Reviews
Friendly staff that is willing to work with you.
Friendly staff that is willing to work with you. Good offers on trade-ins and greet rebates on most vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave this 5-star review! We are so glad to hear that you had a positive experience with our team. If you have any further needs or questions, please do not hesitate to reach out. Have a great day!
xxxxxxx dealer.
horrible salespeople. on a 110k truck they suddenly midway through the deal decided to sell the truck to ones of their personal friends. they then later called back and asked if i would pay 25k over sticker they would back out of the other deal and now suddenly sell me the truck. i told them they could rub the truck on their chest.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Keith, thank you for bringing this matter to our attention. We have made the appropriate members of the management team aware of the situation and we will be diving further into it. We appreciate your feedback.
Great buying experience
I will recommend Dan Cummins to all out of state customers. Charles Davis was patient with me and I had a seamless experience buy my car. Great job guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are so grateful for your kind words, Christopher. Thank you for sharing your review with us and the community. We always want to provide our customers with an amazing customer experience and try to satisfy their every need. We are happy yours were met and we look forward to assisting you in the future.
I drove 1 hour to test drive a truck that was unsafe to
I drove 1 hour to test drive a truck that was unsafe to drive. Parking brake inoperative shook so bad I turned around and returned to the dealer. No apologies just tried to sell something else. They are still calling and emailing after I asked them not to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this matter to our attention, Don. We’re sorry your experience didn’t match your expectations. This is an uncommon instance and we’ll take your feedback to further improve our teams. We have made the appropriate managers aware of the situation and they will be looking into it further. Please feel free to reach out to with any further comments, concerns, or suggestions you wish to share.
No apology still. Is it that hard to say we are sorry you drove 1 hour each way and the truck I was looking at was not in a condition to sell after I called to verify that it was in good condition and was told that you wouldn’t list it if it wasn’t in good shape. The only concern the sales person and sales manager wanted was to sell me a different vehicle.
If you get a chance to work with Darrell Cross (salesman)
If you get a chance to work with Darrell Cross (salesman) do it. Great customer, very professional and excellent follow up without being intrusive or annoying. Also thankful for Credit Acceptance (financial institution) for covering the transmission and engine warranty. Very happy with my 2014 Toyota Camry SE so far and expect to do more business with Dan Cummins Georgetown in the near future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Alfredito, thanks for leaving us such a wonderful review! We are thrilled that you loved your experience with Dan Cummins and Darrell Cross! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks for your kind words and we look forward to seeing you again.
Service advisors are rude!
I had a horrible service advisor help me he was rude and told me that the dealership couldn’t do and complained about my request. Which was programming a key. They programmed didn’t work properly. When I then talked to a parts advisor he told me he didn’t know why the service advisor said he couldn’t do it and I should ignore him. Basically saying he’s an xxx to ignore his behavior. This made me feel like the service advisor had been complained about before. If that’s the case why is he still there !
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Darrell was my salesman.
Darrell was my salesman. He did a great job. They got me into a nice truck. I appreciate all t h ey did for me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to leave us this review! We appreciate your feedback and we are glad all your needs were met and that you enjoyed working with Darrell! We’ll pass along the kind words. Thank you again for your wonderful review and we look forward to helping you again in the future.
They have the best selection of cars and trucks.
They have the best selection of cars and trucks. A very knowledgeable staff of sales persons. The best service department also. Very nice and professional. Always clean and neat facility. The person who waited on me very professional and nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks, Ray! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver an excellent experience and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.
DONT DO IT
Worst dealership! I recommend going elsewhere!! They messed up paperwork for my registration. Now I get to pay a lot of $$$ for their mess up, Merry christmas to me!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Crystal, thank you for bringing this matter to our attention. We have made the appropriate members of the management team aware of the situation and we will be diving further into it. Please expect to hear from us soon. We appreciate your feedback.
It's OK.
It's OK. Not my favorite experience but it will do. G f f f f f
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback and your experience with us! We are glad to have helped out to made your experience better. We appreciate your business!