HGreg.com West Palm Beach

I just bought a 2017 Hyundai Elantra and not even a week later my engine overheats. I look and there’s no coolant! They certainly DO NOT inspect cares before selling them. I tried to contact MARCK the one who sold it to me and said there is nothing we can do. He told me also that the car still had a warranty. I go and call Hyundai and it’s expired. This place is awful and you will get ripped off. Have not made one payment on the car and already having issues.

I bought my New-To-Me car yesterday from the West Palm Beach location. I'd been shopping for well over a month and had visited several dealerships. I was so disgusted with the car buying process at all of the dealerships. Shady, shady, shady. I was so relieved and pleasantly surprised with my experience at HGreg of West Palm Beach. Angel Victoria was lovely to work with and the opposite of what you imagine when you think "Used Car Salesman". He joked with us, made us feel comfortable. I never felt like I was being "talked at" which is the standard at every other place I'd been to before. Angel was patient with me and the process was very quick. When it came time to work on financing, John Clark was very pleasant and helpful also. I would definitely recommend this place to purchase your vehicle. It was a breath of fresh air.

Excellent service provide by Anthony Nolasco , very helpful and knowledgeable overall the professionalism of the way he approach is very good , will comeback for my new car soon.

I was sold not one, but two bad cars at this dealership. Both Ford Escapes. The first one was a 2018 Ford Escape. Took it home and within a day realized the transmission was blown. The car was jumping all over the place and it was terrifying to drive. Took it back and they assured me my replacement car, a 2015 Ford Escape Titanium would be a better option and a safe car. Within two days, the check engine light came on. They had only reset the check engine light. Turns out, they sold me another bad car with Catalytic converter issues. Of course they will try to say “We try our best to sell good quality cars” but the reality is, they know what issues the cars have. They do not care about your safety or well being, they just want your money. When I called them to complain, the “sales manager” Warren insulted me by asking “what kind of fuel did you use? What gas station did you go to?” As if I don’t know how to operate a car and haven’t been doing so for years! He was rude, cold and got an attitude with me for knowing what I was talking about. He also gave me a song and dance about not being able to give me back my original trade in car, that they had already sent it out to auction. 5 days after my trade in, before the bank even approved my payment schedule? Very doubtful. They just wanted me to be stuck with the car. At no point did they offer me a warranty to cover any of these issues without my car payment jumping dramatically. They said that I can have the car checked out and fixed at their location but out of pocket and with no loaner car. Why should I have to pay for their intentional bad salesmanship and lack of regard to safety? Absolutely disgusted by the way this dealership tried to run game on me. I’m keeping the second car simply because I never want to go back to them. Luckily, I have a good mechanic who is honest and helping me fix the issue. I’m beyond angry with this place. I’ve reported them to a few places. Please do not buy from this location….they intentionally sell unsafe cars to people. They plead with you to write good reviews, but how can you with subpar service and lack of concern for the safety of individuals? Ladies, please be warned they will try to take advantage of you simply because you are female and they think we don’t know anything about cars. Super sexist behavior and definitely needs to be reported.

I went with my wife on Sunday. It was a great experience in Hgreg Jeremy guided us. Had an excellent experience working with Jeremy. His customer service and attention to details finding what would best fit my needs was superior to any other experience I have had while shopping for a new vehicle. Thanks to him, I’ll be driving away in my new Subaru Impreza :)

I purchased a car from HGreg about a week ago and traded in my old vehicle. I feel like I got a good deal on the vehicle I purchased and a fair offer on my trade-in. Overall the process was smooth, low pressure and painless. Diego was my sales associate. He was very patient and pleasant to deal with even though the dealership was busy. Also had a pleasant experience with Sales Associate John. Kyle from Finance took his time to answer my questions and to make sure all the paperwork was in order. Thanks you for a great car-buying experience!

Loved the way I was treated with a lot of attention and importance! Bought my 2018 Mercedes C300 with an amazing price and lots of choices to choose from. I recommend everyone to go to a HGREG near you!

Bought expensive car. Paperwork did not list aftermarket wheels/rims. They were removed by someone and not disclosed by dealer. 5800 for original ones not including tires! Most people are not car experts! Beware - look at your wheels/rims

My whole experience with HGreg has been nothing but headache after headache. My fiancé and I were looking into a Tacoma at HGreg of West Palm. We spoke to someone on the phone that would help us with everything especially since we live 4 hours away. We gave the sales associate all of the information and didn’t hear back for at least 48 hours. We called again, gave the same information and our credit was ran. Again, no response for a while. We had Sunday off, and I call to see what is going on and the sales associate we were dealing with was at another location meaning nobody could help. It was ridiculous. I spoke with a manager and he told me he would try and get our paperwork. (Credit being ran a second time) He did and we made the drive to West Palm, (apparently, they couldn’t transfer the vehicle to a sister location closer to us). We get to West Palm at 5:30p. The truck looks great, drives great or so we thought at least. They state that they do a multi-point inspection on their vehicles. We brought up a blemish that was on the Carfax where it mentions structural damage only to be told that the truck is good, and everything has been fixed. The antenna wasn’t on securely, but we were told that Toyota could fix that no problem. A month later, (I haven’t even made my first payment on it yet) I get the chance to take the Truck to Toyota to get routine maintenance and to have them check on the antenna. I get a call saying there is structural damage to the roof and there is rust and dents. The roof will need to be replaced. Starting quote of $3400! How is it that a HGreg can pride themselves on selling a truck stating on the website “If any vehicle fails to meet our standards, we won’t sell it. Plain and simple. That’s why, besides sharing each car’s full-service history, we subject every vehicle to our thorough Trust Verified Multi-Point Inspection. Bottom line— we want you to be so satisfied with your purchase that you’ll recommend us to your family and all your friends.” when obviously they did nothing! I would NOT recommend them to anyone. Toyota in my local city even stated that they should have never sold us this truck. I feel that we were taken advantage of and lied to. I plan on taking the truck back to Toyota so they can check the rest of the truck to see if there is any more damage that we were not aware of. At this point, I would like HGreg to either pay for the repairs in its entirety or come pick up the truck and give me my money back.

Watch out!! I was about to buy my plane ticket to Florida to pick up a vehicle I liked. Luckily I had a gut feeling that I should dig deeper. When you call they tell you to come on in and look at the vehicle but if you dig deeper what you will find out is there is $1,000 dealer fee plus taxes plus title fee plus transport and it ends up being thousands and thousands of dollars added to the price that they have it listed for. In my opinion that's fraud but apparently it's legal in Florida somehow.