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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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Reliable and Fair Deal

Romino Mecaj and Stan were great from the start to finish. They gave me a fair deal on the car I exchange. Very happy with the business we did and their trustworthiness.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your feedback!

Knowledgeable staff, went in for a service.

Knowledgeable staff, went in for a service. It was completed carefully and in a timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for servicing your vehicle at INFINTI of Hoffman Estates

Great place to buy a car

Sonia was awesome to work with. She was professional, personable and knew a ton about the cars my wife and I test drove. She even helped my wife program her phone after the sale before we left. Everyone we dealt with was respectful and cool. I would buy another car from this group. Especially Sonia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you!

Very nice and willing to work with us.

Very nice and willing to work with us. Would recommend Edgar. Very personable and realistic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you!

It's me again.

It's me again. I made a review , a poor review for this location because of the unprofessionalism i felt back on June 18th , which begin on June 4th. . I could go on to explain that ... but this is actually a reply to that review-( a recap good outcome review ). I cannot find the actual post to reply to it. Basically my problem, my situation was fixed. Mr. D. Baker was his name. I was very disappointed until I spoke with Mr. Baker. He probably couldn't fix the actual problem but taking the time , respecting me as a person and that I appreciate. SALES is SALES and i understand not everyone will be happy. But Customer service is a must and I got that. It felt like the first day I arrived at the dealership. I still think my sales guy Robert was cool. I understand he has a job to do. Thank you for helping me Mr. D. Baker!!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for giving us the opportunity to improve your overall experience with us. We appreciate you!

Great service and excellent vehicles thank you all of you

Great service and excellent vehicles thank you all of you for all your hard work and dedication, you guys are super stars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

We love super customers like you! Thank you for the five stars.

Too expensive for oil change and tire rotation.

Too expensive for oil change and tire rotation. I was never notified that Infinity was not owed by Motor Works

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

Zeigler Auto Group acquired INFINITI of Hoffman Estates in January 2020.

Edgar helped with the pricing, selection, and everything

Edgar helped with the pricing, selection, and everything in the process of selecting this amazing vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you

Joel was outstanding to work with.

Joel was outstanding to work with. Knowledgeable and professional. Overall a great experience. Thank you again for your assistance!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Congratulations and thank you for your feedback.

Edgar made the buying process so much less stressful than

Edgar made the buying process so much less stressful than what we’re used to historically. His easy demeanor and straight shooter attitude made us feel very comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing your experience.