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INFINITI of Hoffman Estates

(2,160 reviews)
Visit INFINITI of Hoffman Estates
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2016 state dealer award
View 7 awards
2016 state dealer award 2015 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 346-9440 (855) 346-9440
Used (877) 543-7109 (877) 543-7109
Service (847) 616-9218 (847) 616-9218

Reviews

(2,160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Hoffman Estates from DealerRater.

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very nice young man did a great job this is an awesome...

very nice young man did a great job this is an awesome dealership and everybody was very friendly it is always a pleasure to come here I know they will take care of problem

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Alec provided an excellent experience and put me in a...

Alec provided an excellent experience and put me in a beautiful, low milage QX60. Warranty and other info was explained in an easy to understand way. Very happy!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Sebastian is simply outstanding. The dealer ship’s...

Sebastian is simply outstanding. The dealer ship’s reputation is in the service department. Because of him, when I want my QX80, I will come to you guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

This is an awesome dealership. Always a pleasure to come...

This is an awesome dealership. Always a pleasure to come here.the staff is great and welcoming. I will always bring my car here for service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Infiniti of Hoffman Estates has a very professional...

Infiniti of Hoffman Estates has a very professional people working in the Service Department. I had the pleasure to meet Sebastian Pyznar and he quickly solved my problem. Thank you again Sebastian.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Nice guys to work with from the test drive to negotiating...

Nice guys to work with from the test drive to negotiating the deal to closing the deal. The prep on the delivery of my truck was outstanding and a full tank of gas who does that. Thanks Stan.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I’ve worked in the service departments of dealerships for...

I’ve worked in the service departments of dealerships for almost25 years so I have a solid understanding of how they work. When I started car shopping I was looking for something near me but happened upon a vehicle that was almost 5 hours away. I was very hesitant about buying a car from somewhere so far away, let along having to worry about getting it shipped to me. After contacting Alec from Zeigler Infiniti those fears were gone. I worked closely with Alec, Stan, another salesman, and Joe in finance and had the best buying experience. Besides giving me a frat deal on a fantastic used Acura they were able to get me an even better rate on my loan then my own credit union. If you’re looking for a car, even if you don’t live near Zeigler, check out their excellent inventory and then contact Alec or Stan. And when you decided on your next purchase, let Joe work his magic on your rate. Thanks again gentlemen for your professional service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Alec and team were phenomenal. I was impressed most by...

Alec and team were phenomenal. I was impressed most by Alec's knowledge of the different features and benefits of my new-used car; his experience is second to none. I'm super happy with my purchase and THANK YOU Alec for helping me find the perfect new-used car that fit all my wish list items + some I didn't even think of!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent and accommodatingExcellent and great service....

Excellent and accommodating Excellent and great service. Will recommend to everyone I know. Will be back for other service needs as soon as required. Thanka

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was purchasing my lease Infiniti Q50 at the end of my...

I was purchasing my lease Infiniti Q50 at the end of my lease. Alec was very helpful in explaining my options and costs. once I made the decision to purchase, Alec and the Finance Department handled all the documents in a timely manner. The sale was completed without any problem and I am pleased with the car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.