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INFINITI of San Jose

(179 reviews)
Visit INFINITI of San Jose
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday 10:00am–7:00pm Closed
New (888) 487-6585 (888) 487-6585
Used (866) 430-8490 (866) 430-8490
Service (866) 888-7176 (866) 888-7176

Reviews

(179 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Julio infiniti salesman

Julio is the best salesmen in san jose!! He helped me get the exact car i was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Ulisses, Thank you so much for the kind review, it was an absolute pleasure working with you and hope you love the car. Thank you, Aaron de Priest GSM

I had two body mechanical warranty issues with my 2019

I had two body mechanical warranty issues with my 2019 QX50. One was apparent, while the other was intermittent. The crew at Infiniti San Jose diagnosed them correctly and replaced the parts without fuss the next day. I had the car back within 2 days, with a free loaner in the meantime. No stress. Nick McClintic was great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Jesse Thank you so much for sharing your service experience. We appreciate your positive review about INFINITI of San Jose. See you next time. Kind Regards INFINITI of San Jose Service Team

Very impressed with the experience so far.

Very impressed with the experience so far. I am still in the car buying process so I hope to continue the relationship.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Ejamez, Thank you for letting us know about your positive experience, hope you love the car. Thank you, Aaron de Priest GSM

Awesome service, they will go above and beyond to make

Awesome service, they will go above and beyond to make sure you are taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Marcos, Thank you for letting us know about your experience, hope you love the car. Thank you, Aaron de Priest GSM

I had a GREAT experience working with Infinity of San

I had a GREAT experience working with Infinity of San Jose and specifically with Brian Crocker. I did not end up buying a car with them but not because of the experience. I found a car that better fit our needs in the state I live in. Brian was extremely attentive, very forthcoming, prompt with information I needed, great communication, kind and very gracious even when he knew I would be buying a different vehicle. He gave superior service including sitting in the car and assessing it honestly for me since I couldn’t be there in person. The car I was looking at was in excellent condition. The dealership has a few additional things that they add on for quality and security of the vehicle long term, a great additional service for their customers. They really think of everything for the best buying experience. I am writing this review because I want anyone considering working with them to know how well you will be cared for. If I can’t buy from them I at least want to share with others to support a quality business that is deserving.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best customer service experience!

I had a GREAT experience working with Infinity of San Jose and specifically with Brian Crocker. I did not end up buying a car with them but not because of the experience. I found a car that better fit our needs in the state I live in. Brian was extremely attentive, very forthcoming, prompt with information I needed, great communication, kind and very gracious even when he knew I would be buying a different vehicle. He gave superior service including sitting in the car and assessing it honestly for me since I couldn’t be there in person. The car I was looking at was in excellent condition. The dealership has a few additional things that they add on for quality and security of the vehicle long term, a great additional service for their customers. They really think of everything for the best buying experience. I am writing this review because I want anyone considering working with them to know how well you will be cared for. If I can’t buy from them I at least want to share with others to support a quality business that is deserving.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Denise, So pleased to hear you had a great shopping experience, sorry we couldn't earn your business but very pleased you found what you wanted. Thank you, Aaron de Priest GSM

Phillip Miller and Tony Brooks

They were both very friendly people and helped us get the car that we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jose, Thank you so much for taking the time to let us know about you experience. We hope you love the new car. Thank you, Aaron de Priest GSM

Infiniti San Jose

Phillip Miller was friendly and knowledgeable. Ed Camp was a pleasure to work with. We felt like we were treated professionally. Car value was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Frank, Thank you for taking the time to let us know about your shopping experience, we hope you love the new car. Thank you, Aaron de Priest GSM

Service at Infiniti of San Jose is always thorough and

Service at Infiniti of San Jose is always thorough and fast. Service advisors keep you informed of their progress and review inspection findings in detail when they are done. I’ve been getting my vehicles serviced here for 10 years. They keep my cars running in too performance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know about your recent visit, so pleased you are satisfied. Thank you, Richey Barnes Service Manager

What an awesome experience.

Client Consultant, Stephanie Coelho, was very professional, thorough, and knowledgeable of their inventory. From the initial phone call to in-person, Stephanie was consistent - excellent communication, detailed, and made me feel like a customer with value. Stephanie's energy was incredible. You/Infiniti, the brand, stand for excellence. Thank you for the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how we did. We hope you enjoy your new vehicle! Thank you, Adel Farah GM