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Dan Cummins of Georgetown

(148 reviews)
Visit Dan Cummins of Georgetown
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–6:00pm
Tuesday 8:30am–8:00pm 7:30am–6:00pm
Wednesday 8:30am–8:00pm 7:30am–6:00pm
Thursday 8:30am–8:00pm 7:30am–6:00pm
Friday 8:30am–8:00pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (502) 316-7618 (502) 316-7618
Used (877) 886-9743 (877) 886-9743
Service (877) 876-5276 (877) 876-5276

Reviews

(148 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Dan Cummins of Georgetown from DealerRater.

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I had a deeply frustrating experience with Dan Cummins

I had a deeply frustrating experience with Dan Cummins Car Dealer that I feel compelled to share. I put down a deposit on a car, expecting that the deal would be honored. However, to my dismay, they sold the car to someone else who offered more money, despite my deposit and prior commitment. The excuses I received for this breach of trust were nothing short of disappointing. The dealership’s representatives were unhelpful and dismissive, offering weak justifications for their greed-driven decision. Their lack of professionalism and respect for customer agreements was evident throughout the ordeal. This experience has left me feeling deceived and disrespected. I would strongly advise others to exercise caution and be wary of their practices. It's a shame to see a dealership prioritize profit over customer integrity and trust.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate you bringing this matter to our attention. We appreciate you taking the time to give us feedback about your experience so that we can improve. If you have a free moment, please reach out to our General Sales Manager, Trey Congleton at 502-863-3727 ext. 375 regarding your experience with us. We look forward to speaking to you!

Wonderful experience.

Wonderful experience. I wouldn’t go anywhere else. Caden was wonderful and so easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Amanda, thanks for leaving us such a wonderful review! We are thrilled that you loved your experience with Dan Cummins and members of our team, Caden and Abdul! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again.

Great place to buy salesman weren’t pushy like a lot of

Great place to buy salesman weren’t pushy like a lot of lots. Very nice and go out of there way to help you out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jason, thank you for taking the time to leave this 5-star review! We strive to provide an excellent buying experience for our customers and are thrilled you found this to be the case during your visit. If you have any further needs or questions, please reach out!

This was a poor experience.

This was a poor experience. You can follow the email trail and text trail on the purchase of this vehicle. I'm 74 years old and I felt like I was being treated like an 18-year-old buying a car from a used car salesman. Besides the delivery not being handled very well, pricing was sent on two separate proposals. I never haggaled around the price and I never hagled on the trade-in. The sales tax was charged the same for both proposals at the higher rate. There's a recall about $500 more. The deal was completed on Friday night , the transportation company did not get the order till Monday at five. There is been no explanation on the delivery. Seems to me if you're delivering a vehicle out of town you would have a local jeep dealer set up to go over the delivery instructions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We are sorry there was miscommunication and the vehicle you were looking at was sold before you arrived. We are glad to hear that you did find another vehicle and the rest of the sales experience was enjoyed. We appreciate your business and we hope to serve you again in the future.

My husband & I have been leasing Chevys for over 30 years

My husband & I have been leasing Chevys for over 30 years and with a handful of dealerships. Jeremiah Happy was exceptional and outstanding in making available to us the exact vehicle that we wanted. He was friendly, helpful, knowledgeable and professional. We can’t thank him enough for all his help. Jorge and Jeremiah and Dan Cummins made the leasing process a pleasure and this dealership makes you feel so comfortable and will make to feel that you are the only customer. Thank you Jeremiah and Jorge and Dan Cummins for making us the proud owners of a new Chevy Trailblazer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for leaving us such a wonderful review! We are thrilled that you loved your experience with Dan Cummins and Jeremiah! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again.

Had an issue on a used vehicle I bought.

Had an issue on a used vehicle I bought. Stan and his manager resolved it so I was satisfied. They made it right. Good to see customer satisfaction is still valued. Will look their and recommend to friends for next vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for taking the time to leave us this 5 star review! We always want to hear back from our customers and we are glad to see you had a positive experience with us! Thank you again for your wonderful review and we look forward to helping you again in the future.

I purchased my vehicle at Dan Cummins in Georgetown.

I purchased my vehicle at Dan Cummins in Georgetown. My salesman Jeremiah “Happy” was absolutely excellent. He went above and beyond to help me. He was professional, courteous, and most of all down to earth. I will be referring him to others and asking for him with my next purchase. He can’t be beat.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thanks so much for sharing your experience with us. We are happy Jeremiah provided you with an excellent experience and got you in the vehicle perfect for you! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

Great and friendly staff!

Great and friendly staff! Couldn’t ask for a better experience. Quick and easy to work with. Also very knowledgeable, we worked with Ethan who did an amazing job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us this 5 star review! We always want to hear back from our customers and we are glad to see you had a positive experience with us! Thank you again for your wonderful review and we look forward to helping you again in the future.

Great experience, very reasonable to deal with, also gave

Great experience, very reasonable to deal with, also gave me the best offer on my trade.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Thanks so much for sharing your experience with us, Joey. We are happy our sales team provided you with an excellent experience and got you in the vehicle perfect for you! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

We had a great experience at Dan Cummins in Georgetown,

We had a great experience at Dan Cummins in Georgetown, Ky. My daughter got her first car with Susan, she was fast, friendly, knowledgeable, and really cared about getting the right car. Looking for another car as well. We have bought multiple vehicles here over the last 20 years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for this 5 star review Angela. We really appreciate you being a customer and your feedback. We’re here for you anytime and we look forward to seeing you again!