Skip to main content

INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

Want to share your experience with this dealership?

Write a review

Awesome car buying experience

Enjoyed the whole experience of buying my new car yesterday. Both Malik and Daniel were super helpful. They were extremely patient during buying process. Gave us enough time to select the car we were looking for. It took me less than 30 mins to get the paper work done and get car out. Best of all, both Daniel and Malik came over to deliver car at my home. Highly recommend the dealership. Thanks so much!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Amit for the 5-star review. We are thrilled that your buying experience provided by Daniel and Malik was enjoyable and one to remember. Welcome to the Circle!

Outstanding customer service

Very courteous, helpful. Knowledgeable. they help us with our 2017 QX60 purchase. I recommend Infiniti of Hoffman Estates. to anyone who wants to buy a new or used Infiniti.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Juan for sharing your experience with our INFINITI of Hoffman Estates., We are thrilled that Dodie and Malik provided outstanding customer service. Enjoy your QX60 and Welcome to the Circle.

Atanas Petrov

Everyone at Infinity was professional, friendly and courteous. I would highly recommend Atanas Petrov and the Infinity Dealership staff to anyone looking to have an excellent car buying experience. Everyone was very professional throughout the purchasing process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with INFINITI of Hoffman Estates. We are thrilled to hear that Atanas and the INFINITI team made your buying experience one to remember. Welcome to the Circle.

Chad and Walt are the best!

Great dealership, highly recommended. They also sent me cookies :). Chad even referred me to one of his close friends who would help accessorize my jeep! Great people...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review. We are thrilled that Chad and Walt made your buying experience a positive one! Welcome to the Circle.

Sales Review

All hidden changes, Complete dishonest.I won't recommend anyone to purchase a vehicle from this dealership. don't waste time and money by driving to this dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear you had a bad experience. If you wouldn't mind, we'd like to learn more about your experience to allow us to look further into the matter. Please email us at reviews@motorwerks.com or call directly to 224-205-3414 or provide your contact information so we may reach out to you.

Excellent Customer Service

I recently purchased an Audi A6 from Daniel and couldn't be happier. Daniel was very helpful, knowledgeable, and professional throughout the entire process. He showed me how to work all the features of the car and was able to answer any and all questions I had along the way. I highly recommend anyone buying a car to go here and ask for Daniel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We are thrilled that Daniel made your buying experience one to remember. Our INFINITI of Hoffman Estates strive to be the best in customer satisfaction and we are please that it was for you. Welcome to the Circle.

Atanas Petrov and the entire Infinity staff

Everyone at Infinity was professional, friendly and courteous and made my car buying experience great. I would highly recommend Atanas Petrov and the Infinity Dealership staff to anyone looking to have an excellent car buying experience. Everyone I worked with at Infinity, from sales to finance was top notch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We are so happy that Atanas and the INFINITI team made your buying experience one to remember. Welcome to the Circle.

Excellent Service, No Pressure Sale....really.

Used Cars.com to find the vehicle I was looking for and used the app to call directly to the dealership to set up an appointment. Chad B. was the sales associate who worked with me and o was very happy with the sale, terms, and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your 5-star review. Welcome to the Circle.

Outstanding Customer Service and Professionalism

It is rare to find good customer service these days but I struck a gold mine with this dealership. The salesman Tim McLean was a pleasure to work with along with Chad Simon the used car manager. They were both very knowledgeable in the vehicle we purchased as well as the trade even though neither is an Infiniti. First of all they had a fantastic price on a very nice vehicle and never tried to pressure us into buying it. They listened to our needs and worked a fair deal on a trade. Mike Smalley the finance manager was more than helpful and truly went out of his way to make it convenient for my wife to get the deal done. I highly recommend this dealership for their fine inventory of vehicles at reasonable prices and the outstanding professionalism of all their employees. Next time we are in the market we will go to them FIRST!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review. We are so happy to hear about your positive experience with our us. We are so happy that Tim, Chad and Michael provided a memorable buying experience for both you and your wife. Thank you for sharing your experience and Welcome to the Circle.

My dealership of choice

Last week I purchased a 2016 QX60 with minimal miles. This is the fourth Infiniti I have purchased from Motorwerks. The first one was a new 2007 G35 which I bought at the Barrington location before they opened the Infiniti store in Hoffman Estates which is much closer to my home and where I purchased the last three. Besides the G35 I have owned a 2010 M35; a 2013 JX35; and now the 2016 QX60. I have been completely satisfied with each of these vehicles, the knowledge and customer focus of my salesperson, Joel Gappa. I have also been very satisfied with the exceptional customer service both in the sales and service departments. I expect to find that I will be equally impressed with my new vehicle for as long as I keep it, just like I have been with the others before it. I am always made to feel important when I visit this dealership and Joel Galla. It's a winning combination that I highly recommend to anybody looking for their next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review. We are so thrilled to her about our experiences with us. 4 INFINITI's is terrific and we are sure you will be just as happy with your QX60 if not more! We are happy Joel Gappa and team have made your experiences with us memorable. Enjoy your QX60! Welcome to the Circle.