INFINITI of Hoffman Estates

Alex help me with my new infinti Qx60 he was really professional on his job he treated me like his family and explain everything very well thank you alex for your help !!!!

I bought CPO 2019 Qx60 from INFINITI Hoffman Estates . I worked with Dodie who was great! He explained everything and help with the whole buying process. No hidden fees and no surprises. No negotiation either but they had best deal compering to other dealers. I would go there again.

We purchased an exceedingly low mileage certified pre owned BMW X3 from this dealership sight unseen and we asked every question possible including if it had been smoked in. They said it’s perfect, no odor. When the car arrived, you couldn’t even sit in it. We have tried every professional service including our local BMW dealer and nothing has changed it. The BMW dealer said it’s the worst smell they have ever experienced and cannot believe that it won’t come out. Infiniti of Hoffman Estates lied to us. We are stuck with a car that we cannot drive and have not driven because it is unbearable. Do not do business here. This dealership is dishonest and crooked.

We purchased an exceedingly low mileage certified pre owned BMW X3 from this dealership sight unseen and we asked every question possible including if it had been smoked in. They said it’s perfect, no odor. When the car arrived, you couldn’t even sit in it. We have tried every professional service including our local BMW dealer and nothing has changed it. The BMW dealer said it’s the worst smell they have ever experienced and cannot believe that it won’t come out. Infiniti of Hoffman Estates lied to us. We are stuck with a car that we cannot drive and have not driven because it is unbearable. Do not do business here. This dealership is dishonest and crooked.

Mr Joel Gappa Provided excellent customer service. Kept us updated every step of the way. Joel ensured the car was detailed and ready to go for 5+ hrs ride home. Also, the very next day called to make sure everything as should be. Would highly recommend my friends and family to him.

I couldn’t have asked for a better experience at INFINITI of Hoffman Estates. I found a 2018 Audi S5 online for a great price and inquired about it. Daniel reached out to me very promptly and got everything organized before our appointment. He had the S5 washed and set up for a test drive before I arrived and walked me through all of the quirks and features. Daniel was laid back and made me feel very comfortable throughout the entire process. Between the incredible car and experience, I HAD to leave with it. They were super accommodating and helped me transition from my previous lease to my new S5 seamlessly. Overall, I was very impressed with the friendliness and quality of customer service. I wouldn’t want to buy a car anywhere else!

Tony did a fantastic job helping me to purchase my vehicle. He went above and beyond to help make the transaction seamless, stress free and an overall positive experience. I highly recommend asking for Tony when shopping for your next car!

Sales person Dodie Manaloto was very helpful with us on buying our car. He was very good on trying to understand what we were looking for to buy and offered us different options. We are pleased with the service. Thank you Dodie Manaloto.

Good experience overall, Alex Alveiro provided excellent sales service. We got a little trouble with the credit approval due to SSN security/monitoring but we finally got that resolved.

I recently purchased a vehicle from the Infiniti Hoffman Estates dealership. Our client advisor, Chad Blanton, helped make the process very easy. He was extremely professional, courteous, personable, and knowledgeable. He made sure to address my concerns and certainly made me to feel like I was a valuable customer. I would highly recommend Chad if you are interested in buying a car through that dealership. Please let me conclude by saying that we have an Infiniti SUV that we have been taking to the service department in Hoffman Estates for several years. We have always worked with Jason Nuzzo and he is awesome! He is always attentive and really seems to go out of his way to take care of our concerns.