INFINITI of San Jose

They took care of me and I felt a very special experience!! I will certainly comeback

I’ve visited numerous dealers and purchased dozens of cars over the years, but I can honestly say the wonderful people at Infiniti San Jose are truly the best!

SEE ORIGINAL REVIEW FOR THE WHOLE STORY UPDATE: Dennis, the sales manager reached out on Friday, April 28th. We had a long conversation and he promised that the service we received was unusual for your dealership and that he would do what was necessary to make it right. Dennis promised to reach out to my girlfriend after we spoke so that he could get the vehicle picked up from her work, have it detailed and prepped for proper delivery (remove id stickers and plastic linings), and fill up the fuel tank. He also promised to give us a 2nd detail and a 2nd fuel tank to be used later to make up for the poor purchase experience. I told him that if they could do that, I would then revise my review and would feel much better about how we were treated. However, Dennis never called. We called him a few days later but he did not answer. I left a voicemail and texted him, but still no response. So today, I called the dealer and found out that he is actually on vacation. At this point, I am speechless. How could they ask me for my trust and ask for the opportunity to make things right, which I gave them, and then turn around and blow it so badly. It feels like we are completely worthless to this company as clients, well outside of the $35k we gave them already of course. We've already had to take the car to the car wash (she couldn't even see out of the windows it was so dirty), and obviously had to fill the tank ourselves, we couldn't just keep it on empty forever for them to fill it, though we tried to keep it low for a few days which was even more incovenient. Then we realized no one was coming. So now not only was this experience extremely disappointing, but now it has also become inconvenient and has affected us financially. ALSO: Forward Collision Warning System Malfunction light has been coming on intermittently since first day we drove the vehicle. Dennis said he would also take care of this. But again, we haven't heard from him since.

Horrible experience. Bought a certified preowned 2021 Infiniti QX50 here. The car was delivered to us in absolutely filthy condition, I mean it looked like it hadn't been washed in a year. Floor mats were still in the trunk, plastic liner still on the floor. We had to install them ourselved after taking delivery of the vehicle. Then, we get in the car and turn it on, and the gas tank was completely empty. After spending $35k of hard earned money at this so called "luxury" car dealer, we couldn't even make it home without having to go to the gas station and spend another $75 to fill the car up. On top of that, the car we traded in had a full tank of gas because we didn't want to be those people who traded a car in with no gas! This was a pitiful and highly disappointing car buying experience. The worst part is, no one tried to do anything to make it right. They said we could come back for a detail, but we live in San Leandro which is 40 minutes away, so now we have to drive an hour and a half to get the car cleaned. And by the time we figured out there were no floor mats installed and the car had no gas, they were already locking up. All in all, the experience basically amounted to them rushing to get our money and get us out of there so they could go home without even a thought about the kind of experience they were giving their customer. Buying a car is supposed to be exciting, but we drove home pretty disappointed.

Horrible experience. Bought a certified preowned 2021 Infiniti QX50 here. The car was delivered to us in absolutely filthy condition, I mean it looked like it hadn't been washed in a year. Floor mats were still in the trunk, plastic liner still on the floor. We had to install them ourselves after taking delivery of the vehicle. Then, we get in the car and turn it on, and the gas tank was completely empty. After spending $35k of hard earned money at this so called "luxury" car dealer, we couldn't even make it home without having to go to the gas station and spend another $75 to fill the car up. On top of that, the car we traded in had a full tank of gas because we didn't want to be those people who traded a car in with no gas! This was a pitiful and highly disappointing car buying experience. The worst part is, no one tried to do anything to make it right. They said we could come back for a detail, but we live in San Leandro which is 40 minutes away, so now we have to drive an hour and a half to get the car cleaned. And by the time we figured out there were no floor mats installed and the car had no gas, they were already locking up. All in all, the experience basically amounted to them rushing to get our money and get us out of there so they could go home without even a thought about the kind of experience they were giving their customer. Buying a car is supposed to be exciting, but we drove home pretty disappointed.

I had an great experience in this car dealership-- everything went perfectly. Very nice place, very clean, staff is very polite and attentive, especially Sergio Lopez I had forgotten about good customer service. He worked with me and made the process of setting up some appointments for a recall and a diagnostic testing done. I had three separate visits and every time he was there to provide guidance and review diagnostics outcome. He made the process very smooth and I was very thankful and pleased with my experience at Infiniti of San Jose (Tully). I also had a very positive interaction with Nick on pick day since Sergio was off this day. He was very polite and helpful. Thank you, G. Flores

This dealership is one of the best in San Jose, Ca. My car is always in good condition every time I go there for maintenance service. Nick Mcclintic is my maintence consultant for years now; and he always delivered great and outstanding maintenance service. In fairness though, All the employees are courteous, professionals and hardworking; the dealership itself looks fabulous, clean, and organized. To top it all,I love their free cofee/ snack bar while waiting. In short, if you need this type of customer service, Beshoff Infiniti has it! Look for Nick Mcclintic because I guarantee that you will be smiling all the time after your maintenance service. Why? because he will make your car very healthy. Thank you always Beshoff Infiniti!

I was nicely greeted and given undivided attention by Phillip. Phillip urged me to put a lot of thought and time into my inspection of the cars I was interested in before buying. I did not feel pressured, and he was available for all my questions even after I left to think about it. Once I decided to go through with the purchase it was made easy and still unpressured when going through the payment and financing. I am so happy with my new car that I drove home with the next day after walking onto the lot. I was given the lowest price for my vehicle as compared to the same make and model at all other dealerships in the Bay Area.

Competitive prices and great customer service and employees. Will recommend this place to anyone, thank you!

The dealership is professional and runs smoothly. My service provider met me immediately and was helpful.