INFINITI of Hoffman Estates

Geno and Alex took the pain out of the process of buying a new car. I would recommend them and their dealership so anybody that is looking for a pleasant car buying experience.

Experience was top rated. Would definitely buy from again. Was looking for a certain style vehicle but was shown a different style and was perfect for my lifestyle. Glad Tony showed it to me.

professional and friendly sales person Daniel, nest car will buy with Daniel again and highly recommended to anybody. Huge selection of cars, nice and pleasure the whole process of purchase, liked a lot !!!! Thank you

Daniel was fantastic to work with from start to finish ! I recommend him and will come back to buy all my cars from Daniel ! Thank you Daniel for everything!

Daniel was great. The staff was super helpful. This is my 3 car with HOFFMAN and they always take care of me. Will recommend. Peace

This is my 2nd car I've bought from Joel. See my review from March 2018. I've been in the market for a Black Jeep Grand Cherokee for a few months now. I really wanted to buy from Motor Werks, specifically from Joel Gappa. Simply put, the guy is a total professional. I was thrilled to see the jeep I wanted on their lot as I drove by. Once again everyone I met treated me with respect. It was a great experience. I feel I received a great deal on my trade in as well. So, like I said, do yourself a favor and deal with Joel! Coo-does to Marcin (sales manager) and Amin (The finance guy) he made all the paper work fast and easy. Oh ya...we've had our last car QX80 in for service a few times (tires and oil change) Kira is The Bomb! so nice! This is simply a great team to work with. Thanks everybody!

Tony and the rest of the staff were very friendly and courteous. They were very attentive to my needs and answered all questions I had about my new vehicle lease.

I had an engine issue with my Infinity and found Hoffman Estates the closest location. Glad I did, the service department was fantastic in particularly Kira Kuszynski! I would highly recommend.

We just purchased our 3rd vehicle from Infiniti of Hoffman Estates and once again we received exceptional service throughout the entire process. Always impressed with the professionalism and politeness of the entire staff.

I purchased a car from the Infiniti of Hoffman Estates on March 2019. The reason why I chose Infiniti is per recommendation from my mom and watching her interaction with the Infiniti Dealerships the service level at the Naperville office was awesome plus the car was great. I decided I wanted to continue with Infiniti car and purchase my first car. Hoffman Estate was one of the few dealerships that offered the car I wanted to purchase. Q60 sport in black. Unfortunately., 2 months after I purchased the car, I was rear ended on the highway by a hit and run driver. I contacted Inifiniti for a recommendation of a repair shop. I spoke with Angela who recommended Chris at BNC Qualty auto body. I contacted them for repair estimate and time. I was quoted 10 days for repair. Since then, there have been multiple delays in service, my insurance only covers 30 days. I called Infiniti and spoke with Dave (Service Manager) and let him know that BNC is over the estimated time by 100% and if there is anything they could do to help as I will be without a car to get to work. I spoke with Tim (Sales Rep) about a loaner who said he could get me one, the day I showed up for the loaner Tim led me to Dave (The service manager) who again vouched for the quality of service at BNC. On Saturday 6/15/2019 I had my mom drive me up to the dealership and after waiting almost 1 hour, I was told there is nothing Schaumburg could do to help and my trip and time was all for nothing. This was disappointing as I wasted my time and my mothers. I am still without my car as it has been 32 days since my accident. No good responses from BNC and Infiniti can do nothing. I am paying for a rental out of pocket at the moment. I am writing because post sale service experience has been not so pleasant. I was given the run around and no one is being helpful, they treated the situation with no priority whatsoever. This is not what I expected based on seeing my mother's experience with the Naperville location. I wanted to write you as I valued your expertise when recommendation a auto body repair and wanted to communicate my dissatisfaction with the post events, if this ever happens again Infiniti will lose a family of loyal customers !!!!