Reviews
From my first time walking in Whitney was extremely
From my first time walking in Whitney was extremely helpful in showing me around the Prologue, I was shopping around alot of dealers and their price was fantastic, the staff was very friendly and welcoming. I came back 1 week later after speaking to Whitney and sales manager Davie about the Prologue and my wife and I came back and my wife picked out a Prologue in Northshore Pearl with Gray two tone leather! Davie went straight to work finding the car and traded for it while we waited! The finance manager Risto was super awesome and insightful as a EV owner as this was our first EV and made sure to explain everything we were signing in depth. Davie was informed that there was a issue (the dealer they trade from had improbably stored the vehicle for a long period of time) that their service team found with the Prologue they were selling us and gave my wife and I a Prologue service vehicle to drive in the meantime while they find one with no faults! If my wife and I could leave higher then a 5 star rating we would!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Jeremy! We truly appreciate your kind words about your experience at Gerald Honda of Matteson. It’s wonderful to hear that Whitney, Davie, and Risto provided the exceptional service we strive for, and we're glad you found the perfect Prologue. Your understanding with the temporary service vehicle speaks volumes about your patience, and we're excited to ensure you and your wife have the best EV experience. Please come back and see us anytime! Sincerely, Todd King General Manager tking@geraldauto.com
I started using Gerald's for service after buying 2024
I started using Gerald's for service after buying 2024 CRV. Very pleased with experience. Recently helped my daughter buy a Civic from your Countryside location.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Margaret! We're thrilled to hear about your positive experiences with Gerald Honda of Matteson, both with your 2024 CR-V and your daughter's Civic purchase at our Countryside location. We appreciate your trust in us for your vehicle needs and look forward to assisting you again in the future! Sincerely, Todd King General Manager tking@geraldauto.com
The friendliness of the staff.
The friendliness of the staff. My sales guy Benard did a great job along with the manager Jermaine I left very happy with the truck I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Faith! We truly appreciate your kind words about our staff. It's wonderful to hear that Benard and Jermaine provided you with great service and that you're happy with your new truck. We look forward to welcoming you back to Gerald Honda of Matteson in the future! Enjoy your ride! Sincerely, Todd King General Manager tking@geraldauto.com
Everyone that I had to work with “multiple people” was
Everyone that I had to work with “multiple people” was extremely professional and helpful. I felt no pressure to buy and was extremely happy with the deal we made. All of my issues and concerns were taken care of with no hassle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Marshall! We truly appreciate your kind words about your experience at Gerald Honda of Matteson. It's great to hear that our team was professional and helpful while ensuring you felt no pressure. We're glad we could address all your concerns and make the deal work for you. We look forward to assisting you again in the future! Sincerely, Todd King General Manager tking@geraldauto.com
Great customer service.
Great customer service. The lady that checked me in was so pleasant and professional. The waiting area was comfortable. I had a 2 hour wait but the time went quick. The facility is always clean.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Germaine! We appreciate your kind words about our customer service and are glad to hear you found our waiting area comfortable. At Gerald Honda of Matteson, we strive to provide a pleasant experience for all our customers. We look forward to seeing you again soon! Sincerely, Todd King General Manager tking@geraldauto.com
Courteous greeting, reasonable wait time considering I
Courteous greeting, reasonable wait time considering I didn't have an appointment (little over an hour)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Elizabeth! We truly appreciate your positive review of Gerald Honda of Matteson. It's great to hear that you experienced courteous service and reasonable wait times during your visit. We look forward to assisting you again in the future! Sincerely, Todd King General Manager tking@geraldauto.com
My salesperson Whitney was excellent.
My salesperson Whitney was excellent. She answered all my questions, was pleasant and respectful. Took me on a test drive with two vehicles. She brought in a manager at the appropriate time. He was also exceptional- not sure how to spell his name- Jermaine? He was an excellent mentor and trainer for Whitney. Their team of two was very effective in closing the deal and providing excellent customer service. Amir in the finance department was knowledgeable and efficient. I appreciated his personality and expertise. I am very happy with my leasing experience at Gerald this time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your wonderful review, Elizabeth! We’re thrilled to hear that you had such a positive experience with Whitney and Jermaine at Gerald Honda of Matteson. It's great to know that their teamwork and customer service made a difference during your leasing process. We're also glad Amir could assist you efficiently in the finance department. We appreciate your kind words and look forward to seeing you again soon! Sincerely, Todd King General Manager tking@geraldauto.com
Salesperson Jaden seemed honest and upfront.
Salesperson Jaden seemed honest and upfront. He wasn't pushy when presenting all those $$ add ons. I had to wait a long time for finance because they were short staffed that day, but the sales manager came over to apologize for the wait and kept offering drinks/snacks. Everyone I interacted with was nice and professional. I ended up with a great deal on a used (but practically new) Civic, and I'm very happy with my purchase. I plan to keep this car for a long time, but whenever I'm ready for another one, I will be looking at this or other Gerald dealers. 10/10 would recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Laura! We truly appreciate your kind words about your experience with Jaden and our team at Gerald Honda of Matteson. It’s great to hear that you are happy with your almost new Civic and that our staff made your time with us enjoyable, even during the wait. We look forward to assisting you again in the future when you're ready for your next vehicle. Thank you for recommending us! Sincerely, Todd King General Manager tking@geraldauto.com
Omar was a great help and thoroughly answered every
Omar was a great help and thoroughly answered every single question that I had. Every person I came in contact with was very nice.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Kathryn! I'm thrilled to hear that Omar provided you with excellent support and that our entire team made your experience a pleasant one. We strive to offer the best service at Gerald Honda of Matteson. We look forward to seeing you again! Sincerely, Todd King General Manager tking@geraldauto.com
Tom had the car I had been looking at online, ready for
Tom had the car I had been looking at online, ready for me to test drive
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Trenace, for your fantastic review! I'm glad to hear that we had the car ready for you to test drive. At Gerald Honda of Matteson, we strive to make your experience as smooth as possible. We hope to see you again soon for your next vehicle needs! Sincerely, Todd King General Manager tking@geraldauto.com