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INFINITI of San Jose

(179 reviews)
Visit INFINITI of San Jose
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday 10:00am–7:00pm Closed
New (888) 487-6585 (888) 487-6585
Used (866) 430-8490 (866) 430-8490
Service (866) 888-7176 (866) 888-7176

Reviews

(179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Infiniti of San Jose is very efficient, great to work...

Infiniti of San Jose is very efficient, great to work with with and very thorough is the Sales and Service Departments. Tyler is service has always been very helpful. Meeting Matthew Santos was a blessing in disguise. He is such a kind, intelligent Sales associate,represents Infinity of San Jose very well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Lynne Thank you for taking the time to let us know how we did. We hope you have a great day! See you next time. Kind Regards Richey Barnes INFINITI of San Jose

This is the third Infiniti I have owed. Infiniti of San...

This is the third Infiniti I have owed. Infiniti of San Jose is very efficient and great service. i have had Tyler Luu as a service advisor for years and he has always been a valuable help. This year when deciding to purchase a new Q60, Matthew Santos was the fine, kind, gentleman to help me make that decision final. I love my new car and will continue to use Infiniti of San Jose.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Lynne, we are very happy to have provided you with such a positive experience! It's always a pleasure assisting you. Thank you for continuing with the brand, and congratulation on your beautiful red Q60S coup! Take care and enjoy!

Thank you Infiniti of San Jose for keeping customer...

Thank you Infiniti of San Jose for keeping customer satisfaction your top priority! I was feeling duped initially but I am glad to have spoken with Richey Barnes and work together to remedy the issue that was at hand. I look forward to continuing to work have my vehicle serviced with Infiniti of San Jose.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Sorry to hear about you issues, please allow our service department to look at the roof and see what can be done. We want to help and try to find out what the issue is. Thank you, Aaron de Priest GSM

Way too many service sales pitches for this, that and the...

Way too many service sales pitches for this, that and the other thing for a car that's in fine running shape and is garaged. This did not seem to happen nearly as much when the dealership was previously Beshoff Infiniti. Other than that, all was good and Richey, Ryan and the rest of the crew at parts and service are all great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help! Ryan Fuller

Great customer service. Tyler is always helpful and...

Great customer service. Tyler is always helpful and profesional. Definitely worth our 45-1 hour drive for a service visit. We are always pleased with the service. Thank you Tyler!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking your time and leaving this review. I'm very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. I hope you have an awesome day! Take care, Tyler.

I have been bringing my vehicle to this dealership for...

I have been bringing my vehicle to this dealership for over 5 years now. Tyler Luu has been my service advisor and I am very satisfied and happy that he has taken care of my vehicle repair work excellently.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Waseem, I'm very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care Waseem, and have a great weekend :)

Outstanding service! Awesome staff!

Tony did an amazing job! He knew exactly what we wanted and made it a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Rick Pham Infiniti of san jose

Great customer service!!

Joe was a pleasure to deal with. We are so happy that we purchased a vehicle at Infiniti of San Jose. It was worth the drive.. and we highly recommend Joe. He treated us with respect and his personality and down to earth manner was refreshing. Thank you, Joe!! The Williams

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Thank you !!

Thank you to Salesman Matthew Santos who was able to work with me, understand everything and finally put me into my dream car ! Go see him when you visit Infiniti San Jose and you won?t be disappointed!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great staff, would recommend to friends. Super clean...

Great staff, would recommend to friends. Super clean place, and they brake down everything for you to understand. Super clean cars, and overall great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words, Matt is awesome and I hope you love your new car. Thank you, Aaron de Priest GSM Infiniti of San Jose