHEEL, AND CANNOT TURN ON DOME LIGHTS..." They then quoted me at $1.2K and charged me an estimation fee of $199. Having put that fix aside since its so xxxx expensive, I later went to Stevens Creek Infiniti to finally get the fix. Mustering up the courage and ready to pay the $1.2K, the final total had me do a double take. It was a mere $75. $75!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It turned out its just a fuse issue vs the whatever xxxx fancy auto drive positioner they were going on about. Whatever, just needed to get this out. Thanks!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Mr. Chen Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. I am glad we managed to make contact via email and Yelp and address your concerns. As discussed yesterday we are sending a full refund to you at the address on file. Please can you let me know once you receive this. Hopefully this action meets with your approval and helps towards rectifying the misdiagnosis. Please feel free to call me directly on 408 531 3022 to discuss if you feel the need. I am always available should you choose to call. Kind Regards Richey Barnes, Service Manager.
Bunch of shady people here! Engin overheating 4 times...
Bunch of shady people here! Engin overheating 4 times (still unresolved).Had to replace breaks after 1 month. Sold me used, white material showing through rubber, tires (illegal in california). Will never go back to these guys. The entire experience made me want to vomit!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Mr Pivetti, I am reaching out in response to your review and are very sorry for the experiences you have had with your Infiniti. I am under the understanding you have been working with Infiniti and hopefully you have reached an agreeable resolution, please feel free to reach out directly if you have any further questions. THank you, Aaron de Priest GSM
The past 7 months of ownership of the vehicle i bought from infiniti of san jose has been a living nightmare full of stress and worries, out of pocket extra expenses, and loss of peace of mind. This vehicle basically broke down every month over the past 7 months. And that's not including the several other misleading things this dealership tried with me in the original sale of the car...they swapped me a pair of very used and worn run flat tires that had the white, threaded material showing through the rubber and breaks that were barely leagal. I mean really who does that kind of business? An absolute horrible experience with this dealership!!
SHADY of San Jose
I Spoke, discussed and agreed on price over the phone with the MANAGEMENT (not a sales representative). When I arrived at the dealership the agreed car amount was raised by $1000 and there was no reason. Deal ship is shady, sketchy, and most of has no integrity. I was happy to take my cash $32000 some else. Buys BEWARE.... Manager is a liar and jerk. Thank you for the experience
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
I am sorry you had an issue with our dealership. We do price according to the market and right now the market has changed. We strive to be upfront and transparent, I hope you were able to make a purchase in your price range. Thank you, Aaron de Priest GSM
Excellent experience every visit. We always work with...
Excellent experience every visit. We always work with Tyler in service who demonstrates true quality customer service. The dealer is always clean and the entire staff is always friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi , we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Efficient and thorough service, with courteous and caring...
Efficient and thorough service, with courteous and caring staff! Always a pleasant experience! I especially appreciate all the help Adrian Fields provided and the detailed explanation of the work done on my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Emnorcal, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Infiniti Of San Jose
Great place to buy a car
Excellent customer service. Satisfying experience buying the car right from the test drive to making the final payment.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the wonderful review, I hope you are enjoying your new car and we look forward to seeing you soon. Thank you, Aaron de Priest GSM
San jose infiniti
Awesome shop Q50 has never ran better. Staff is super helpful. Adrian rocks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James Henderson, thank you so much for the positive review! Until the next time we meet, take care!