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HGreg.com West Palm Beach

(77 reviews)
Visit HGreg.com West Palm Beach
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 11:00am–7:00pm

Reviews

(77 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Outstanding Service from Yarilet Quiles

I just want to start off by saying that Yarilet Quiles, was the most helpful associate in Hgreg. From start to finish she made the process of finding the right car less stressful as i dont have the best credit score.. She was super understanding knew exactly which route to go, i walked away a happy mom with an Suv which is what i wanted when i walked in, her communication is outstanding i knew what to expect at all times. I Did not spend past my budget and was so happy to work with her 100% recommend Hgreg team. They are super helpful! Go in and ask for Yarilet you will not regret it. -Yanina Gonzalez

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No Heart

i contacted the dealership to explain 'happened also because they can't change the price of the car from one hour to another and they hung up on the phone and when i contacted on LinkedIn they blocked me speechless a shame and this is treating i customers ? #hgregbad #hgregnogeart #hgreg

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
3 people out of 3 found this review helpful. Did you?
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Many was very effective, loyal and professional

I was looking for a pre ownerd vehicle with one owner on the lot. I also was looking for a car with low mileage and had my type of interest in vehicles. I was placed in the perfect car. It looked brand new being a used car and my customer service rep handled me very well. He was very. Many worked miracles with me and was very pleasure. I was very very please with the service and staff that worked with getting my car. I definitely would recommend Many!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Jeremy Ramos

Jeremy helped me buy a car and I bought a Honda Accord instead of a Camry and I’m glad I bought a car from jeremy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The odds are stacked against you, run don't walk!

I checked the reviews and still gave them the benefit of the doubt. Please learn from me and run as far as you can from this dealership. The odds are stacked against you, even with a decent salesman. I am considering legal action against them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
6 people out of 7 found this review helpful. Did you?
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NOT IMPRESSED!

Not impressed. The used jeep I was interested in had water standing in the panels at the rear, had no factory AC, rust on hood. Inside the dealership smells of strong cologne with the music was playing very loud. Manager said he would call me concerning another jeep but never called.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Buyer Beware!!!! Run!!!!! 56,000 miles Junker!

I thought my experience would be amazing. When buying a car, you research. Had overall good reviews. So, I am 30 days into my car ownership, and I now own a 40,000.00 paperweight. I have spoken to Paul, Sophia, Ceasar, and I bought the car from William. I bought a 2016 Camero SS 6 Speed. A car you buy because that is the car you have always wanted not because you need a car. I have had nothing but problems from the beginning of this experience. However, considering the car I wanted, choices and availability are limited. I don't drive alot, take kids to and from school, errands and such. while dropping the kids off at school, the car dies in the middle of traffic, I have to push the car into the gas station with my 9-year-old in the back seat. I'm 5 feet 2 in tall and Fluffy, so that was fun. I call HGreg and drop the car off. they go over things tell me it's nothing every checks out fine. It is important to note that once I got it off the street and got a jump (thankyou good Samaritan), I had to google where the battery was, it's in the trunk. I found that all the coverings were pulled aside, and the battery was right there to be seen. This is 5 days after the car purchase. I had originally asked why the car was in the back and they said it was to detail it. Guess it wasn't. HGreg knew it had an issue and was hoping no one would catch it. It took three weeks of arguing with them, the car was in their shop almost as much as my driveway. On Sept 8, 2022 I noticed a strange noise. I took it over to have my brother in-law check it out. He said leave it here I'm going to have M check it, when he gets home from work at Chevy. I said OK. M says to me, Do Not Drive that, Car. It is dangerous! The problem is the Drive shaft. I then contacted Hgreg and They were not very pleasant, So I Go up there because I'm trying to print my digital contract and it tells me I can't, the file is no longer available. Cesar Tells me they will take it as a trade after they appraise it and I refinance the Difference for any car on their lot. Yes, Cesar thinks that putting someone is the hole for 15,000 is a great idea. I spoke to Pual, and he said that someone would contact me to have the car towed there to be repaired (he hoped). So, I have no alternative and no hope. I Didn't cause any of these problems with this car. HGreg is fully aware of what they have done and continue to do to people. Beware! Also, I would like to add that the paperwork for the gentleman who bought the car before me from Jaguar in west palm beach Fl, on 4/2/2021 is in the glove box, he put approximately 13000 miles on the car. and i also found a knife under the seat where my daughter could have gotten it. The proof of everything i have written is available if interested, and I will be following up on any and all kinds of platforms.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
13 people out of 13 found this review helpful. Did you?
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Aviod Hgreg

Avoid this place like the plague, I purchased a van from them three weeks ago and the motor just blew (yes I had oil in the vehicle) mechanic at Chrysler told me the vehicle was probably abused from day one, they have refused to do anything about it HORRIBLE DEALERSHIP !!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jeep unlimited wangler

Alfredo Arzabala was our sales associate, Sam, couple other managers help us. They gave us a great deal. Second vehicle we have bought from. Would buy from again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Do not come here!!!!

I just bought a 2017 Hyundai Elantra and not even a week later my engine overheats. I look and there’s no coolant! They certainly DO NOT inspect cares before selling them. I tried to contact MARCK the one who sold it to me and said there is nothing we can do. He told me also that the car still had a warranty. I go and call Hyundai and it’s expired. This place is awful and you will get ripped off. Have not made one payment on the car and already having issues.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your feedback Anna. We take customer concerns very seriously here at HGreg.com. Communication between customers and employees allows for better quality control and future improvements. We apologize you did not have a great experience at HGreg.com, and would like to hear more about this incident. Please email me your best form of contact at mateo@hgreg.com so we can investigate this matter.