INFINITI of Hoffman Estates

Quick accurate service.quick fast polite service and a smile. You should not require so many words if you are asking for the dead back time is valuable.

My mother is very happy with the vehicle she purchased and the service given on that day! It couldn't have been a more pleasant experience thanks!

I found an Infiniti QX70 that I was looking for on Cargurus.com that was located at this dealership. I submitted an information inquiry, I was promptly contacted by sales person Stan Mulica. He provided all the information I asked for plus an excellent walk around video of the vehicle since I live in Arkansas. The purchase transaction went very smoothly and Stan also provided me with information to have the vehicle transported to Arkansas.

Pointed out some issues but was not pushy about getting them replaced right away. Did not have time to fix everything so I appreciated this.

I had done my fair share of homework prior to going. I was a bit nervous about the games many car dealers play but was delightfully surprised to have dealt with Infiniti of Hoffman Estates. Joel Gappa was incredibly knowledgable, helpful and honest, Maria and Duane were incredibly friendly and Joe found me a great rate. With that said, I felt that Joe Vallejo attempted to pressure me way too much to purchase a superfluous warranty and seemed more like a used car salesman than the used car salesmen. For that reason, I'm giving him 2 stars.

Always trust my Infiniti to this service dept. Dave went out of his way to explain what was needed and what could wait for future service .

Inquired about a vehicle on Monday and I was out of state in NC. Flew in on a Wednesday and my vehicle was detailed and ready and the paperwork process was simple. Thank you Mike, Alec, and Joe for the excellent customer service.

The service manager was very helpful on getting me in for service of my flat tire as soon as possible. The service department was quick and helpful.

Took advantage of a 20% off battery deal just before the deep freeze started! I was in and out in 20 minutes and know I’m set for another 50k miles!

The sales manager tried to charge me for items already on a used vehicle. They lost my new license plate before I took possession. I’m still waiting for a replacement. The vehicle was missing one of the floor mats. I can’t say I would buy another vehicle from there, however I am happy with the one I purchased. On another note, the sales person was a pleasure to deal with. His name is Rich.