Auto Lux

Customer service isn’t helpful they couldn’t give me a out the door number and I live about 2-3 hours away and wanted to know how much money to bring because I’m not going to go back and forth

if they are unwilling to assist with a straightforward refund request for a warranty they sold me, how would they handle a legitimate service contract claim if my vehicle actually needed repairs? Based on my experience, the customer service and follow-up have been extremely disappointing. I would strongly advise potential buyers to do their research before purchasing a vehicle or extended warranty from this dealership.

Mileage wrong!! Price wrong !!! Crazy hidden fees!! Why would you consider this place!! Games dealers play!!

I do not recommend first of all the price listed on the website is not the price you pay they say that it’s that price after like 4k down payment. Second issue I had I was charged a additional $3500 for a extended warranty which is a lot of money, so approximately 6 months later I decided to cancel which took 2 months to cancel and 4 months to receive the refund with a lot of phone calls to them. Which is my third problem I finally received my refund which was only $2000 from the dealership after being told from the company DOWC I would receive $3100 back but apparently the dealership charges $1000 fee I have purchased many warranties and cancelled a few and never been charged so much for one and never lost $1500 just to cancel it. I will never recommend this place to anyone

rude and terrible , they refuse to even give a price or discuss a price of a vehicle over the phone , they want you to go in blind .

Waste of my time. The old, "bait and switch" tactic. I found a car I was interested online. Emailed that I was interested. Autolux called to inquiry when I wanted to come test drive. Then they texted me. Then they called the night before verifying I was coming in. Then they called the morning of. Each time I said I'd be there at 11:30 to check out the car. What happened? You guessed it. "Oh, we sold that car last night!" So, why call to see if I was coming THAT MORNING? Get it? Stay away.

Matthew made the process so easy. I usually hate car shopping, but he actually made it enjoyable. No pushy sales tactics, just helpful, honest advice. I love my new ride—thank you Auto Lux!

Darriel went above and beyond to make sure I found the right car for my needs. He was super knowledgeable and patient, answering all my questions. Couldn’t have asked for a better experience at Auto Lux!”

Darriel was fantastic. He wasn’t pushy and gave me space to decide. That alone made me want to buy from Auto Lux. Super chill vibe and great prices too!

These people are outright Liars, cheats and thieves..One lie after another was given to me this week..The price changed according to who I spoke with...then they added $2500.00 to prepare car after agreeing on set price...Dont walk away...RUNNNNNN!In order to get out of the deal...They said it was sold a few minutes after my conversation with manager..These people should be arrested.