Reviews
Great experience! Great deal! Customer for life!
I was looking to sell my 2007 ES 350 and purchase a newer model. I had been to several dealers and had not enjoyed the experience nor the deals. When I arrived at Bredemann I was hoping for something different and I certainly found it. From the moment I walked through the door the experience just felt more positive. I worked with Dave Hahnenstein who listened to what I was hoping to accomplish and then begin working with me to see that it happened. That same day, I traded in my '07 and drove away in a beautiful '12. I highly recommend this dealer - especially, Dave. In fact, we will be going back within the next 4 or so months to get a 2nd car from Dave.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us online. We are so pleased to hear you had an enjoyable experience working with Dave and was able to find a vehicle that best fit your needs! We look forward to helping you with any sales or service needs you may have in the future. Please give us a call or stop in if you have any questions or concerns!
Excellent, friendly, no-pressure, and honest
I recently had the pleasure of dealing with Charles Raslina in connection with trading in my Lexus. I have always shied away from dealers because of the typical stereotypes which accompany those that work there. But it was a very pleasant surprise to stumble upon a salesman who doesn't fit that mold. From the start, Charles was extremely professional and courteous. He called back when he said he would and provided me with accurate information every single time. As a result, when I went to Bredemann, there were absolutely no surprises and everything was handled exactly as expected. I am now looking for my next Lexus and see absolutely no reason for going anywhere else. Charles has kept me up to date with their car inventory, answered all my questions regarding their available cars, and throughout all this I have not felt pressured a single bit. I know the car that I want and it's a breath of fresh air to work with a salesman who recognizes that. For me, he's been able to strike that balance between providing me with enough information and allowing me to make a decision, and in my view that is what makes for a great salesman.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us online and leaving us this kind review, we will be sure to share this with Charles. We are so pleased to hear you have had many enjoyable experiences at our dealership and working with Charles. We look forward to helping you with any sales or service needs you may have in the future!
Excellent, friendly, professional, and no-pressure
I recently had the pleasure of dealing with Charles Raslina in connection with trading in my Lexus. I have always shied away from dealers because of the typical stereotypes which accompany those that work there. But it was a very pleasant surprise to stumble upon a salesman who doesn't fit that mold. From the start, Charles was extremely professional and courteous. He called back when he said he would and provided me with accurate information every single time. As a result, when I went to Bredemann, there were absolutely no surprises and everything was handled exactly as expected. I am now looking for my next Lexus and see absolutely no reason for going anywhere else. Charles has kept me up to date with their car inventory, answered all my questions regarding their available cars, and throughout all this I have not felt pressured a single bit. I know the car that I want and it's a breath of fresh air to work with a salesman who recognizes that. For me, he's been able to strike that balance between providing me with enough information and allowing me to make a decision, and in my view that is what makes for a great salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with us online and leaving us this kind review, we will be sure to share this with Charles. We are so pleased to hear you have had many enjoyable experiences at our dealership and working with Charles. We look forward to helping you with any sales or service needs you may have in the future!
Customer
Every time I have been to Bredemann Lexus, the service has been outstanding. Renis is such a pleasure to work with. She is knowledgable, professional and a genuine person. Renis, Rick, and Marvin always go above and beyond to make sure questions are answered and needs are met. I couldn't be happier with my purchase and the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for this kind review and sharing your experience with us online. We are so happy to hear you have had many enjoyable experiences at our dealership, whether it be in our sales department or service. We look forward to helping you with any sales or service needs you may have in the future. Please call us if there is anything we can help you with!
The best of the Chicago Lexus dealers
Last week, I purchased a new car at Bredemann Lexus in Glenview. If you are looking for a car sales experience without all of the car sales nonsense, I would highly recommend this dealership. My sales person, Kathy Walsh was knowledgable and helped me leave the dealership with my dream car, but not before showing me how all the cool features work. Both she and her Manager, Tim Ryan told me to contact them anytime with questions or concerns. At every step of the process, I was treated with respect and integrity, which is quite different from my experience with the other Lexus dealers in the Chicago area. I am looking forward to many years of outstanding service to come!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to post this very kind review and sharing your experience with us online. Customer service is key, throughout the dealership, in sales and service. We are proud to read your review and pleased to know both Kathy and Tim were very helpful and could assist you with your vehicle purchase. Please call us if you have any questions, concerns or simply need to review the features in your new Lexus! We hope to continue many more positive experiences with you in the future. Congratulations on your new Lexus, enjoy!
Outstanding service
Every time I have been to this dealership I have received outstanding service. Renis is knowledgable, patient, professional and a genuine person. I have had such a pleasant time at bredemann Lexus. Renis, Rick and Marvin always go above and beyond to answer questions and make sure your needs are met. I am pleased with my new car and the dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this kind review and sharing your experience with us online. We are so happy to hear you have had many enjoyable experiences at our dealership, whether it be in our sales department or service. We look forward to helping you with any sales or service needs you may have in the future. Please call us if there is anything we can help you with!
wonderful experience with every visit.
always extremely helpful and truly professional in every way. would never consider purchasing a lexus anywhere else.my next purchase will be my third vehicle.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
Thank you for such kind words and leaving us this review. We look forward to many more enjoyable experiences with you in the future! Please call us if there is anything we can help assist with!
Great experience
We recently leased a Lexus from Sue Guido here and the experience was by far the best we've ever had shopping for and selecting a car. We planned to lease for three years and then purchase a Lexus at that point; and our only hope is that Sue is still working here so we can by it from her! Every step of the way, Sue kept us informed and offered suggestions. We had selected a certain interior trim but it wasn't one that's readily available and when Sue realized we might not get a car with that within our needed timeframe she was proactive in finding us a car we could really like, and we wound up getting a slightly different model than we requested but are really happy with the outcome. Also the leasing/financing options were clearly explained to us and the process was efficient and friendly. Great job Bredemann and Sue! Thanks...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for posting this detailed review and sharing your experience with us online. We are so happy to hear Sue was very helpful and could assist you with your vehicle purchase. Congratulations on your new Lexus, we hope you are enjoying it! We look forward to helping you with any sales or service needs you may have in the future! Please call Sue or any of our associates, we are here and happy to help!
Bredemann provides professional service
I drive over 50 mi to purchase my cars from Bredemann Lexus because of the great service they provide. From purchase to the maintenance of the car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Ron for this kind review and being such a loyal customer. Customer service is key, in sales and service and we are pleased to hear you have had many positive experiences when coming into our dealership. Please call us if you have any questions or concerns, we are always happy to help!
Excellent Service
Excellent Dealership I have nothing but high praise for this dealership. They treat you like gold. I bought my 2003 Lexus in 2006 but whenever I go there for service, they treat me as if I just bought the most expensive car in the place. They go above and beyond courteousness, friendliness and just darned niceness. I can't say enough good things about Bredemann Lexus.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for this kind review. We are so pleased to hear you have had many positive and enjoyable experiences at Bredemann Lexus! We hope to continue many more great experiences with you in the future. Please call us if you have any questions or concerns, we are always happy to help!