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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Best in class service, highly recommended, Joel provided

Best in class service, highly recommended, Joel provided the best experience I’ve had at any dealership- to date. Joel was very kind, knowledgeable, and rapid processing of any/all documentation. I will recommend Joel to my friends and family as soon as I see anyone in the hunt for an auto purchase, without hesitation. As this is THE 5 star experience I have been searching for my entire life and grateful to have had the stars align as I had met Joel. 3 words, Kind, Passionate, and Knowledgeable! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Congratulations on your purchase and thank you for the feedback on our team member.

Edgar was very helpful.

Edgar was very helpful. I came in I knew what I wanted and he made sure I left in my new Infiniti! Thank you to Edgar and everyone that was apart of my purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you!

2019 QX50

I always hate the car buying process, but Zach and Lucas were amazing to work with! They listened to my concerns, were super easy to talk with, and worked out a deal I was completely comfortable with! Everyone at Ziegler was genuinely friendly, even the staff members who were not involved in the process. I definitely will visit Ziegler for my next purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle purchase! Thank you for the feedback on our team members.

Edgar is a knowledgeable sales.

Edgar is a knowledgeable sales. Quick to answer any questions. It was a pleasure working with him. Thanks man 👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you!

Joel was very quick and efficient which is always

Joel was very quick and efficient which is always appreciated once you decided on a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you

Edgar was extremely pleasant to work with.

Edgar was extremely pleasant to work with. We came in knowing what we wanted and he only showed us the features we were interested in. He did not try to “oversell” the product.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Congratulations and thank you for the five stars

Bought my brand new Q60 with Edgar.

Bought my brand new Q60 with Edgar. Exceptional and honest salesman. Really went the extra mile for me. Thank you again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase! Thank you for the feedback.

Edgar was patient, transparent, kind, upfront and honest!

Edgar was patient, transparent, kind, upfront and honest! He dispelled all car salesman stereotypes! Definitely recommend and will be back for another purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We appreciate the opportunity.

Edgar made the process so easy.

Edgar made the process so easy. I was a bit skeptical at first but I felt like I was at home talking to a brother from another mother. I look forward to sharing the news of your amazing person working for you. Thanks E !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars.

I wasn't even in the market for a car but when Edgar let

I wasn't even in the market for a car but when Edgar let me borrow his Infiniti for the day I was blown away with the craftsmanship of the vehicle. Never did I think I would drive anything but my Volvo but his charm and impeccable service has assured that when my wife's lease is up i will be giving Mr.Romano a call.5 star service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the five stars and congratulations!