Skip to main content

INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

Want to share your experience with this dealership?

Write a review

Great customer service.

We had a great experience buying our Infiniti. Tim was super friendly, knowledgeable and personable. We’d recommend this dealer in a second to any anyone car shopping.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

We are thrilled your buying experience provided by Tim and team was great. Thank you for sharing your feedback with us and choosing us to earn your business. Enjoy your vehicle and Welcome to the Circle.

Enjoyable buying experience with no pressure

5 stars were given because from the moment I walked in to the moment I left with the car there was never a feeling of being pressured. Straight forward people that got me in the car I wanted. Extremely helpful and knowledgeable through the entire process. Keep up the great work over at H.E. Infiniti Definitely recommend visiting them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed the experience from the beginning to the final purchase. Thank you for choosing us to earn your business. The customer experience is our team's number 1 priority. Enjoy and Welcome to the Circle.

INFINITI in Hoffman Estates

I don't know why INFINITI wants to be in all caps. That's annoying. INFINITIs are very nice cars. There is no way I could justify spending that much money right now. The dealership was a nice place to visit.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your feedback and consideration to work with us. We appreciate the opportunity and look forward to working with you in the future. Thank you.

Great Experience

Took very good care of me and did everything they said (and more). Good experience. I’ll do biz with these guys again I’m sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback and choosing us earn your business. We are thrilled you enjoyed working with our team on your vehicle purchase. Congratulations on your purchase and Welcome to the Circle.

Great customer service

I connected with Chad through the Costco auto program. He was helpful with explaining the program and made it very easy for me to do a test drive, gather information and be out in an hour before deciding to come back and buy. When I bought a week later Chad went over all of the vehicle features and made me feel comfortable in my new vehicle. The whole dealership was friendly, knowledgeable, and made the process easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed your car buying experience working with Chad and the assistance he provided you. Thank you for taking the time to share your feedback with us. Congratulations on the purchase of your new vehicle. Enjoy and Welcome to the Circle.

Q50 Red Sport 400

I was able to locate vehicle through cars.com app. I got in touch with Tony regarding a used certified vehicle. I asked him to send me a document with all the numbers including trade, monthly payment, taxes, ect which he did. The vehicle was priced significantly less than other vehicles with same specs. I traveled to dealership from Buffalo NY. I was worried that the dealership might not honer our agreement that had been made over the phone. I would have walked if there was any shady moves made by tony/dealership. It would have been a waste of a day and gasoline. Everything was in order. I was able to get a great vehicle for a great price. Very pleased with the experience. I would highly recommend doing business with this dealership/Tony. Infiniti is a great product!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on the purchase of our Q50 red sport 400! We are thrilled you enjoyed the buying experience provided by Tony. We take great pride in our handling of out of state deals providing upfront and transparent communications. It is always a pleasure to know our out of state customers are happy with the experience from beginning to end as yourself. Enjoy and Welcome to the Circle.

Freindly & Professional

Joel had a cobination of professionalism and personal attention as he worked with us to explain and demonstrate all the features of our new QX50. He obviously was very knowledgeable about the car and features and came accross as focused and interested in our needs. Great experience. I wiould certainly go back to Joel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on the purchase of your QX50! Thank you for sharing your feedback with us. We are thrilled you enjoyed working with Joel and the assistance he provided. Thank you choosing us to earn your business. Welcome to the Circle.

No pressure sales

Very enjoyable buying experience! We were informed of all of our options by their best salesman Tony! No pressure to buy no pushy sales people at this dealership. Finance department was a pleasure to deal with thanks to Amin We will be certainly visiting them again for our next car when needed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed working with Tony and the assistance he provided you. Thank you for taking the time to share your feedback with us. Congratulations on your purchase with us. Welcome to the Circle.

Great customer service!

Great team, went above and beyond to find me the right vehicle and color, I will definitely keep them in mind for future vehicle purchases

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you enjoyed your experience working with Daniel and team. Thank you for taking the time to share your feedback with us. Congrats on finding the right vehicle for you! Welcome to the Circle.

It was easy to get the car I wanted.

The staff here is easy to work with and help you get what you're looking for. I wanted to add a saftey feature to my car and they are working with me to get that done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on the purchase of your vehicle. Thank you for choosing us and taking the time to share your feedback with us. Enjoy and Welcome to the Circle.