INFINITI of San Jose

I had a great experience at this dealership thanks to Marina. she was very friendly and respectful from the moment I walked. she was professional and very helpful. I highly recommend this location to anyone looking for excellent customer service!

I bought a car from Infiniti in San Jose 2 years ago, a year after having the car I had to put a massive air flow sensor a battery and alternator and spark plugs and new air filter and tires and thats not it still till this day I am now finding out that the wires connected to sensor were messed with causing damage as well I am so mad becouse I am stuck fixing this car so sad how dealerships sell people cars like this ,

I spoke with Marina about the online cars and scheduled a test drive. She was amazing and very patient with all the questions I had. I will definitely be recommending my family and friends!

I called the store the other day curious about a specific car and a kind lady named Marina helped me out. She was very patient and helpful!! I had a lot of questions to make sure the car was right for me and my criteria, she answered all of my questions thoroughly. Definitely a dealership I will purchase from just based off the interaction with Marina!

I was looking for options of possibly getting a new car. I spoke with Marina and she was very helpful with my online search for different vehicle. He knowledge and attention to my needs is something that every dealership needs to have as an employee. Thank you so much Marina for helping me.

Excellent customer service! I called and spoke with Marina a few times and she was extremely helpful and patient with me. I’m coming from out of town so she helped me with all my questions about the cars and application process. I have an appt next week. Thanks again Marina!

I had an amazing experience with this dealership. A lady named Marina helped look for a car online. She was SUPER helpful and so kind. Only reason I didn’t not purchase was because I had an unexpected financial emergency. Their selection of vehicles was vast with competitively affordable prices. I will be ready to purchase soon and will be asking for Marina to help me out.

Avoid This Dealership – Poor Service & No Accountability I strongly advise staying away from this dealership. My 4-month-old battery died every other day for four consecutive days, and despite multiple attempts, service never picked up the phone. I had to escalate the issue to consumer affairs just to get any response. Eventually, San Jose Infiniti agreed to inspect the car, and it has now been with them for seven days. Every step of the diagnostics requires approval, meaning there is no ETA on when my vehicle will be ready. To make matters worse, despite this being a premium service, I was not provided a loaner vehicle—an unacceptable experience for an $80K car. My vehicle has been meticulously maintained, even exceeding the advertised fuel efficiency (28 MPG vs. 26 MPG), yet I am now dealing with unnecessary delays and poor customer service. If you are fortunate enough not to experience issues, consider yourself lucky—but if you ever need service, do not rely on San Jose Infiniti. — Rajeev ---UPDATE-- Well I see San Jose Infinity (Aaron de Priest) to nullify bad review by being prompt. Trust me Max has no time for customer & he does not care.

Unbelievable! Really! We spoke to someone last night about coming to check one of their used cars, drove from the city to San Jose and they told us that the car is no longer available, we asked the sales person, why no one said anything and he said that they sent it to wholesale etc. we called his bluff by telling him that we saw the actual car on their lot and he started mumbling something about a recall and that they have to take the car apart and destroy it, kept rubbing his nose while lying it was amusing to watch. I’m glad I didn’t buy a car from them and don’t really care that we drive especially to see it because it was my fault to not believe their low rating and horrible reviews. You’d probably do the same as me but I had to share

Get ready for add on and hidden costs, found myself negotiating at a price 20% higher than list price…but in their words “we don’t negotiate price”.