Reviews
I have dealt with numerous Honda Dealerships over the
I have dealt with numerous Honda Dealerships over the years, but I have never dealt with one that had such POOR customer service. I took over a month to receive my vehicle from when we signed the paperwork. It has taken over 5 months to receive paperwork that normally takes 30 days.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Nicolas Donato was so friendly and professional.
Nicolas Donato was so friendly and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Had to have my car towed to Gerald Honda and Ryan in the
Had to have my car towed to Gerald Honda and Ryan in the service department took care of my car all the way from when the tow truck dropped it off untill the repairs were completed. I literally only had to show up at the dealership to pay and they took care of the rest.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ken! We truly appreciate your kind words about your experience at Gerald Honda of Matteson. It’s great to hear that Ryan and our service department took such good care of you and made the process seamless. We always aim to provide excellent service, and your feedback means a lot to us. We look forward to seeing you again for any future needs! Sincerely, Alec McKean Service Director amckean@geraldauto.com
The man was kind, he listened to what I had to say and
The man was kind, he listened to what I had to say and timely manner was great!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Kenya! We're thrilled to hear that you had such a positive experience with us at Gerald Honda of Matteson. It's our goal to provide attentive service, and we appreciate you taking the time to share your thoughts. We look forward to seeing you again! Sincerely, Todd King General Manager tking@geraldauto.com
This was one of the best technicians I have had since
This was one of the best technicians I have had since having my vehicle serviced with Gerald Honda.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful feedback, Nancy! We're thrilled to hear that you had such a positive experience with our technician at Gerald Honda of Matteson. We pride ourselves on our service quality and appreciate you taking the time to share your thoughts. We look forward to seeing you again for your next vehicle service! Sincerely, Alec McKean Service Director amckean@geraldauto.com
My experience with service with Ryan was wonderful.
My experience with service with Ryan was wonderful.. Ryan was patient and I was informed every day about the proress of my service and claim. All repairs was explained in full and I felt very cared for. As a 76 year old female, I have felt very vunerable but I felt safe with Ryan.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful review, Opal! We are thrilled to hear about your positive experience with Ryan at Gerald Honda of Matteson. It's great to know that he provided excellent service and made you feel informed and cared for throughout the process. We truly value all our customers and are happy that you felt safe and well taken care of. We appreciate you taking the time to share your experience, and we look forward to serving you again in the future! Sincerely, Todd King General Manager tking@geraldauto.com
How fast the people in the service Department get you in
How fast the people in the service Department get you in and out with no problems. How fast my car was repaired and ready.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive feedback, Gloria! I'm thrilled to hear about your experience with our service department and how quickly your car was repaired at Gerald Honda of Matteson. We pride ourselves on efficiency and customer satisfaction. We look forward to serving you again! Sincerely, Todd King General Manager tking@geraldauto.com
The service was outstanding.
The service was outstanding. The courtesy is great and I was kept informed about the progress of service on my car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Francesca! We truly appreciate your kind words about the outstanding service you received at Gerald Honda of Matteson. It's great to hear that our team kept you informed and provided courteous service throughout the process. We look forward to seeing you again for your next visit! Sincerely, Todd King General Manager tking@geraldauto.com
I had a great experience with the salesperson, James
I had a great experience with the salesperson, James Singleton and the manager, Jermaine Wood. They were professional, friendly and courteous.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Amy! We truly appreciate your positive feedback about your experience at Gerald Honda of Matteson with James and Jermaine. It's wonderful to hear that you found them professional and courteous. We look forward to seeing you again and hope you enjoy your vehicle! Sincerely, Todd King General Manager tking@geraldauto.com
Our salesperson, Jamie was great and very concerned that
Our salesperson, Jamie was great and very concerned that we were happy with the Passport that we bought. She went the extra mile to make sure everything went smoothly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your wonderful review! We're thrilled to hear that Jamie provided you with exceptional service and made your experience with your new Honda Passport so enjoyable. At Gerald Honda of Matteson, we strive to ensure our customers are completely satisfied. We look forward to assisting you again in the future! Sincerely, Todd King General Manager tking@geraldauto.com