HGreg.com West Palm Beach

I would give zero stars if I could! We purchased a car on 3/31/26. We drove it home and the very next day the check engine light came on. We took it to our mechanic who scanned the code and told us it showed a failing catalytic converter and there was also a radiator leak during inspection. They wrote us a “we owe” document and had us bring the car to Pep Boys Auto. On 4/7/2026 Pep Boys replaced the radiator and oxygen sensors but did not replace the catalytic converter. We picked the car up on 4/7/2026 and immediately the check engine light came back on. The next day we had to bring it back to Pep Boys. After not hearing from Pep Boys in a timely manner, we communicated that to HGreg who said they would tow the vehicle from Pep Boys to HGreg to have their technicians work on the car. Our car sat there for a week while they said they were waiting on parts. They finally texted us to tell us that the catalytic converter was still under warranty and to take the car to a Cadillac dealership for it to be repaired. Cadillac told us it would only be under warranty if it was the catalytic converter. Cadillac did their inspection and found that the exhaust bracket before the catalytic converter was broken so exhaust was leaking out of the pipes before reaching the catalytic converter, therefore showing a failure. The repairs would not be covered under warranty. Mind you, HGreg told us we would have peace of mind buying from them. We have a 2 year old and a 4 year old, and we have had no peace of mind since purchasing this car. We brought the car back to HGreg who fixed the exhaust bracket and supposedly replaced the catalytic converter. They told us the car was ready to pick up. We went to pick up the car and crawled under the car to examine the repairs. I started the car with my fiance underneath. He witnessed liquid and exhaust shooting out of the exhaust flange joint. He told the manager we were not going to take the car like that. We told them to call Cadillac and replace the exhaust like they had suggested. The flanges and bolts were rusted and Cadillac had suggested replacing the exhaust because with all of the rust and taking it apart it could cause more issues which it did. HGreg told us they would send the car to a muffler/exhaust shop (Palm Beach Muffler) and have them replace the exhaust flange joints by welding on new ones. Once again they said our car was ready for pick up. We picked the car up and they DID NOT replace the exhaust flange joints. The rusty parts are still on. All the muffer exhaust shop did was use gasket sealer on the exhaust flange joints that connect to the catalytic converter. My fiance mentioned it to the manager who had their head mechanic call us. We also spoke to the muffler shop and everyone is saying they can’t replace it which is not true. We’ve also asked for the work and service orders for the “repairs” which they have not given us. On the 5th day after picking the car up from HGreg this last time, my thermostat for my coolant went out. Now we’re are being quoted $1900 to replace the thermostat and thermostat housing by our shop. We texted HGreg about this issue and they are ignoring our texts and calls. They sold us a car with a damaged emissions/exhaust system. They said they inspect their vehicles but how do you miss a visibly damaged exhaust and a check engine light during an inspection? We believe we were sold the car under false pretenses. They also forced us to buy a “elite protection plan” for $1698 and said they could not remove it. They also charged us a “predelivery service charge” of $1299 which is supposedly to cover the cost of inspection but due to all these issues we believe no inspection was completed. They told us they would reimburse us for 2 inspections we paid for and would get us a 2nd key which they have not. HGreg selling cars with leaking exhaust is a public health and an environmental issue.

Wow….. I was able to acquire an Audi RS 6!!! Living in Illinois and with the dealership in Florida and never have purchased a car without seeing it was new to me. Enter the very best salesman that I have ever dealt with Francisco!!! He did everything he could to make my purchase very comfortable!!! Including a FaceTime walk around including a detailed review of the seat, and the rear storage area. My total experience with HHGreeg was made wonderful because of all the efforts of Francisco!!!

This is my first time financing a car, after finally retiring the cash car that I’ve had for the past 9 years. Tahim made my experience very smooth and so much less intimidating than I thought it would be. He was an amazing help and got me into my Honda Civic.

Great place to shop! Tahim S was extremely nice and welcoming. Better than my previous experience. He explained every form I had to sign, explain everything to me about the car I wanted to purchase, and made sure I felt comfortable. He never once made me feel pressured unlike other dealerships and sales person.

I had an appointment this morning to come in and look at a 2023 Wrangler. I live over an hour away. They didn’t bother telling me that they sold the vehicle. I even got text messages this morning confirming the appointment, making sure I was coming in. Conveniently, they sold it last night… which is probably stretching the truth. Unprofessional and disrespectful dealership, wasting peoples time with bait and switch tactic. “We have other jeeps, do you want to take a look”

My fiancé and I were fortunate to meet the right team when we came to this location. Daniel, Jamal, Garvey, and Luigi were absolutely amazing. I honestly didn’t think we’d be able to leave with a vehicle, but they went above and beyond to make it happen. Although the original car we wanted wasn’t available, they still provided outstanding service and helped us drive home with a car that very night. There was a small crack in the window, but they immediately arranged for it to be repaired. Thank you to the incredible sales managers and associates for making what seemed impossible, possible

I had a very poor experience with HHGreg in West Palm Beach. I paid cash for a vehicle, and the contract clearly included a 5-day return policy. Within that time, the vehicle experienced a serious defect when the bottom carriage fell while driving on a major highway, creating a dangerous situation. When I contacted the dealership to exercise my right to return the vehicle, they refused to honor the written contract, gave inconsistent information, and provided unhelpful customer service. I was repeatedly told there would be no refund despite the default on their vehicle. Not to mention the car was dirty, and smelly. They told me they would clean and car was never cleaned. This situation has been stressful, unsafe, and extremely disappointing. A business should stand behind its written agreements and not sell vehicles that become unsafe days after purchase. I do not recommend this location.

Yesterday was my first experience with HHG, the salesperson and sales manager I worked with were very kind, professional, and accommodating. I truly appreciated their help and the effort they made to reach an agreeable price. However, when the process moved to financing, things unfortunately took a negative turn. Although we had a preferred lender, we specifically requested that all financing options be reviewed with us, which did not occur. The finance associate we worked with was dismissive and rude throughout our conversation, and at times spoke down to us. This left us feeling disrespected and discouraged, which ultimately led to the deal falling apart. I wanted to bring this to your attention because the initial part of our experience was very positive, and with better communication and professionalism during financing, this could have easily been a successful purchase.

Engine lights came on before I even got the car home! 40 days later and finally let me replace truck. I scanned it before purchasing, but AGAIN, bunch of lights came on the next day. They are selling unsafe vehicles.

Mr Garvey Pierre was very nice and helped me get the car I really wanted I would definitely recommend him