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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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New Infintity

The guys were great to deal with. Honest and straightforward. I’d recommend Tony Guzman, Amin Smith and Gena Cabana to other people in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed working with our team in purchasing your vehicle with us. Tony, Amin and Geno are very focused on he customer experience that is delivered. Thank you for choosing us to earn your business and taking the time to share your feedback. Enjoy and Welcome to the Circle.

Audi S6

When my financing didn’t get approved for a GT-r they provided me another option and S6 is a awesome car. Considering trade it in later for a GT-R in this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed working with Daniel and the buying experience he provided. Thank you for sharing your feedback and rating with us. Congratulations on the purchase of our S6. Welcome com to the Circle.

Everyone was very helpful

Everyone here was very helpful and willing to go the extra mile to do whatever it took to make us happy and satisfied customers! I would recommend this dealership to anyone, without a doubt.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback on the buying experience you had. We are thrilled you enjoyed working with Dodie, Kira and Ryan. They are very customer focused. We appreciate you choosing us to earn your business. Welcome to the Circle.

Fantastic purchasing experience

Joel did a great job of working with me and getting me into the truck of my choice (QX80). He was very thorough and did a good job explaining all the features. I previously owned a QX56 and he showed me features I didn’t even know I had! There was no pressure sales tactics, which was great. Thank you Joel and Infiniti-Hoffman Estates for the great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed the buying experience provided for the purchasing of your QX80. Congratulations. We appreciate you sharing your feedback with us on working with Joel and Amin. Enjoy and Welcome to the Circle.

Always a great experience

I bought my G35X ten years ago and always have brought it to infinity for service. Kira is the one I work with and she always knows that I am on a budget so she sits down with me and we decide together what is of most importance and what can wait. Also, there is ALWAYS a loaner car waiting for me if needed. Never once have I had a bad experience there. My car runs like a charm and I will never go anywhere else for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you have a great relationship with our advisor Kira. Thank you for entrusting us and Kira with assisting in keeping your vehicles healthy. 10 year in your G35X is wonderful! Kira and the team are very customer focus and stride to meet their needs. We value your business and the trust given to our team. Thank you for being a part of the Circle.

Great service and very helpful

Alex was very patient with me and all my questions and he worked really hard to get us a deal we could afford. He was open an honest with the price of the car and didn't try to oversell us on all the options we couldn't afford. He was very knowledgeable on the vehicle and knew every feature inside and out.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We are thrilled you were happy with your buying experience working with Alex. Thank you for choosing us to earn your business. Welcome to the Circle.

Jason "One of a kind"

Jason has proved to be my guy on the inside. Hard to find, he is a man that is simple, tells you how it is, and doesnt beat around the bush. He has my full respect and trust, as I will only deal with him and no-one else. He is honest and understands that people on a budget also own infinitis as well! He is amazing and should be your service department manager because he has empathy and he knows his customers!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled that you have enjoyed working with Jason and the trust he has built with you. Thank you for taking the time to share your feedback with us and the experience of working with Jason. We are happy to have you in the Circle.

Great Sales Guy!

I purchased QX60 from him. Extremely friendly, customer oriented, and he answered all the detailed questions I had. After care is also pretty good. Would recommend him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed working with Dodie and the buying experience he delivered. Thank you for sharing your feedback and choosing us to earn your business. Welcome to the Circle.

Nice car. Great price

Excellent and very knowledgeable sales staff. Tim McLean helped me to get the car I wanted at the payment I was looking for. Very professional throughout the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are thrilled you were happy the experience working with Tim. Thank you for taking the time to share your feedback with us. We appreciate you choosing us to earn your business. Welcome to the Circle.

Great dealership

Daniel was great! Dealership was easy to deal with. No hidden costs! Thanks for making it so easy for us! We love our new ride!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you love your new vehicle and he buying experience provided. Thank you for sharing your feedback and choosing us to earn your business. Welcome to the Circle,