Reviews
Classic BAIT AND SWITCH!!! Stay away!!
Horrible, horrible experience. Stay away from this place. Classic BAIT AND SWITCH dealership!! They list the price far below what they will try to sell it to you for. During the process they then add different warranties and such and at the very end “the manager” comes to tell you he will not sell it for the agreed upon price after holding you for hours, taking the down payment and running a hard credit check. Just. Plain. Sleezy. No other way to describe. STAY AWAY!!! And NOBODY WEARS MASKS
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi NYC; I'm A. Dawson the Customer Relations Manager at NY Luxury Motors. Customer satisfaction is our # 1 goal. Our entire staff is here to serve and assist our customers with respect and no pressure process, If there are any issues or questions you may have, I'm more than happy to assist you with that, you can always contact us directly at NYluxurymotor@gmail.com Thank you
STAY AWAY!! Classic bait and switch dealership
Horrible, horrible experience. Stay away from this place. Classic BAIT AND SWITCH dealership!! They list the price far below what they will try to sell it to you for. During the process they that they add different warranties and such and at the very end “the manager” comes to tell you he will not sell it for the agreed upon price after holding you for hours, taking the down payment and running a hard credit check. Just. Plain. Sleezy. No other way to describe. STAY AWAY!!!’
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi NYC; I'm A. Dawson the Customer Relations Manager at NY Luxury Motors. Customer satisfaction is our # 1 goal. Our entire staff is here to serve and assist our customers with respect and no pressure process, If there are any issues or questions you may have, I'm more than happy to assist you with that, you can always contact us directly at NYluxurymotor@gmail.com Thank you
Carlos was great !
Carlos was awesome through the whole process ‘ would definitely recommend them to anyone who is looking for great certified pre owned vehicle . Thank you Carlos for all your help !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Jasmyne for your feedback. Please remember that we are here to help you out with all your automotive needs. Congrats and enjoy! A Dawson
Great service !!
Just purchased my car there. Excellent service and people I highly recommend them. They have a lot of different makes and models and all their employees are very professional!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Jessica for your feedback. Please remember that we are here to help you out with all your automotive needs. Congrats and enjoy! A Dawson
Awesome!
Made my appointment and was very happy with the customer service, very respectful, clean environment. Very happy with my purchase. Very helpful, helped with every questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Nelida for your feedback. Please remember that we are here to help you out with all your automotive needs. Congrats and enjoy! A Dawson
Service was great !
The service was amazing ‘ Carlos and mellisa could not have been more helpful . They answered every question I had and was very patient as they knew it was my first car purchase . I would highly recommend them to anyone !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Brian for your feedback. Please remember that we are here to help you out with all your automotive needs. Congrats and enjoy! A Dawson
Unorganized !
I called and scheduled an appointment Two hours before to purchase a car on their lot. I provided my name and contact information because I was an hour away. I get to the location and as soon as I walk in another person is signing paperwork on the car I scheduled to purchase after they told me over the phone, before I left, that the car was on the lot and no one was interested in it. When I got there they had no knowledge of me scheduling an appointment. Very poor customer service. Don’t waste your time going here.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We apologize for the unfortunate circumstance of the car being sold , we strive in providing the best customer service possible . As you may well know there are always customers coming in and out dealerships and appointments being booked for the same car . As much as we try to accommodate our clients we cannot hold on to a vehicle that does not have a deposit. We would gladly help you in purchasing another vehicle if given the chance . We wish you good luck in finding your vehicle. NY luxury sales team .
Dishonest people
AVOID THIS DISHONEST DEALERSHIP! They want to get you to the dealership at all costs. They do not disclose fees at all despite repeatedly asking.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are very sorry if you had a bad experience at another dealership but you are mistaking ours for another store , all our information is disclosed on the sellers note for every vehicle . We hope you good luck in finding your perfect car sir . NY luxury motors sales team .
Bait and Switch Scam
Classic bait and switch dealership. They advertise very low prices online. However, when you ask for a buying order, they refuse to send it to you. They want you to come in. Then you go read the fine print and realize they want to pack in thousands of dollars in fees and make you finance with them at a very high rate. Do not trust them. I am glad I walked away.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
You are more than likely confusing us with another dealership that goes by a similar name as ours . If you may can you provide your info and we would gladly assist you in any way . We have had no issues with any customer since we have been open for a month and we are very accommodating to our clients . If you may contact us we would gladly help you. --- NY Luxury Sales team
Great service !!!
Just purchased a car and the service was amazing. The sales person that helped me explain every detail and found the perfect car for me. Something that I could afford. I purchased a Honda HR-V.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new Vehicle Sara we appreciate the review ! We are delighted you had a great experience with us. Feel free to contact us if you have any questions. Enjoy your new Honda HR-V! - NY luxury motors sales team