Reviews
Service Department
Jose was very helpful, he answered all of my questions. Took the time to explain everything to me and was understanding.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jocelyn, Thank you for taking the time to leave us feedback! Please reach out for any of your future service needs. Take care! Regards, Jose Masangcay
Matthew Santos
My experience getting a car at Infiniti was great, Matthew helped me out and did the best he could for me to be able to get the car I wanted.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Edgar, Thank you very much for the review and I am glad Matt was able to make it a great experience, enjoy your new car. Thank you, Aaron de Priest GSM Infiniti of San Jose
Great service
Service was great and quick. I didnt have to wait hours to buy the car everything was so fast. The workers where actually really cool as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Tito, So glad you had a great experience, I hope you really enjoy your new car. Thank you, Aaron de Priest GSM Infiniti of San Jose
Bought a 2017 Q50S
I went in looking for a Q50 but not exactly knew which one. Mathew Santos really helped me choosing the right car for me. Matt explained the differences between the models and helped me stay within my budget. Customer service was great as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Lorenzo, Thank you for the kind words, I am glad Matt was able to make this a great shopping experience, enjoy your new car! Thank you, Aaron de Priest GSM Infiniti of San Jose
Excellent service
The staff is polite and professional with my inquiries. I?m happy with my purchase and would highly recommend it
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Shawn, Thank you for the kind words, glad you had a wonderful experience, enjoy your new car. Thank you, Aaron de Priest GSM Infiniti of San Jose
Satisfied customer
Amazing experience. No buying pressure. They were very accommodating and patient with all my questions and concerns. Wonderful experience from start to finish
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kristin, It was a pleasure meeting you and I am glad you are pleased, you bought a beautiful SUV, I know you'll enjoy it. Thank you, Aaron de Priest GSM Infiniti of San Jose
We had a good experience. Jesus was amazing! The process...
We had a good experience. Jesus was amazing! The process was quick and easy. I would recommend this place. Jesus was friendly and informative! I
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words, I am glad we made your shopping experience a good one and we hope you enjoy your car. Sincerely, Aaron de Priest GSM
The dealership is fine it’s the technicians who forget to...
The dealership is fine it’s the technicians who forget to put things back in place after they remove them. It’s very frustrating when I have to double check everything and replace what they forgot to do. I pay good money to maintain my car they should do there job.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello RMC6269 Thank you again for taking the time to let us know how we did. We really appreciate the positive comments and overall rating but I am sorry to hear about your frustrations and your experience regarding the technicians. Please feel free to contact me directly on 408 531 3022 anytime so i can look into your visit in more detail. I will pass this over at our weekly shop meeting to raise awareness. Kind Regards Richey Barnes Service Manager
Because of the forgetfulness of the technicians On my last two visits for service I’m very nervous about having anything type of work done on my vehicle at your dealership again. It makes me wonder if they actually replaced the brake fluid I had to check it myself to make sure. I’ve lost all trust and confidence in the technicians in your employment. I feel that I will look else where to have my routine maintenance done on my vehicle. I’m tired of paying top dollar for service and receiving half xxx work. I shouldn’t have to check everything they do once I leave the shop. No one cares about the quality of their work anymore.
Abraham hernandez
Matthew was a great help with buying a car , helped me with the best option for me and my situation. Definitely recommend Matthew Santos for anyone trying to buy a car at the Infiniti of san jose
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Abraham, Thank you so much for the kind words and we appreciate you taking the time to review us on regarding your experience. Enjoy your car! Thank you, Aaron de Priest GSM
Great experience
Had such an amazing experience shopping for a preowned vehicle, Jesus was extremely helpful answering all my questions and made the paperwork process a breeze! Highly recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Melisa, Thank you so much for your review, I am glad we were able to help and get you the vehicle you wanted, enjoy your car. Thank you, Aaron de Priest, GSM