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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Recent purchase experience of 2017 Q70L

This was our third vehicle purchased at Infiniti of Hoffman Estates and the process was great. Our QX56 has been serviced there for the past few years, and Jason, my service contact, put me in touch with Joel, my sales associate, who was fantastic. Joel was able to locate the vehicle I wanted from a sister location, have it delivered within a couple of hours, and had it fully detailed and ready to buy. The price was fair, and the process was excellent. I highly recommend them for purchase and for service. A+++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the review! We are glad to hear you had a wonderful experience with us, and we are thrilled to have you as a part of our circle!

Awesome experience purchasing a new Q70L

This is the third vehicle I've purchased from Infiniti of Hoffman Estates. I've been thrilled with Jason in service for how well he has taken great care of us throughout the years. I informed Jason I was in the market for a new vehicle and he introduced me to Joel Gappa. Joel was patient with questions, fantastic at explaining the vehicle, competitive on price, and extremely professional throughout the process. I highly recommend Joel, Jason, and Infiniti of Hoffman Estates

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are glad to hear you have consistently received great customer service from us. Thank you for being a part of our circle.

ATANAS IS YOUR GUY!!

If you are coming to Infiniti of Hoffman Estates, do yourself a favor and schedule an appointment with Atanas!! He was extremely efficient and very receptive to my needs as a customer. His expert consultation made the car buying process seamless and fun! His high level of professionalism ensures my referral business for years to come!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are glad to hear you had a wonderful experience with Atanas. Welcome to the circle.

Great and superfast

Atanas was very detailed oriented and pleasant...... He was very helpful and made my choice very easy.... I will lease another car for my wife

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are happy to hear you had a great experience with Atanas. Welcome to the circle.

Hats off!

Bought a QX 60 from this dealership. Ivanny took the time to provide a thorough overview of the vehicle and schedule a test drive. He and Malik then worked in team-like fashion to get a deal done...all in a "no pressure" atmosphere. Zach, in Finance, proved efficient with the final paperwork. After the purchase, we wanted a few accessories installed. Ivanny and Malik were right there to make sure the service was scheduled promptly. All in all, a great experience...from the sales department and service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are glad to hear about your experience with our staff. Welcome to the circle!

Great experience!

- Very helpful and courteous staff - Very engaging and detail oriented - Great respect for everyone's time - Provides good value and right solution to suit individual needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! Welcome to the circle.

Red Carpet

On January 20th we were blessed to meet sale associate Mr. Joel. Our experience from the moment we met with Mr. Joel he started with a very informative description of every option available with the 2016 QX80. But unfortunately, we were not able to complete this deal. Mr. Joel saw this as a opportunity to show his determination and resourcefulness to get us a better deal. We are now owners of a 2012 Ford Expedition within a comfortable budget. Gold star to Mr. Joel, thanks for all of your hard work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for leaving a review! We are glad to hear everything worked out for you and you found the perfect vehicle. Welcome to the circle!

Perfect customer experience from top to bottom

In every aspect, the team at Infinity Hoffman Estates was exceptional! They were accommodating, listened to my situation , and meeting my needs was the top priority. It is without hesitation that I give the team (Chad, Malik, Rick, Mike, etc. my highest recommendation to any customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We are glad to hear about your experience. welcome to the circle.

Highly Recommend

Atanas was always accessible and made my out of state purchase from his dealership as seamless as possible. I would highly recommend him to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the review! We are glad to hear your out-of-state deal was made easy. Welcome to the circle!

First car purchase in the US

I wanted to take a minute to recommend the team at Infiniti Hoffman Estates. From start to finish, they were attentive, informative, understanding and complete in their approach. A special call out to Atanas Petrov for taking me through my choices, options and finding me the best fit for what I wanted. I am delighted with my QX60 and delighted with my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and congrats on the INFINITI QX60! We are glad to hear you had a wonderful experience. Welcome to the circle.